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  1. geminiy's Avatar
    The update downloads successfully and starts installing, then when it gets to 13% it gives me error 8018830f.
    • I was abroad in Poland when I first tried the install, but I am getting the same error now that I'm back in the US.
    • I tried restarting my phone and trying again
    • I tried soft resetting my phone (volume down + power for 10 seconds) and trying again


    Any ideas? I would rather not hard reset my phone since I want to keep all my data, etc... is that the only logical next thing to try?

    Thanks
    07-31-2014 02:22 PM
  2. broughshane's Avatar
    Have tried using the Nokia software recovery ?
    07-31-2014 02:29 PM
  3. RichardBurt's Avatar
    Google is your friend. Learn how to use it.

    Error 8018830F on Lumia 920? - Microsoft Community
    07-31-2014 02:33 PM
  4. geminiy's Avatar
    I downloaded the software recovery tool (Nokia Software Updater for Retail 4.2.1), but the only option it gives me is to re-install the current software (version 1028.3562.1407.1001). If I do this, "Personal content on the phone will be erased during the installation".

    Should I save all my stuff and try this? Or is there anything else I can try? Thanks.
    07-31-2014 02:37 PM
  5. geminiy's Avatar
    RichardBurt, I saw that thread but must have overlooked the first response. Trying that now.
    07-31-2014 02:42 PM
  6. geminiy's Avatar
    I tried switching to English (UK) and Spanish and re-installing, and both times it seems to have just re-installed 8.0. I got the gears and all the screens I'd expect to see for an OS update, but when I went to "About" it said 8.0 was still installed. Now I'm getting error 8018830f error again.
    07-31-2014 03:38 PM
  7. Anubhavcool's Avatar
    Try this app..it has the errors, causes and solutions

    http://www.windowsphone.com/en-us/st...3-11d8b0f9e2ca
    07-31-2014 03:40 PM
  8. geminiy's Avatar
    No helpful info in that app for error 8018830f, unfortunately. Looks like I will need to try the Nokia Software Updater tool... although I'm not sure even that will work, since it says I already have the latest version.
    07-31-2014 04:36 PM
  9. Anubhavcool's Avatar
    Looks like you are having a pretty different problem :/
    07-31-2014 10:38 PM
  10. RichardBurt's Avatar
    I tried switching to English (UK) and Spanish and re-installing, and both times it seems to have just re-installed 8.0. I got the gears and all the screens I'd expect to see for an OS update, but when I went to "About" it said 8.0 was still installed. Now I'm getting error 8018830f error again.
    Did you try removing English (US) after changing languages?
    08-01-2014 12:50 PM
  11. geminiy's Avatar
    What do you mean "removing English"?

    I tried a factory reset then updating, but I still get the same error.

    Should I try the Nokia Software Updater ? Or is that only for devices that do not boot up?
    Last edited by geminiy; 08-03-2014 at 02:20 PM.
    08-03-2014 02:08 PM
  12. geminiy's Avatar
    Alright --- I finally got it to work!!!

    I downloaded the Nokia Software Updater for Retail 4.1.0, and updated to the 4.2.1 version which it prompted for. I plugged my phone in and clicked "Reinstall" - it said "install failed" and the only option was to "Recover". At this point my phone was stuck on a black screen with "NOKIA" in big text. To get the "Recover" to work, I had to unplug & replug my phone in. This reinstalled 8.0. I was then able to a newer version of 8.0, then again to 8.1. A bit scary, and probably not the proper way to do it, but the only other option was to send it in to Nokia... which is a hassle. My phone is under warranty anyway so I figured it was worth a shot (even though technically this probably voids my warranty).

    8.1 4 Lyfe
    RichardBurt and ethanhunt2202 like this.
    08-03-2014 04:41 PM
  13. Ovidiu Valea's Avatar
    I had the same problem and I rezolvato only if I reinstalled Windows Phone 8.0 black
    08-06-2014 01:24 PM

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