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  1. D0gsballs's Avatar
    Hi.

    Is anyone else experiencing this really annoying WhatsApp bug?

    I've set my data limit in Data Sense and now I've got to under 100MB WhatsApp is now unusable. When I open WhatsApp now I get the following screen and cannot do anything to get passed it without changing my Data Sense settings;

    wp_ss_20140818_0001.jpg

    But here's the kicker, Restrict background data usage is set to Off;

    wp_ss_20140818_0002.jpg

    I would have thought that with this setup, I would have been able to use WhatsApp normally. What's even more annoying is that despite these settings and despite me not being able to actually use WhatsApp, background notifications are still working. So I'll receive a message, receive a toast but then can't actually access it!
    Chee Hong likes this.
    08-18-2014 08:45 AM
  2. Bruno Blanes's Avatar
    Yes, I had it a while ago and a if you turn of data sense and just do a simple restart on your phone it should go back to normal...
    08-18-2014 08:49 AM
  3. D0gsballs's Avatar
    Yes, I had it a while ago and a if you turn of data sense and just do a simple restart on your phone it should go back to normal...
    On/Off restart or a soft reset? Just tried that and it hasn't resolved the problem for me.
    08-18-2014 09:21 AM
  4. dKp1977's Avatar
    Wasn't there a way to exclude apps from data sense? I'm not using it, so I can't really tell, but as far as I remember if you launch data sense and swipe over, you get to see a list of apps. If you tap on one of them, you can tick a checkbox that excludes the app from being throttled down or anything. Not sure if this will work for Whatsapp or not.
    08-18-2014 09:23 AM
  5. salmanahmad's Avatar
    Have you tried reinstalling Whatsapp?
    08-18-2014 09:23 AM
  6. Pranshul Sood's Avatar
    You must have restricted background data when your data balance is low, Go to data sense settings and uncheck the option of restricted background data.
    08-18-2014 09:30 AM
  7. bijak_riyandi's Avatar
    I never used Data Sense again because of this...
    that's the way Data Sense try to save yourself from your data limit and afaik similar behavior is observable in other apps
    08-18-2014 09:34 AM
  8. slyronit's Avatar
    Wasn't there a way to exclude apps from data sense? I'm not using it, so I can't really tell, but as far as I remember if you launch data sense and swipe over, you get to see a list of apps. If you tap on one of them, you can tick a checkbox that excludes the app from being throttled down or anything. Not sure if this will work for Whatsapp or not.
    No, that is battery saver.
    08-18-2014 09:38 AM
  9. Bruno Blanes's Avatar
    Them it seems you'll have to reinstall WhatsApp app... See if it works! Before that, backup your conversations if you can get to the menu.
    08-18-2014 09:45 AM
  10. D0gsballs's Avatar
    You must have restricted background data when your data balance is low, Go to data sense settings and uncheck the option of restricted background data.
    Second screenshot!
    08-18-2014 10:17 AM
  11. D0gsballs's Avatar
    I'll have a go at an uninstall and reinstall to see if that works. Annoyingly, even at home connected to WiFi it still doesn't let me in!
    08-18-2014 10:18 AM
  12. D0gsballs's Avatar
    Uninstall didn't work either. Annoying!
    08-18-2014 01:11 PM
  13. salmanahmad's Avatar
    Uninstall didn't work either. Annoying!
    Sorry if I am being annoying but I have a few possible solutions.

    First of all you should contact Whatsapp support and tell them what is going on. They usually take a day or two to reply so in the meantime, do the following:

    Uninstall Whatsapp and turn the device off, remove your SIM card and boot the device up and try installing Whatsapp again with WiFi.

    However if that doesn't work and the Whatsapp team doesn't have any suggestions you may need to hard reset your device, luckily you won't lose much because Microsoft has some pretty amazing services for you to back up your apps, data, messages, photos and contacts and restore them later.
    08-18-2014 01:57 PM
  14. dKp1977's Avatar
    Sorry if I am being annoying but I have a few possible solutions.

    First of all you should contact Whatsapp support and tell them what is going on. They usually take a day or two to reply so in the meantime, do the following:

    Uninstall Whatsapp and turn the device off, remove your SIM card and boot the device up and try installing Whatsapp again with WiFi.

