10-08-2014 01:55 AM
76 1234
tools
  1. Nathan Jo's Avatar
    Just try this. Use Nokia software recovery tool 1.5. You will get the windows phone 8.1 cyan update directly instead of windows phone 8.
    09-17-2014 12:30 PM
  2. TheAccelorator's Avatar
    Joe Belfiore said last week on his twitter account that handsets running DP are not blocked from getting Cyan. This is crap because my Lumia 820 hasn't got it but my wife's has. Both are unlocked CV phones bought unlocked and sim free. There is no network to prevent the update because we are both on the same virtual network.
    09-17-2014 12:42 PM
  3. lSsantos's Avatar
    Sad... I have 1MB conection speed, it takes 4 hours to download 1.5 GB.
    09-17-2014 12:43 PM
  4. jklier's Avatar
    When I try this with my ATT 920 it says "software package not available for this phone.
    09-18-2014 08:26 AM
  5. 11B1P's Avatar
    Ok, this is what the NSRT told me I could install

    screenshot-9-.png

    This is same thing I'm running now, 8.1DP. Could this mean the Cyan update?
    Last edited by 11B1P; 09-18-2014 at 09:43 AM.
    09-18-2014 09:29 AM
  6. lSsantos's Avatar
    Ok, this is what the NSRT told me I could install

    Click image for larger version. 

Name:	Screenshot (9).png 
Views:	42 
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ID:	81387

    This is same thing I'm running now, 8.1DP. Could this mean the Cyan update?
    I don't think so... You should use Nokia Software Recovery, I used it and got Cyan (3058.50009.1424.10478)
    09-18-2014 10:46 AM
  7. JithinPrasad's Avatar
    I don't think so... You should use Nokia Software Recovery, I used it and got Cyan (3058.50009.1424.10478)
    You received the Cyan update for 928 Verizon using NSRT..??
    Even OTA update is not yet available for regular devices
    lSsantos likes this.
    09-18-2014 11:19 AM
  8. Yakkob's Avatar
    Used the NSRT for my Lumia 920 EE UK (Red) and got the following core build ID:

    3051.50009.1424.10362

    Firmware Revision:

    3051.50009.1424.0027

    If that helps
    09-18-2014 11:52 AM
  9. JithinPrasad's Avatar
    Used the NSRT for my Lumia 920 EE UK (Red) and got the following core build ID:

    3051.50009.1424.10362

    Firmware Revision:

    3051.50009.1424.0027

    If that helps
    Lumia 920 - Everything Everywhere (EE) - 3051.50009.1424.0027
    Lumia Cyan update is available via OTA for regular device 920 EE
    So you got the update via NSRT also..

    But in the above case Verizon haven't released the update via OTA for 928 for regular devices..
    So he wont be able to update even he uses NSRT. Once the update is available via OTA, then it will also be avail through NSRT for PFD devices.
    Hope by the time MS fixes the bitlocker issue..
    09-18-2014 01:18 PM
  10. lSsantos's Avatar
    1 day with Cyan, and I think I have to buy a new battery. It doesn't last 5 hours... The good is that I don't see 'Resuming' every time I change an application.
    09-18-2014 07:13 PM
  11. JithinPrasad's Avatar
    1 day with Cyan, and I think I have to buy a new battery. It doesn't last 5 hours... The good is that I don't see 'Resuming' every time I change an application.
    So have you updated to cyan..?
    if with NSRT, just wait for for 3-4 days.. Your battery life will definitely improve..
    lSsantos likes this.
    09-18-2014 11:57 PM
  12. FAHMI BASSEM's Avatar
    i'm going to downgrade next Wednesday, I want to ask about the size of the files + backup process freezing at 99% !!!!!
    09-20-2014 01:53 PM
  13. Compiux's Avatar
    The restarting in the download after 100% is mentioned in the nokia forums and here aswell, and I am also experimenting it.
    I tried three times at work (Stable connection, we ca not have the luxury of losing the connection) and I am trying right now at my GF house, 8gb speed (that's a damn lot where I live) and same thing happened, the NSRT went "Oh hey, 100%? Well, screw you dude! I feel like downloading it again!"
    09-20-2014 04:40 PM
  14. peachy001's Avatar
    The ....308 issue drives me potty. I am on Orange/EE, but do not yet have access to Nokia software tool.
    09-20-2014 04:56 PM
  15. AzmoD3uS's Avatar
    Would it be too much if we asked WPCentral for help getting a little info from MS on why it's taking this long to get Cyan to our DP enabled phones, even when Joe Belfiore stated there is no block?

    I'm sure many of the good people have people they can reach out to for official comments.
    09-20-2014 10:29 PM
  16. peachy001's Avatar
    There may not be a block, I can certainly get an update. However, the update I get always returns the 308 error.
    09-21-2014 03:53 AM
  17. JithinPrasad's Avatar
    i'm going to downgrade next Wednesday, I want to ask about the size of the files + backup process freezing at 99% !!!!!
    You dont want to downgrade. NSRT will directly install Cyan..?
    What is your Device - Update size vary according to devices. In the range of 1.5GB to 2.3GB.
    Do a reset. Volume Down + power
    Its not a matter. Check the last backup date..
    backup the media files to System
    09-21-2014 04:15 AM
  18. Compiux's Avatar
    Managed to download only to find the tool not recognizing my phone.
    After half an hour of plug out plug in, it finally managed to recognize my phone and then.... error

    I didn't bother to look up for the error. To be honest, I'm fed up with this. I love Windows Phone and I love my Lumia, and while I am not changing phone for the next 2 years or so.... I sometimes wonder if I'll stick to Windows. Seriously, the microUSB issue with the 1020s, the eternal wait for official 8.1 and the Cyan not coming to all phones is a real crappy situation.

