08-15-2014 09:15 AM
33 12
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  1. HHammack1's Avatar
    First time forum poster. Okay, here's the deal. I have a Lumia 1520. I had installed the dev preview, but I wanted the Cyan update and I wasn't getting the update from AT&T. So I thought I would revert back to WP8 and just go through the entire installation process new. However, when I started the Nokia Software Recovery Tool, it said I can install Cyan. I already had 8.1 and the update 1. So I went through the process thinking it would simply add Cyan, and now I have a phone with 8.1 and Cyan, but obviously no update 1. Also all my photos, music, and installed apps are gone of course.

    Is there any way I can restore a backup to my previous 8.1 + update 1 state without wiping out Cyan? If so, how? I'd like to get all my apps, photos, music, contacts and settings back without having to do it all manually. It says my phone is up to date when I check for updates, but I don't have folders that I had before. I have 8.1 and the notification center.

    For what it's worth, when I check for updates, it says my phone is up to date, but since I no longer have folders, that can't be right.
    08-11-2014 06:30 PM
  2. Jas00555's Avatar
    When you used the Nokia recovery tool, you took your phone off of the developer preview. Just re-enroll yourself, then (if you backed up before you reset your phone) do a hard reset and then back up from your last backup.
    08-11-2014 06:36 PM
  3. HHammack1's Avatar
    Thanks for the reply. If I did that, why do I still have the notification and 8.1 features? I'm also showing phone is up to date in "phone update". My phone is also showing I have Cyan? It only seems to be Update 1 that I don't have.

    I'm completely confused.
    08-11-2014 06:38 PM
  4. HHammack1's Avatar
    My phone had multiple backups, and when I signed in I was going to do a restore and I skipped it and moved on. It was showing me a backup from a week ago.

    Update 1 gives you access to OS Beta features,like you were using before you got stable Cyan
    Looks like I'm going to have to start all over, because I don't have that.
    08-11-2014 06:44 PM
  5. Jas00555's Avatar
    Thanks for the reply. If I did that, why do I still have the notification and 8.1 features? I'm also showing phone is up to date in "phone update". My phone is also showing I have Cyan? It only seems to be Update 1 that I don't have.

    I'm completely confused.
    You have 8.1 + Cyan because that's what you backed up to. You didn't backup to 8.1.1 + Cyan. Your phone is in fact officially up to date, so that's why there's no update. You're not on the developer preview, so you have nothing to update to.
    08-11-2014 06:44 PM
  6. Jas00555's Avatar
    My phone had multiple backups, and when I signed in I was going to do a restore and I skipped it and moved on. It was showing me a backup from a week ago.
    Then just do a hard reset, then restore from that backup.
    08-11-2014 06:45 PM
  7. HHammack1's Avatar
    Okay, here goes a hard reset.
    08-11-2014 06:48 PM
  8. HHammack1's Avatar
    Never again will I ever download a dev preview. This is damn nightmare.
    08-11-2014 06:51 PM
  9. Jas00555's Avatar
    Never again will I ever download a dev preview. This is damn nightmare.
    Haha YOU caused the "nightmare" by not being able to wait for Cyan. If you had waited, everything would be working as normal.
    08-11-2014 06:58 PM
  10. HHammack1's Avatar
    True! Impatience will do that to you. Of course I thought AT&T had already released Cyan, and that Microsoft had already fixed the dev preview. Oh well, live and learn. I think I'll stay on final updates from now on.
    snowmutt, k72 and Kevin Rush like this.
    08-11-2014 07:02 PM
  11. HHammack1's Avatar
    Thanks guys! I got all my apps and games back at least, but my photos are gone, my start screen is screwed, and I still don't have Update 1 and live folders, and the phone won't update to it. I'll leave it at that. Maybe update 1 will come soon.
    08-11-2014 07:08 PM
  12. AstroPop's Avatar
    You should really have your photos automatically backed up to OneDrive. I think it's a check box in settings under OneDrive
    Great deal and Kevin Rush like this.
    08-11-2014 07:15 PM
  13. HHammack1's Avatar
    Yeah, I just haven't done it simply because I only have about 100 photos, and it's not difficult to put them on the phone. I also like to rearrange my photos often.
    08-11-2014 07:16 PM
  14. Jas00555's Avatar
    Thanks guys! I got all my apps and games back at least, but my photos are gone, my start screen is screwed, and I still don't have Update 1 and live folders, and the phone won't update to it. I'll leave it at that. Maybe update 1 will come soon.
    Yeah, 8.1 doesn't know what to do with folders, so it probably messed with the apps inside them.

