08-31-2014 11:19 AM
30 12
tools
  1. Desynthesis's Avatar
    It's exactly what the thread title says: since I updated to 8.1, I can't turn on Internet Sharing. Not that it doesn't work, but it can't be turned on. Trying to informs me that I need to upgrade my account. If I agree to, it brings me to a website that informs me that something is wrong, and it can't be done.

    I'm on T-Mobile--which by default includes internet sharing with every data plan. And it worked, well enough, back on 8.0. So being sent to the website is clearly a nonstarter--something is wrong with the phone itself.

    Well, after two days of running around, trying to solve this mystery, the best conclusion I could come up with is "If you update from 8.0 to 8.1, you lose internet sharing--at least on T-Mobile--at least with Lumia 925." Has anyone else experienced this? I'd like some confirmation so it's safe to say either 1) it's a known problem and a patch will correct it (Microsoft has been releasing a very steady stream of patches to address the long list of 8.1 problems) or 2) it's not a known problem, a patch may not be coming, in which case, I should try and restore 8.0 via Nokia tools.

    (I was willing to forgive 8.1 for having really downgrading the music player experience, since the new functionality is very nice, but I really do need internet sharing--and buying another phone would be ridiculous.)

    EDIT: To be clear, this is not the developer's preview, and I'm fully updated.
    08-02-2014 01:46 PM
  2. Tansen's Avatar
    I don't think that WP 8.1 is available on the 925 for Tmobile, at least if you're talking about the US. I am on T mobile USA with a 925 on developer preview 8.1 and my wifi tethering works better than it did on 8.0. Maybe try getting a new SIM card from T mobile or something.
    08-02-2014 01:52 PM
  3. Desynthesis's Avatar
    I don't think that WP 8.1 is available on the 925 for Tmobile, at least if you're talking about the US. I am on T mobile USA with a 925 on developer preview 8.1 and my wifi tethering works better than it did on 8.0. Maybe try getting a new SIM card from T mobile or something.
    Thanks for the reply, but it is available (as I said, it's not a developer version, and I got it straight from T-Mobile). Maybe it hasn't rolled out in your region? I mean, how else did I get it? The reps at the T-Mobile store felt it was already out too.

    I got a new sim card shortly before updating to 8.1, so I'm almost completely certain it's not that--which is enough given that T-Mobile will not simply give me another sim card for free for something that is probably totally unrelated.

    We can rule those two out.
    08-02-2014 01:57 PM
  4. Desynthesis's Avatar
    Well, I used the Nokia Recovery tool--twice, actually--and I found that, if I don't install updates beyond 8.0.10532.166...I have internet sharing.

    (This is on an RM-892, which I've heard suggested will not get anyone Internet Sharing on T-Mobile because it's an international model).

    So, I am completely stumped. So much for ruling out international model as a reason.
    08-03-2014 10:57 PM
  5. tofu.'s Avatar
    i havent been able to actually turn internet sharing on until the latest GDR1 update

    but i get the upsell message when browsing, even when using a user agent switcher.
    08-05-2014 12:53 PM
  6. Alesandro Sanchez's Avatar
    Hi, Internet sharing stopped working for me with the 8.1 update. It said it was on but no device could find it. But the latest update (with live folders) solved it. Have you tried it?
    08-05-2014 01:55 PM
  7. Asfalloth's Avatar
    Just tested mine and getting very nice shared 4g speeds. Also noticed a new device limit counter (up to 8 devices)
    08-05-2014 02:04 PM
  8. Diniy Moktar's Avatar
    Well my phone was connected to the laptop but when opening the browser it couldn't uploaded the search engines. How to solve this?
    08-09-2014 09:45 AM
  9. Desynthesis's Avatar
    Hi, Internet sharing stopped working for me with the 8.1 update. It said it was on but no device could find it. But the latest update (with live folders) solved it. Have you tried it?
    Is this a new update to the phone? Or to a particular app?

