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06-26-2015 11:46 AM
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  1. Navery's Avatar
    I had an app installed that I went to update, Hipchatter, and it wouldn't update. Kept throwing an install error, don't remember what it is.

    I uninstalled it thinking if I were to uninstall and reinstall it might succeed. When I've tried reinstalling, I keep getting this 80004005 error. I've tried restarting my phone and I still can't get this to work.

    Any ideas? I've got it to where my apps install to the SD card and this app was installed on the SD card, if that helps track it down. Also, I've tried setting it to install apps to the phone again and it isn't working still. And I'm running windows phone 8.1 on a Nokia Lumia 1520.

    Thanks!
    05-31-2014 02:43 PM
  2. Kaushik Banerjee's Avatar
    Try a soft reset vol down + power button (hold ). If that doesn't help type the error code in google and check if there is any fix
    05-31-2014 03:33 PM
  3. Navery's Avatar
    I tried that, and now it's doing an SD card scan. I tried installing and I'm still getting the same error message, but I'll try again after the scan finishes.
    05-31-2014 04:05 PM
  4. Navery's Avatar
    Ok my scan finished and still can't get the app to install. Any ideas? I've goggled the error message and can't find something to help. Anyone have any ideas?
    05-31-2014 07:44 PM
  5. Zulfigar's Avatar
    Is anything else updating?
    05-31-2014 08:16 PM
  6. Navery's Avatar
    There were 3 other apps that were updated at the same time this one was having issues.
    05-31-2014 08:48 PM
  7. Zulfigar's Avatar
    Hmm, only thing I could think of then is that something of the old app might still be on the SD card, look to see if there's a folder for the app and delete it.
    05-31-2014 10:12 PM
  8. Navery's Avatar
    I've looked at the SD card and the phone storage and I don't see any app folder that's still there.
    06-02-2014 06:10 PM
  9. hotphil's Avatar
    The error code suggests a permission error.
    Try installing on the phone storage.
    But might be an issue for the dev to fix.
    06-02-2014 06:40 PM
  10. bologni's Avatar
    had the same issue with the app ShapeIt! does anyone know how to fix this?
    07-25-2014 03:31 PM
  11. trwrt's Avatar
    I've had this on my 520 ever since the Cyan update, trying to install iPodcast. Even did a hard reset and it didn't help. I wonder if it could be something in my account on the Store end? I don't know what to try next, any ideas?
    08-04-2014 05:53 PM
  12. Drzewiec's Avatar
    Same problem here with Prognoza app on Lumia 920 Cyan.
    08-09-2014 02:10 PM
  13. wp_hero's Avatar
    Prognoza same problem Lumia 925 cyan 8.1.1
    08-09-2014 03:31 PM
  14. dinchy87's Avatar
    Hi, im the dev of Prognoza and wanted to inform you all that this is an store error which Microsoft needs to fix. Some of the users got an error prior to this an uninstalled the app. My advice is to keep the app installed till Microsoft fixes this. The latest update is just a little speed improvements but not worth that you lose your free (full) license. This bug in the store causes also to remove your installed app from your windowsphone.com app history and if you reinstall it then this can happen, so i advise dont uninstall it.

    If the update notification bothers you then abort the download with long tap, abort. But dont uninstall! And if somebody also reinstalls and clicks "try" then they will get the trial mode instead of the full mode. If you reinstall it and you get "try" "buy", click on buy because you had this app installed and its free for you then.

    I hope Microsoft fixes this as soon as possible, i have now three days problems with this error, and already dozens bad reviews because their fault.

