1. Richard Parsons's Avatar
    My Nokia Lumia 1020 randomly/chronically reboots.

    Running OS 8.10.12397.895

    I tried narrowing it down to certain actions, but even if I leave it alone for a few hours, it will reboot on it's on.

    I almost always leave location services turned off.

    Wi-Fi sense is off as well.

    I have performed a few soft resets as well.

    What could be the cause of this?

    Thanks
    06-13-2014 05:11 PM
  2. jojoe42's Avatar
    My Nokia Lumia 1020 randomly/chronically reboots.

    Running OS 8.10.12397.895

    I tried narrowing it down to certain actions, but even if I leave it alone for a few hours, it will reboot on it's on.

    I almost always leave location services turned off.

    Wi-Fi sense is off as well.

    I have performed a few soft resets as well.

    What could be the cause of this?

    Thanks
    f
    I get this too, just on a less regular basis. My bet is that if you've already tried a soft reset it's a bug in the OS, and will most likely be resolved when the Nokia Cyan firmware update comes out to optimise the phone for WP8.1 (supposedly later on in the month). You have to remember you signed up to the beta developer preview program and that you have to accept a few bugs like these.
    06-14-2014 02:03 AM
  3. Richard Parsons's Avatar
    f
    I get this too, just on a less regular basis. My bet is that if you've already tried a soft reset it's a bug in the OS, and will most likely be resolved when the Nokia Cyan firmware update comes out to optimise the phone for WP8.1 (supposedly later on in the month). You have to remember you signed up to the beta developer preview program and that you have to accept a few bugs like these.
    Absolutely understood. i can live with it, just had been wondering if there was something i had missed.

    Thanks!
    06-15-2014 02:56 PM
  4. MDK22's Avatar
    If you're on the latest version of WP 8.1 Dev Preview & haven't already ...

    I recommend a thorough backup, then Hard reset (knowing it will delete everything on your phone). Backup your songs, photos, videos, docs, etc separately (or move them to an sdcard, don't know if the 1020 has card support) - the next step w/b to restore the apps individually (instead of restoring from the backup). If you're on a device w an sdcard move all the apps you can to the card, remove card before everything & try the phone w/o it. Then put the card back in (apps, photos, etc will re-index).

    Understand that certain apps (a lot of them) require location ON to operate - perhaps one of the apps is pitching a fit w/o location.
    06-15-2014 06:51 PM
  5. tarund's Avatar
    If you're on the latest version of WP 8.1 Dev Preview & haven't already ...

    I recommend a thorough backup, then Hard reset (knowing it will delete everything on your phone). Backup your songs, photos, videos, docs, etc separately (or move them to an sdcard, don't know if the 1020 has card support) - the next step w/b to restore the apps individually (instead of restoring from the backup). If you're on a device w an sdcard move all the apps you can to the card, remove card before everything & try the phone w/o it. Then put the card back in (apps, photos, etc will re-index).

    Understand that certain apps (a lot of them) require location ON to operate - perhaps one of the apps is pitching a fit w/o location.
    I've tried this multiple times. I even downgraded to 8.0, upgraded to latest DP version again, did a hard reset and still the same issue. This is definitely tied to not having the Cyan firmware. It's a waiting game...
    07-24-2014 11:25 AM
  6. David Guzman3's Avatar
    I've gotten my second Lumia and same as the first it kept rebooting. I saw in one blog about a theory so I tried it. I deleted all the "Here" apps and it hasn't done a random restart. Mine was restarting every 2 hours and it hasn't restarted all day since. I experimented by playing a song by my music store and putting it on pause. In the morning it was still on pause. I never uses the Here maps or navigation anyway. Hope this helps.
    08-03-2014 11:19 AM
  7. Richard Parsons's Avatar
    I've tried this multiple times. I even downgraded to 8.0, upgraded to latest DP version again, did a hard reset and still the same issue. This is definitely tied to not having the Cyan firmware. It's a waiting game...
    I just downloaded the latest 8.1 update, and i have not experienced any resetting yet. I didn't do a hard reset at all. Looks like the newer update (8.10.14147.180)

    Hope this is the resolution for others, as well.
    08-05-2014 12:48 PM

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