    I recently decided to be daring (or stupid) and update my phone to 8.1. Internet sharing immediately broke. I tried using the Access point settings I'd saved from 8.0. Still broken.

    Unfortunately, your problem sounds different than mine--8.1 simply refuses to accept that my phone plan has that feature (all T-Mobile data plans do). And so, I'm stuck again. If anyone can offer a suggestion, please do. I doubt T-Mobile will call me back anytime soon, with any answer besides, "Sorry, but we really don't know what's going on." like last time. I'll have to use the Recovery Tool again.

    EDIT: Okay, I misunderstood you--Live Folder is a function of Windows Phone 8 GDR 1...which I'm not certain I have, come to think of it. I'm on an RM-892, Nokia 925, and it says 8.10.12393.890....with I think is still the Developer Preview (which is confusing, I never subscribed to the developer preview program!), and it says I'm fully updated. So...huh? What is the number of GDR 1?

    EDIT EDIT: Well, I definitely do NOT have Live folder--dragging an icon on top of another one does not do anything, besides moving it. So...is my phone stuck on an older version? Is that why I'm locked out?
    Last edited by Desynthesis; 08-21-2014 at 03:32 PM.
    08-21-2014 03:17 PM
  10. badcat's Avatar
    I believe GDR1 is a Developer Preview too. It hasn't been officially released anywhere that I'm aware off. I'm using it on my Verizon 822 and my OS version is 8.1014157.200. Verizon still hasn't released 8.1 so I don't have cyan yet.
    Desynthesis likes this.
    08-21-2014 03:49 PM
  11. Desynthesis's Avatar
    I believe GDR1 is a Developer Preview too. It hasn't been officially released anywhere that I'm aware off. I'm using it on my Verizon 822 and my OS version is 8.1014157.200. Verizon still hasn't released 8.1 so I don't have cyan yet.
    Badcat, you're probably my best bet for getting this fixed before my trip to Washington DC for a stupid training seminar next week--if it is a matter of getting GDR1 anyway. I'd rather do that then nuke my phone again via Recovery Tool. So I just need to enter the free Developer Preview program?

    EDIT: Okay, for some reason I assumed it was free...but I could be way off base. I had no problem installing the app, but I found that Microsoft's website wants me to register into the program to buy an app development license (which from what I remember on WP7, was kind of pricey). Is this the only way to do it?

    EDIT EDIT: Well, I did it (I guess $19 was an okay amount to end this headache). My pone has been resting on "Checking for updates..." for a while now....I guess this is normal? If the program hadn't clicked, it would have reporting back no updates a while ago.
    Last edited by Desynthesis; 08-21-2014 at 05:20 PM.
    08-21-2014 04:28 PM
  12. Desynthesis's Avatar
    Well, $19 and one update later--I have Live Tiles and the new update, but no internet sharing. Great. Guess I'll need to try and reset next, and after that, Nokia Recovery Tool.

    And I thought for certain that would work.
    08-21-2014 06:09 PM
  13. Asskickulater's Avatar
    dev preview is 100% free :x

    This is an odd issue, I have a L925 on T-mobile US, and internet sharing works perfectly fine for me. What is your current build number, my phone with 8.1 GDR1 is 8.10.14147.180 and I actually have an update pending, is your build number atleast as high as mine?
    xandros9 likes this.
    08-21-2014 06:21 PM
  14. badcat's Avatar
    Yeah, no need to pay. You do have to register and download the preview app, but that's it.
    08-21-2014 06:25 PM
  15. Desynthesis's Avatar
    dev preview is 100% free :x

    This is an odd issue, I have a L925 on T-mobile US, and internet sharing works perfectly fine for me. What is your current build number, my phone with 8.1 GDR1 is 8.10.14147.180 and I actually have an update pending, is your build number atleast as high as mine?
    Well, I'm a fool for paying then (especially when updating didn't...well, fix the problem).

