1. Jcmg62's Avatar
    Hey all, hoping someone may be able to help.

    I've heard that Cyan for the 1520 has finally landed in the UK, I'm running the Developer Preview and have been advised to roll back to WP8 in order to get the Cyan update.

    So I've downloaded the Software Recovery Tool to do this, but what the software is telling me is this: You can install software version 1028.3562.1402.0002 on your phone

    The problem is, according to the phone details highlighted on the left of the screen, that's the software I'm already running.

    Twice now I've sat through the process of watching my laptop download the software, then attempt to install it on the phone, then the installation fails (I'm guessing because it's trying to install the same software that's already on the phone.....)

    I just wanna roll back to WP8 and grab the official 8.1/Cyan update. Any help greatly appreciated.
    07-22-2014 03:18 PM
  2. Geddeeee's Avatar
    Not sure why the Recovery Tool is not installing the ROM. It should do this anyway despite what ROM is on your phone.
    Have you tried a hard reset, then trying again?

    It's all I can think of...
    Jcmg62 likes this.
    07-22-2014 03:27 PM
  3. emperor_skull's Avatar
    This is one of the things am avoiding, buying data here in my country is very costly, and I will now download the update and it won't still do the work of downgrading my phone to 8.0, this gives me more reasons to wait for MS to fix the bitlocker issue
    07-22-2014 03:39 PM
  4. Jcmg62's Avatar
    Not sure why the Recovery Tool is not installing the ROM. It should do this anyway despite what ROM is on your phone.
    Have you tried a hard reset, then trying again?

    It's all I can think of...
    Thanks, I'll give this a go and see if it makes a difference.
    07-22-2014 03:42 PM
  5. Maaz Mansori's Avatar
    In regards to the software version, note that this is the firmware version only which was never updated on your phone because you still have Lumia Black. The Nokia software doesn't specify the OS version. However, if it was working properly, it should downgrade you to WP 8.0 as that is what is included with that firmware. Chances are you should be able to flash Lumia Cyan and 8.1 directly once the software on the recovery tool is updated. Otherwise, you can try a hard reset as someone else suggested and see if it will install and let you upgrade.
    07-22-2014 03:44 PM
  6. Jcmg62's Avatar
    Running a hard reset as we speak....off to play Call of Duty Ghosts while I wait ;-)
    07-22-2014 03:52 PM
  7. sam1374's Avatar
    I cant install Nokia software recovery tool on my windows vista...inadequate operating system?
    Can someone help?
    07-23-2014 12:20 AM
  8. Jcmg62's Avatar
    In regards to the software version, note that this is the firmware version only which was never updated on your phone because you still have Lumia Black. The Nokia software doesn't specify the OS version. However, if it was working properly, it should downgrade you to WP 8.0 as that is what is included with that firmware. Chances are you should be able to flash Lumia Cyan and 8.1 directly once the software on the recovery tool is updated. Otherwise, you can try a hard reset as someone else suggested and see if it will install and let you upgrade.
    Sadly it didn't work.....2 hard resets and several attempts with the software recovery tool and nothing....

    Thanks for all the help gents, I'll reinstall the recovery tool and see if that makes any difference. Other than that I guess its a case of sit tight and wait
    07-23-2014 02:07 AM
  9. S Vaibhav's Avatar
    I cant install Nokia software recovery tool on my windows vista...inadequate operating system?
    Can someone help?
    You need to upgrade to Windows 8.1.
    07-23-2014 02:24 AM
  10. mjperry51's Avatar
    You need to upgrade to Windows 8.1.
    I believe it will run on Win7. . .
    07-23-2014 11:26 AM

Similar Threads

  1. Nokia 925 Test results?
    By Jesper Johannesen in forum Ask a Question
    Replies: 1
    Last Post: 07-22-2014, 07:44 PM
  2. Why aren't my three soft buttons working on my Nokia Lumia 925?
    By WPCentral Question in forum Ask a Question
    Replies: 2
    Last Post: 07-22-2014, 02:25 PM
  3. Problem in new software Lumia 625
    By WPCentral Question in forum Ask a Question
    Replies: 1
    Last Post: 07-22-2014, 01:59 PM
  4. Nokia Lumia 925 Email Synching Takes Forever
    By WPCentral Question in forum Ask a Question
    Replies: 3
    Last Post: 07-22-2014, 01:28 PM
  5. Nokia 1020 update to WP 8.1 Cyan.
    By udolini in forum Nokia Lumia 1020
    Replies: 1
    Last Post: 07-22-2014, 12:49 PM
LINK TO POST COPIED TO CLIPBOARD