    However if that doesn't work and the Whatsapp team doesn't have any suggestions you may need to hard reset your device, luckily you won't lose much because Microsoft has some pretty amazing services for you to back up your apps, data, messages, photos and contacts and restore them later.
    Unfortunately app related data, be it settings, game progress or whatsoever is only backed up, if the game/app supports cloud saves. Otherwise it's gone for good and you'll have to start all over again. I know that 8.1 introduced support for cloud saving, but this feature has to be utilized from the app/game and won't work from the get go. Seriously, I like MS and pretty much all of their services and software, but when it comes to WP device backups, they just suck. iOS and Android are worlds ahead.
    08-18-2014 02:27 PM
  15. fjh11's Avatar
    This happened to me last week when I had less than 20 MB left of my monthly data limit (even though background data restriction is off).

    The only way I made it work was disabling Data Connection in "Cellular + SIM" settings when I had a Wi-Fi connection. So WhatsApp was useless when my phone was not connected to Wi-Fi (and I had to remenber turning cellular data on/off every time I entered or exited a place with a known Wi-Fi network).
    Last edited by fjh11; 08-19-2014 at 08:24 AM.
    08-18-2014 02:37 PM
  16. salmanahmad's Avatar
    Unfortunately app related data, be it settings, game progress or whatsoever is only backed up, if the game/app supports cloud saves. Otherwise it's gone for good and you'll have to start all over again. I know that 8.1 introduced support for cloud saving, but this feature has to be utilized from the app/game and won't work from the get go. Seriously, I like MS and pretty much all of their services and software, but when it comes to WP device backups, they just suck. iOS and Android are worlds ahead.
    Haha I use Android, MS's backup and restore system wasn't half bad when I used to use it though maybe not as functional as Android.
    08-18-2014 04:30 PM
  17. nelsonecm's Avatar
    You just have to delete your data limit, if you have 3GB change it to unlimited and Whatsapp works again.
    08-18-2014 04:40 PM
  18. Squachy's Avatar
    Yeah you just need to either increase the limit or remove the limit entirely to get it working again. No need for rebooting or any of that stuff.

    I may just increase the limit just cuz I like the live tile to show my usage. The tile doesn't seem to do anything if there is no limit set.
    08-18-2014 07:26 PM
  19. Futra Hurairah Salleh's Avatar
    The bug (if u call it a bug) I'm facing after updating to 8.1, is that whatsapp images that have been saved now are shown in 'Other Pictures' under the Photos>Albums tab on the phone.. but in Windows Explorer, the images are saved in the same whatsapp folder (there is no Other Pictures folder).
    08-19-2014 12:28 AM
  20. Rodrigo Mendes's Avatar
    Seems like restricting data doesn't work properly. Happens one time with me too. Just reset Data Sense configuration. There's no need for restart or even a soft reset.
    08-19-2014 08:43 AM
  21. Roun's Avatar
    Hey, I'm actually having the exact same issue and I don't think it's a 'bug' nor is it a problem with Data Sense specifically. I use a number of messaging apps (Whatsapp, Viber, BBM, GroupMe) and the issue is unique to Whatsapp; Viber, for example, works fine when I'm near my limit.

    The fix:
    Increase your data limit in Data Sense settings, set it to unlimited or turn off Data Sense. After you do any of those, Whatsapp will let you use it again.

    The problem:
    My take on this though, is that Whatsapp just can't properly detect your Data Sense settings. This message pops up whether or not background data is actually restricted. This is like how Whatsapp will routinely give me an error message while I'm on Battery Saver mode even though I have it set as "allow always" to run in the background. This is a problem with the app that needs to be addressed. They either need to make it so that it can detect Battery/Data saver mode AND whether or not Whatsapp is exempt to these settings OR it needs to not detect these settings at all and function normally at all times.

    This is just my two cents.
    08-26-2014 08:13 AM
  22. HafnerMatt's Avatar
    I have the same problem and I think whatsapp doesn't use push notifications the right way (push notifications should be coming in when Battery-Saver is on). Whatsapp is the only (messenger app) with this problem.

    A messenger app doesn't have to work in the Background because it gets the info via Push notifications. Before the 8.1 Update, Whatsapp was the only messenger app with a background task.

    Screenshot from Windows Phone 8.0
    wp_ss_20140319_0001.png

    This problem is definitely a problem the developer should address.
    08-30-2014 02:42 PM
  23. matro's Avatar
    I have the same problem and I confirm the workaround is to remove the limit in data sense. however, now I have only 100MB out of 1GB per month left, and it was useful to have the smartphone to limit itself with background stuff... and now I have to remove this feature because of a WhatsApp bug... frustrating.
    10-27-2014 03:19 PM
  24. D0gsballs's Avatar
    Hoping this is fixed in the latest update.
    10-30-2014 05:16 AM

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