1. Pavel_Y's Avatar
    Received notification about Nokia software update couple days ago. Tried to install it and got the error 80188309 "update downloaded but cannot be installed". I'm on Lumia 1520, Ukraine CV, WP8.1 developers preview.

    Any ideas how to fix that error?
    10-10-2014 09:57 AM
  2. Mikheil Chabukashvili's Avatar
    Same problem, also on Lumia 1520 :( Cv Kazakhstan
    10-11-2014 09:51 AM
  3. ronald van den berg's Avatar
    Same issue here in the netherlands also on a 1520 CV developers preview. I see a lot of the same issues in april.
    I have 11gb storage free, freeing the temp storage and rebooting several times and retrying the update doesn't help.
    The symptom is the same as earlier reported. It downloads completely, and when its on preparing install it fails around 90% with this error.
    I'm still on the black version btw, cyan doesn't come although it''s already released. It could be possible that the update that is now failing is the cyan update.

    <edit>
    I've now downloaded the Nokiasoftwarerecovery tool (you can find a link here on wpcentral) and installed it that way. The phone is now on cyan and downloading its settings and apps from the backup so maybe it's a solution for you too.
    Last edited by ronald van den berg; 10-11-2014 at 03:57 PM.
    10-11-2014 01:52 PM
  4. vestasan's Avatar
    I have the same issue here - Nokia 1520 Russia
    10-12-2014 01:38 PM
  5. vestasan's Avatar
    10gb free space, developer preview enabled.
    10-12-2014 01:39 PM
  6. Pavel_Y's Avatar

    I've now downloaded the Nokiasoftwarerecovery tool (you can find a link here on wpcentral) and installed it that way. The phone is now on cyan and downloading its settings and apps from the backup so maybe it's a solution for you too.
    Did you lose any data like games saves or anything else?
    10-13-2014 12:21 AM
  7. Marco Vidali's Avatar
    same problem here, Lumia 1520 Ita Wind variant, DP
    10-13-2014 07:41 AM
  8. eMike's Avatar
    Did you lose any data like games saves or anything else?
    Apps settings, history, logins, notes(one note).
    10-13-2014 07:49 AM
  9. Christian Pichuant's Avatar
    Here the sale error!
    Enviado desde mi Nokia Lumia 1520
    10-15-2014 07:42 PM
  10. Wevenhuis's Avatar
    Also have an issue with the 80188309 error on my lumia 1520. I hope the solution with the nokia recovery tool is not the definite solution. It's a monstrous task for me. And I need my phone directly. I need to reinstall apps and reinstall settings and data. I hope microsoft still comes with an official solution for developer preview phones.
    The phone works fine and I like it that way. I'm not concerned with the locker issue.
    10-18-2014 12:02 PM
  11. DimonSB's Avatar
    1520 (RU)
    well, yesterday finally the error has been gone, update installed, and... it is not Cyan, it is Lumia Denim!
    10-24-2014 12:19 AM

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