    Just out of curiosity, did you not backup your photos via OneDrive? If not, then that's a huge oversight to not back them up to a PC first.

    Edit: Nevermind. Already asked.
    08-11-2014 07:17 PM
  15. HHammack1's Avatar
    Yeah, 8.1 doesn't know what to do with folders, so it probably messed with the apps inside them.
    Strangely, I didn't take advantage of the folders function when I had it. I just played with it a bit. When I used the recovery tool, it seems to simply have deleted update 1. Strange!

    Thanks again.
    08-11-2014 07:27 PM
  16. Maaz Mansori's Avatar
    Thanks guys! I got all my apps and games back at least, but my photos are gone, my start screen is screwed, and I still don't have Update 1 and live folders, and the phone won't update to it. I'll leave it at that. Maybe update 1 will come soon.
    Update 1 could take months before it is pushed out by AT&T. I recognize you no longer want to use a developer preview and I typically recommend against casual users installing it. However, this one is more fixes than anything else and that it appears unlikely that there will be an associated firmware update. So in the event you want to install it, all you need to do is install the Preview for Developers app (if not already installed), go into the app and login with your Microsoft account and select to enable it. Then when you check for phone updates, it should download and install Update 1. After this is installed, you can perform another hard reset and restore from your old backup if you wish which would restore your settings and start screen. However, your photos and music are gone if you didn't back them up. You might have a copy of your photos on OneDrive if you have the automatic upload turned on.
    I have a 1520 as well. I keep my photos, music, etc. on an SD card and use the phone memory only for installing apps. This avoids losing everything in the event you need to do a hard reset or restore, although I recommend backing up to a computer also if possible. If you ever need to do a recovery or hard reset in the future, go into Settings/Backup and verify that backup for both apps+settings and text messages is turned on. Then click on apps+settings and "backup now" and then go into your e-mail and accounts and force a sync on your Microsoft account to ensure that the newest text messages are backed up.
    I think the confusion here is that it appears that they may have updated the recovery tool to install 8.1 and Cyan directly instead of going to 8.0 as in the past. (It still should have told you that you will lose your data before proceeding). I haven't verified this myself yet though although this past Friday I installed it on someone's phone and only got 8.0 and had to manually do the updates to Cyan and 8.1 so it is possible that they might have updated it over the weekend or today.
    Kevin Rush likes this.
    08-11-2014 07:29 PM
  17. Jas00555's Avatar
    Strangely, I didn't take advantage of the folders function when I had it. I just played with it a bit. When I used the recovery tool, it seems to simply have deleted update 1. Strange!

    Thanks again.
    No problem. But yeah, what you're saying makes sense. It didn't "delete" Update 1, it just installed 8.1. Think of it like buying a copy of Windows 8 and installing it to your Windows 8.1 PC. It wouldn't "delete" 8.1, just overwrite it.