    I am on OS version 8.10.14157.200...I just did a reset, still no internet sharing. I'm on a RM-892, what version of the Lumia 925 do you have? (you can find it under extras+info).

    Badcat, if you've got any other suggestions, I'm still open to them.

    EDIT: And...now the Nokia Recovery Tool doesn't seem to want to revert the phone back to 8.0. This is bad...
    Last edited by Desynthesis; 08-21-2014 at 09:12 PM.
    08-21-2014 06:37 PM
  16. Asskickulater's Avatar
    what, thats strange.. you try restarting both windows and your phone?

    my phones an RM-893 model

    I'm gonna clear some space and install the update on my phone, see if we end up on the same build number
    08-21-2014 11:24 PM
  17. Desynthesis's Avatar
    what, thats strange.. you try restarting both windows and your phone?

    my phones an RM-893 model

    I'm gonna clear some space and install the update on my phone, see if we end up on the same build number
    I restarted my PC multiple times for unrelated reasons anyway (it's a pretty old Windows 7 machine, with a 780i motherboard), so I'm going to confidently rule that one out. I also tried reinstalling Nokia Recovery Tool, no help either.

    I suspect this is going to end with me pestering Nokia more for a handset that actually has working internet sharing--mine is in great physical shape, but T-Mobile has zero idea what's causing this, and it looks more and more like the responsibility is Nokia's area.

    EDIT: My phone is also an RM-892 model. I wonder if that's the cause of all my problems.
    08-22-2014 07:09 AM
  18. xandros9's Avatar
    T-Mobile has not rolled out 8.1 + Cyan to any of their phones yet, are you sure yours is T-Mo branded and has the normal ROM?

    Semi-related, I flashed my AT&T 920 to the French CV ROM a while back because you may know how AT&T was with releasing GDR2 + Amber. But anyways, I found it killed tethering when I got on Black. (I had it as part of my plan, the AT&T rep agreed i should have it, even with an unbranded ROM.)
    However, when I upgraded to 8.1 + Cyan, it disabled my LTE but reenabled Internet Sharing oddly.

    I suspect your phone doesn't have the normal ROM on it or something.
    08-22-2014 10:18 AM
  19. Desynthesis's Avatar
    T-Mobile has not rolled out 8.1 + Cyan to any of their phones yet, are you sure yours is T-Mo branded and has the normal ROM?
    It's a RM-892--sorry, I thought I mentioned it was an unlocked international phone.

    Semi-related, I flashed my AT&T 920 to the French CV ROM a while back because you may know how AT&T was with releasing GDR2 + Amber. But anyways, I found it killed tethering when I got on Black. (I had it as part of my plan, the AT&T rep agreed i should have it, even with an unbranded ROM.)
    However, when I upgraded to 8.1 + Cyan, it disabled my LTE but reenabled Internet Sharing oddly.

    I suspect your phone doesn't have the normal ROM on it or something.
    That's possible, though frankly, I find it a little surprising than something that deep would be immediately changed by the normal, non-developer-preview Windows Phone 8.1 that Nokia was rolling out to unlocked handsets.

    No one at T-Mobile has mentioned ROM flashing. I'd be happy to do it, but I don't know where to begin (I also have an account on XDA Forums, but they're not in the business of giving instructions to anyone who isn't already deeply familiar with it). I could probably find out the process, but finding the right ROM--and not ruining an expensive phone before I have a chance to resell it (likely what's going to happen)--is a frightening concept.
    08-22-2014 10:57 AM
  20. Desynthesis's Avatar
    Well, it looks like Nokia can't fix it either--as far as they can guess, one of the updates broke Nokia Recovery Tool, so I can't even revert back to 8.0.

    Unsurprisingly, I'm not very happy about this. Forget $19, now I'm down whatever the depreciated value of the phone is while I get a replacement that actually works like it's supposed to.

