1. fredd's Avatar
    Would anyone know why my apps won't reinstall after I did a hard reset
    I got in my purchases but I get a message that reads apps can't be reinstalled at this time. I have the Icon with Windows 8.1
    06-08-2014 07:26 PM
  2. Guytronic's Avatar
    Try to see if your Microsoft account is logging you in from the phone.
    I had to re-enter the user and password after a reset.
    Himanshu Chowdhary likes this.
    06-08-2014 08:03 PM
  3. fredd's Avatar
    I gave that a try and still same problem.
    06-09-2014 06:18 AM
  4. JamesPTao's Avatar
    Are your settings set to only update/download apps via WiFi. When I hard reset my 920 this was the default setting (it can be changed). Once I entered the password again for my home WiFi and went to the store and initiated it they all started downloading, but did not do so until I did this.
    06-09-2014 06:31 AM
  5. fredd's Avatar
    Are your settings set to only update/download apps via WiFi. When I hard reset my 920 this was the default setting (it can be changed). Once I entered the password again for my home WiFi and went to the store and initiated it they all started downloading, but did not do so until I did this.
    Could you let me know what exactually you did in the store to make it work. Ive tried a few things but no luck. I wouldnt mind this so much but for some reason it wants me to repay for some of my apps
    06-09-2014 08:18 AM
  6. fredd's Avatar
    Im back in business now. I must have done something wrong after the reset. I did another hard reset and everything came back just like I had it. Even my start screen. Thanks for the help.
    06-09-2014 08:53 AM
  7. MDK22's Avatar
    So, after a hard reset - everything comes back from a backup ?
    or, do you have to re-install all your apps ?
    06-09-2014 09:56 AM
  8. fredd's Avatar
    the only thing i had to do was get my pictures back from one drive and put my music back in. Contacts were in backup plus
    06-09-2014 10:26 AM
  9. JamesPTao's Avatar
    Good to hear. Glad it worked out. Sorry I didn't get back to answering your other post earlier.
    06-09-2014 11:02 PM

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