    Please have patients. Thank you

    Update 11.08.2014

    Microsoft responded to my Support ticket and they say this error will fix itself in two days. if you still can nor update or install / reinstall the app then you can use this link https://gethelp.live.com/en-us/Pages/default.aspx and then "apps + store" > "contact us" to contact Microsoft and they must fix this for each user seperately then. But they say this issue will be fixed and all users that have Prognoza installed before this update can also use it after this update without problems.
    Last edited by dinchy87; 08-11-2014 at 01:15 PM.
    08-11-2014 01:40 AM
  15. wp_hero's Avatar
    Thanks for the info but damn i uninstalled it cause i thought something was wrong with my device and now i can't reinstall it, I'll wait Microsoft to fix it like you said.
    08-13-2014 05:07 PM
  16. DimonSB's Avatar
    Still cannot reinstall, 80004005 error
    08-15-2014 01:25 AM
  17. wp_hero's Avatar
    Same here still waiting for the fix
    08-15-2014 02:47 AM
  18. Ashfaq Gazi's Avatar
    lightbox pro and 8.1hd tiles same issues still and may b many fore apps will have same issuse . hope this gets fixed .
    08-15-2014 06:37 AM
  19. Ashfaq Gazi's Avatar
    still same errors for many apps . i have same error probs with lightbox pro and 8.1hd tiles . nothn happens i still ge this useless error .
    08-15-2014 06:38 AM
  20. RedDawn's Avatar
    I contacted support. They had me go to windowsphone.com and get the app there. It then sent a link to my hotmail account and the link in the email sent me to the app store and it was able to install again just fine
    dinchy87 and SergyOrtiz like this.
    08-15-2014 08:20 AM
  21. dinchy87's Avatar
    I contacted support. They had me go to windowsphone.com and get the app there. It then sent a link to my hotmail account and the link in the email sent me to the app store and it was able to install again just fine
    This could be useful. I have also a report that my user managed to install it from windowsphone.com like a normal app. He just logged in, searched for the app and hit install. And all went fine. I hope this is the workaround for now.
    08-15-2014 06:11 PM
  22. DimonSB's Avatar
    Yes, this works!
    08-17-2014 04:45 AM
  23. W3ST3RN INFID3L's Avatar
    Yeah I get this with 8.1 HD Tiles and 1 other app, started about 3 weeks ago.. the second app about a week ago.

    The behaviour starts with App reporting it has an update, but doesn't actually update. Unfortunately I removed the apps then went to install again and 80004005 Store Error.

    The suggested workaround doesn't work for me.
    09-02-2014 03:38 AM
  24. Filipe Rodrigues's Avatar
    had this error message and uninstaled The aplication. After reading some comments i found the direct link for the Windows store. But when I install the app its goes for the trial mode.
    Does anyone knows how to get The full version. I dont think its fair, once i had The full previose version, and because a store error now i get The trial one.
    09-03-2014 04:28 PM
  25. Filipe Rodrigues's Avatar
    Hi, im the dev of Prognoza and wanted to inform you all that this is an store error which Microsoft needs to fix. Some of the users got an error prior to this an uninstalled the app. My advice is to keep the app installed till Microsoft fixes this. The latest update is just a little speed improvements but not worth that you lose your free (full) license. This bug in the store causes also to remove your installed app from your windowsphone.com app history and if you reinstall it then this can happen, so i advise dont uninstall it.

    If the update notification bothers you then abort the download with long tap, abort. But dont uninstall! And if somebody also reinstalls and clicks "try" then they will get the trial mode instead of the full mode. If you reinstall it and you get "try" "buy", click on buy because you had this app installed and its free for you then.

    I hope Microsoft fixes this as soon as possible, i have now three days problems with this error, and already dozens bad reviews because their fault.

    Please have patients. Thank you

    Update 11.08.2014

    Microsoft responded to my Support ticket and they say this error will fix itself in two days. if you still can nor update or install / reinstall the app then you can use this link https://gethelp.live.com/en-us/Pages/default.aspx and then "apps + store" > "contact us" to contact Microsoft and they must fix this for each user seperately then. But they say this issue will be fixed and all users that have Prognoza installed before this update can also use it after this update without problems.
    had this error message and uninstaled The aplication. After reading some comments i found the direct link for the Windows store. But when I install the app its goes for the trial mode.
    Does anyone knows how to get The full version. I dont think its fair, once i had The full previose version, and because a store error now i get The trial one.
    09-03-2014 04:46 PM
39 12

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