    I envy my girlfriend because she received on her iPhone the update the very VERY same day everyone else did... and Microsoft is much of a bigger company than Apple, should have more power to influence this things worldwide :/
    09-21-2014 10:12 AM
  19. JithinPrasad's Avatar
    Managed to download only to find the tool not recognizing my phone.
    After half an hour of plug out plug in, it finally managed to recognize my phone and then.... error

    I didn't bother to look up for the error. To be honest, I'm fed up with this. I love Windows Phone and I love my Lumia, and while I am not changing phone for the next 2 years or so.... I sometimes wonder if I'll stick to Windows. Seriously, the microUSB issue with the 1020s, the eternal wait for official 8.1 and the Cyan not coming to all phones is a real crappy situation.

    I envy my girlfriend because she received on her iPhone the update the very VERY same day everyone else did... and Microsoft is much of a bigger company than Apple, should have more power to influence this things worldwide :/
    What Error do you get while using NSRT...
    try with a different USB hub
    09-21-2014 10:19 AM
  20. iamakii's Avatar
    What Error do you get while using NSRT...
    try with a different USB hub
    I didn't get any error using NSRT, I even unplugged my phone while it was downloading the 1.55 GB update.
    09-21-2014 10:21 AM
  21. JithinPrasad's Avatar
    I didn't get any error using NSRT, I even unplugged my phone while it was downloading the 1.55 GB update.
    The what is your Problem..?
    09-21-2014 10:23 AM
  22. Compiux's Avatar
    Tried 4 different laptops, tried several different ports. the only one where it kinda works is the laptop from work. And it works only in 1 port. USB1.0
    Install finally started, it got stuck at 0% and the error 0x80131500. I logged as administrator, disabled the firewall and the antivirus and all I get is a black screen with a NOKIA logo on it bigger than the one you get when the phone is restarting.
    Seriously, what the heck?
    09-21-2014 01:45 PM
  23. JithinPrasad's Avatar
    Tried 4 different laptops, tried several different ports. the only one where it kinda works is the laptop from work. And it works only in 1 port. USB1.0
    Install finally started, it got stuck at 0% and the error 0x80131500. I logged as administrator, disabled the firewall and the antivirus and all I get is a black screen with a NOKIA logo on it bigger than the one you get when the phone is restarting.
    Seriously, what the heck?
    That is imaging the downloaded OS to your Phone.. Be patient till it completes..
    Be sure you dont unplug your phone while installing..
    Regarding USB ports..
    Plug your WP
    Goto to Device manager. Remove/Unistall all the WP devices drives..
    Restart the system. Then again connect your Lumia
    Let the system identify the device and install the driver automatically.
    09-21-2014 10:56 PM
  24. Compiux's Avatar
    Well, it finally worked. I don't know what made it work: my anger, my frustration, constant plugin-out, ruinous powers of eldritch gods, all the softeware I installed... I don't know... but here goes what I did:

    1. I installed the NSRT
    2. Downloaded the update
    3. Download restarted like 5 times
    4. I cursed every time, I am pretty sure the last "Oh F you!" was the one that made it work, it was uttered with complete contempt. You should practice in the mirror
    5. Started to install and then, is just blew in my face saying I had to connect the phone.
    6. Phone was not recognized in any computer
    7. After caressing the phone, insulting it, saying I was sorry, crying, yelling at him how a POS it was, then telling him again I was sorry... the computer recognized it.
    8. Install of new firmware failed again and again and again and again and again
    9. Went to a corner to cry (Like a boss)
    10. Logged off and on as Administrator (remember is the laptop from the office... we're not supposed to log as Admin) turned off antivirus and firewall
    11. Tried again and failed again
    12. Went to Bing
    13. Found someone saying I needed to install the Nokia Software Update 4.1.0, I found nothing by that exact name but I did found the Nokia suite... which did not recognize mi phone.
    14. Yelled at the phone and computer again.
    15. Tried "One last time", this time something happened. You see, when you start to install, the phone goes all Black with a NOKIA logo bigger than usual, at that point, it "disconnects from the computer" and the error I got was that I had no phone connected. BUT THIS TIME, when it disconnected, a popup balloon appeared saying the USB device was successfully installed... still the install of the update failed.
    16. Anyways, I tried one last "Last time" and all of a sudden, my phone screen went from the all black screen with nokia logo to an all red screen with nokia logo and a progress bar.
    17. 15 minutes later, I had cyan.
    18. I sacrificed 10 cookies to the great Cthulhu as a token of gratitude.
    19. End


    So, as you can see... it was a mess, but in the end it worked. I guess the keypoints are:
    Patience
    Log as admin
    Disable antivirus and firewall
    and Install Nokia Suite just because

    Well, I hope some ot this helps someone.

    http://1drv.ms/1qnf3gA (Screenshot)
    Last edited by Compiux; 09-22-2014 at 11:29 AM. Reason: Added screenshot
    Reebs Reebs likes this.
    09-22-2014 11:17 AM
  25. JithinPrasad's Avatar
    Exactly u need patience.. When u use NSRT its a fresh install of OS..
    So the update size to be downloaded will be very big. vary from 1.5gb to 2.5 gb each devices size vary.
    So it may consume time.
    When you are downloading the update you are supposed to connect the phone to the system.
    When you disconnect while downloading it shows error.

    Its just an easy process.. All u need is a system with stable usb ports, speed internet connection.
    Its just a matter of 45 minutes. (for high speed net connection)
    Downloading time vary according to speed.

    Anyhow u have managed to download the update and install it..
    09-22-2014 01:08 PM
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