1. Arlan Henry's Avatar

    Ever since my upgrade to 8.1 yesterday may WhatsApp favourites disappeared COMPLETELY. My first time using WhatsApp after the upgrade gave me a notification saying that Whatsapp isn't compatible with my OS. I refreshed contacts and only 10 favourites showed up. Rebooted the phone and refreshed contacts and now I'm up to 246 contacts. This is approximately 2/3 of my favourites. All my contacts are still in place in my people hub. Subsequent refreshing favourites has not increased my favourites count.

    I suspect that the problem may lie in linked contacts etc...

    My only temporary fix is to manually re-add each unlisted number to the existing contact for WhatsApp to list them as a favourite. I'm guessing I may have to put this forward to Whatsapp support and wait for then to update for 8.1.
    Last edited by Arlan Henry; 08-13-2014 at 12:36 AM.
    08-12-2014 07:34 PM
  2. Arlan Henry's Avatar
    I escalated it to Whatsapp support.
    08-14-2014 08:03 PM
  3. Arlan Henry's Avatar
    The problem was more compounded. It sorted itself out.
    09-08-2014 11:07 PM
  4. Laura Knotek's Avatar
    I'm glad you got it sorted.

    I had no issues with my WhatsApp favourites when I updated to Cyan last week.
    09-08-2014 11:12 PM
  5. Arlan Henry's Avatar
    Now that I've upgraded to denim, whenever my memory card goes corrupt, a few favourites disappear. Their numbers are still listed in my phone's contacts in People Hub but they vanish from Whatsapp Favourites. Any recent chats I had with them only display their phone numbers 😢
    03-29-2015 01:23 PM

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