    IMO, you might as well re-enroll (and REMEMBER TO BACKUP PHOTOS) since updating to 8.1.1 would probably fix your start screen.
    Kevin Rush likes this.
    08-11-2014 07:35 PM
  18. vish2801's Avatar
    Do you still have dev preview application installed ?if no, Install it and log into it. If yes, uninstall and install it again and log into it, might give you update 1.
    k72 likes this.
    08-11-2014 11:54 PM
  19. iluvtilz's Avatar
    I think all you had to do was go back into dev preview app and put a check back in the box to reenroll then check for updates to get update 1. When you roll back it clears the check box, so you have to enable the app again. That's all I had to do.
    1520 att
    08-12-2014 08:06 AM
  20. badr0b0t's Avatar
    I don't understand why people are rushing to get updates. You can get all the benefits when you rush into it, but it will not be worth all the headaches later on. Patience is a virtue. :)
    I got my 1520 RM-937 HK country variant from amazon with Black installed. I was expecting to get the cyan update here in Toronto late this year because 1520 is not released here in Toronto so I thought I would be the last one to get it. I was surprised I got the update last week.
    Elephant2000 and k72 like this.
    08-12-2014 11:45 AM
  21. Skamath's Avatar
    Thanks guys! I got all my apps and games back at least, but my photos are gone, my start screen is screwed, and I still don't have Update 1 and live folders, and the phone won't update to it. I'll leave it at that. Maybe update 1 will come soon.
    The phone will update to it provided you re enrol to dev preview program. I hadnt gone 8.1 Dev Preview as it was OS meant for a new FW so being a skeptic I stayed put for Cyan. Now on 8.1 GDR1 as It will not have a FW update just an update to 8.1. Less Risk. :)
    08-12-2014 02:09 PM
  22. TechFreak1's Avatar
    When you re-enrol you will not lose 8.1 or cyan and you will regain the ability to install GDR1 and the future updates prior to public release. Once back up on GDR1, do a hard reset and once you restore it should go back to the state where it was previously before you downgraded (providing you or the phone did an auto back up whilst on GDR1)

    Best thing to do really is even if you rarely take pictures, once a week move / copy all the folders on your phone to a back up folder labeled with the date + time of folder creation which is then housed in a back up folder and have that folder sync to an external storage or a NAS drive if you have one just in case your pc or laptop fails (honestly it takes a couple of minutes and you still can use your phone).

    Since you have the 1520, have all your media save onto the mSD card, at least make use of that function if your too lazy to do regular back ups

    Personally I tell everyone to move all folders of their phone keeping any files that they really need to have access to, this way in case your phone is lost, stolen or fudged up due to an update - You have not lost all your data. Case in point one of my cousin's dropped his Iphone 5s today onto the pavement (as he was running for the bus in the rain)- got smashed to oblivion since he had apple care he didn't care about the phone just that his "entire life" was on that phone - pictures, videos, notes, etc. His still going on about it now on whatsapp... from his back up iphone 4s.
    Of course I could wind him up by doing another drop test with my 920 in its 1 TPU case, but I am not that cold hearted
    Kevin Rush likes this.
    08-12-2014 02:11 PM
  23. MDK22's Avatar
    Update 1 could take months before it is pushed out by AT&T. I recognize you no longer want to use a developer preview and I typically recommend against casual users installing it. However, this one is more fixes than anything else and that it appears unlikely that there will be an associated firmware update...
    Maaz, strongly disagree with quoted text - willing to bet there is a firmware update on the horizon (the D color update). Appears there needs to be updated firmware to offset IE battery drain with update 1. For the short time I had 8.1 w Cyan (official), battery was outstanding, after installing update 1 (Dev Preview) the biggest battery drain appears to be IE (in use). Either we see an update to update 1 and / or we'll see the latest color iteration of firmware updated (probably officially around Halloween).

    We shall see ...
    08-12-2014 04:40 PM
  24. Ebuka Allison's Avatar
    Thanks guys! I got all my apps and games back at least, but my photos are gone, my start screen is screwed, and I still don't have Update 1 and live folders, and the phone won't update to it. I'll leave it at that. Maybe update 1 will come soon.
    Why didn't you back up your start screen and everything else? FTR, I've done what you did, well I flashed my phone to another ROM and got everything back by letting it restore overnight. Really seems like user error here
    08-13-2014 03:32 AM
  25. Maaz Mansori's Avatar
    Maaz, strongly disagree with quoted text - willing to bet there is a firmware update on the horizon (the D color update). Appears there needs to be updated firmware to offset IE battery drain with update 1. For the short time I had 8.1 w Cyan (official), battery was outstanding, after installing update 1 (Dev Preview) the biggest battery drain appears to be IE (in use). Either we see an update to update 1 and / or we'll see the latest color iteration of firmware updated (probably officially around Halloween).

    We shall see ...
    If you recall, there were a few updates to DP for WP 8.1. Initially I had horrible battery life as well but this was resolved in subsequent updates of DP prior to updating the firmware. I expect the same for Update 1 as well. If IE is causing a battery drain, Microsoft will update DP before Update 1 is finalized.
    08-13-2014 06:32 AM
33 12

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