1. Christopher Nykodym's Avatar
    Hi,
    I have a Lumia 1020 from Netherlands, where Cyan was released a few weeks back, but I still can't update my phone. I tried changing my location to Netherlands (I'm in Czech Republic, where Cyan is live as well) and hard reset. Nothing worked. So is there anything I can do? Is there any chance that I could get update in Nokia service?

    Thanks for help!
    09-09-2014 03:45 PM
  2. xandros9's Avatar
    Are you using the Developer Preview?
    Is the phone carrier-branded?
    Note: changing location and region in the settings will do nothing regarding updates.
    09-09-2014 04:55 PM
  3. Christopher Nykodym's Avatar
    I'm running regular Black. Never tried Preview for developers. Phone is not branded, well I have no operator logo on start so I think it isn't (operator code in bonuses + info is 000-NL). According to Nokia my phone should have Cyan. I tried changing location just from desperation :/
    09-10-2014 12:36 AM
  4. Dnamb's Avatar
    If all else fails, try Nokia Software Updater (NSU)/Nokia Software Recovery Tool.
    09-10-2014 02:31 AM

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