1. Abhishek P's Avatar
    I have a Lumia 620 running Cyan and GDR1. From the last two days, I am unable to play anything on either Xbox music or mix radio.
    In Xbox, it says "the file couldn't be opened" and the app crashes.
    In mix radio, when I select the song, it keeps loading forever and doesn't play.
    I have tried everything (except a hard reset) and yet no use.
    The only way I can play music is through the app quick play which works fine, but doesn't have some features in the free version.
    Does anyone have any solution?
    Please help.,
    09-08-2014 09:04 AM
  2. psoham777's Avatar
    I have a Lumia 620 running Cyan and GDR1. From the last two days, I am unable to play anything on either Xbox music or mix radio.
    In Xbox, it says "the file couldn't be opened" and the app crashes.
    In mix radio, when I select the song, it keeps loading forever and doesn't play.
    I have tried everything (except a hard reset) and yet no use.
    The only way I can play music is through the app quick play which works fine, but doesn't have some features in the free version.
    Does anyone have any solution?
    Please help.,
    Did you remove your sd card or something? If you have your music in sd card, try inserting it again
    09-08-2014 09:12 AM
  3. Abhishek P's Avatar
    Did you remove your sd card or something? If you have your music in sd card, try inserting it again
    I do have all my music in my SD card. I took it out, and re inserted it. After this, I did a soft reset, and still both apps don't play
    09-08-2014 09:19 AM
  4. dKp1977's Avatar
    I do have all my music in my SD card. I took it out, and re inserted it. After this, I did a soft reset, and still both apps don't play
    Did you remove the SD card from the system before taking it out? If not, it may have corrupted some files. Delete all music on it and put it back on. This could(!) possibly solve your issue.
    Abhishek P likes this.
    09-08-2014 09:27 AM
  5. Abhishek P's Avatar
    I deleted all music, but now I can't copy it back.😭
    And, now the photos hub is crashing a lot.
    Looks like I need to do a reset soon.
    09-08-2014 12:04 PM
  6. Sudipta ManUtd's Avatar
    when did u get the GDR1 update?? I am from india too...I have a 520 and my friend has a 630...we both are on 8.1 only
    09-08-2014 12:10 PM
  7. Abhishek P's Avatar
    I got GDR1 through the developers preview
    09-08-2014 12:24 PM
  8. dKp1977's Avatar
    I deleted all music, but now I can't copy it back.
    And, now the photos hub is crashing a lot.
    Looks like I need to do a reset soon.
    I doubt it. I bet your photos are stored on the sd card too, right? If so, and I was right about you ejecting the card without properly removing it from the system beforehand, format it and copy everything all over again. You can format it directly from storage sense. I'm quite convinced this'll fix your issue. And it's definitely worth a try. A lot less painful than hard resetting.
    Abhishek P likes this.
    09-08-2014 01:08 PM
  9. Abhishek P's Avatar
    I doubt it. I bet your photos are stored on the sd card too, right? If so, and I was right about you ejecting the card without properly removing it from the system beforehand, format it and copy everything all over again. You can format it directly from storage sense. I'm quite convinced this'll fix your issue. And it's definitely worth a try. A lot less painful than hard resetting.
    I did it, and now everything is back to normal.
    Thanks man 😊
    09-08-2014 09:10 PM
  10. dKp1977's Avatar
    I did it, and now everything is back to normal.
    Thanks man
    You're welcome. Glad you got it resolved. :) Now don't forget to remove the sd card from the OS in future, before you eject it. ;)
    Abhishek P likes this.
    09-09-2014 02:13 AM

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