    I'm thinking of skipping Nokia, obviously. Not a great experience with this handset so far.
    08-28-2014 11:03 AM
  21. foxbat121's Avatar
    Most likely, your version of 925 is branded to certain carrier outside of US which has carrier specific block on Internet sharing. You can't unbrand the phone easily.

    This has nothing to do with T-Mobile or Nokia. More to do with that 8.1 ROM you flashed on. Remember unlocked doesn't mean unbranded.
    08-28-2014 12:30 PM
  22. Desynthesis's Avatar
    Most likely, your version of 925 is branded to certain carrier outside of US which has carrier specific block on Internet sharing. You can't unbrand the phone easily.

    This has nothing to do with T-Mobile or Nokia. More to do with that 8.1 ROM you flashed on. Remember unlocked doesn't mean unbranded.
    It may not be a noteworthy distinction--but I didn't flash anything. Just updating the phone through normal means (outside of the Developer Program update, which is separate) was enough to break Internet Sharing.

    And given that a Nokia rep actually told me, after I explained how I used the Recovery Console, that it would be safe to update it (so long as I wrote down the access point data)--it actually does have something to do with them.

    (Though I guess I'm the fool for listening to them.)

    EDIT: Okay, apparently i-d-i-o-t is censored.
    08-28-2014 01:18 PM
  23. foxbat121's Avatar
    Each phone model has unique ID to tell how it is branded and Nokia software will use that ID to locate the correct firmware for you to load/flash. So, if your phone is originally branded to some obscure carrier you never heard of, your phone will forever be tied to that carrier's firmware unless you somehow can de-brand it and flash a different firmware manually (not that easy). For carrier branded phones, Nokia make special firmware per that carrier's request. So, if that carrier need to block internet sharing via some mechanism, you have no control over it.

    For example, AT&T version of 925 will only load AT&T firmware. T-Mobile version of 925 will only load T-Mobile firmware. If you buy an AT&T 925, unlocked and use on T-Mobile, you are still under AT&T's mercy as to whether or not allow you to tether even though you are using a T-Mobile SIM.

    I have seen Nokia slowly combine these different carrier requirements into the common block so that a phone can work in any carrier and still have that carrier's specific mechanism for checking for tether permission. But it may not work well all the time.

    I have a Lumia 920 dev phone that is from Nokia directly, not tied to any carrier. It will still block me from tethering if I don't have a capable data plan on AT&T. But there is a known work around: load a foreign keyboard that is not already installed (you will know because the phone will ask to reboot automatically) will magically let you tethering.
    08-28-2014 05:52 PM
  24. Desynthesis's Avatar
    And apparently that "blocking" mechanism only eixsted in 8.1 for me--and most problematically, Nokia's tech support didn't know that it existed when I explained my phone was RM-892, the international model. This seems to be further supported by the fact that, after explaining the problem again to the tech engineers, they asked for screenshots for the reason of "Sharing with other people in their engineering team," according to them.

    I've tried the language keyboard fix--sadly, it doesn't work. I guess if I can get a Lumia 925 directly from Nokia, I might have better luck (or, at least, if it doesn't work I can at least return it to them). How does one buy a phone from Nokia directly? Via the Microsoft Store?
    Last edited by Desynthesis; 08-29-2014 at 08:14 AM.
    08-29-2014 07:19 AM
  25. foxbat121's Avatar
    I'm sure there are many different variants of RM-892 as Nokia caters to different carriers in Europe. There are apps out there to show you what carrier it is branded to. It is not as simple or straight forward as you might think.

    EDIT: Check the Extras+Info in settings app. It will show following information in More Info:
    Manufacture Name: The device name that combines model # and region as well as carrier
    Mobile Operator: the carrier name that this phone is branded to
    Configuration ID: the ID used by Nokia to locate the correct firmware design for this specific configuration.
    Last edited by foxbat121; 08-29-2014 at 07:59 AM.
    08-29-2014 07:37 AM
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