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  1. i_Neel's Avatar
    Hello Guys,
    1 .

    I have Lumia Cyan installed on my device. I am trying to create a folder under albums(by connecting Mobile to PC) under pictures folder.

    The folder is getting created under Pictures but not able to see the same under albums. I can see it from file explorer.

    I want to know how can we make it accessible under albums.

    2.

    Another thing I would like to know is, I am transferring music and videos to the respective folders on SD card from PC to and I am able to see it under the Music and videos folders from PC. But when I open the Storage sense app on my phone, I cannot see the the files under music and Video sections, instead it's showing it under Others.

    any specific reason
    09-17-2014 03:25 AM
  2. N_LaRUE's Avatar
    You sort of lost me.

    I'm seeing Albums and Picture folders in your description but I have no idea how they're related to one another. Can you clarify?

    For your second point, are you checking while the phone is still attached to the PC?
    Last edited by N_LaRUE; 09-18-2014 at 05:34 AM.
    09-17-2014 04:18 AM
  3. i_Neel's Avatar
    Hello,

    When I say pictures, it is about creating a folder in pictures folder when the Mobile is connected to PC.

    And My problem is I am not able to see the newly created folder in albums while checking it from phone.

    2. No, I am checking it from phone only via "Storage Sense" app
    09-18-2014 04:20 AM
  4. dKp1977's Avatar
    Hello,

    When I say pictures, it is about creating a folder in pictures folder when the Mobile is connected to PC.

    And My problem is I am not able to see the newly created folder in albums while checking it from phone.

    2. No, I am checking it from phone only via "Storage Sense" app
    Are there actually pictures in that newly created folder? It won't show up in your pictures hub unless it holds at least one image.
    09-18-2014 04:56 AM
  5. N_LaRUE's Avatar
    Hello,

    When I say pictures, it is about creating a folder in pictures folder when the Mobile is connected to PC.

    And My problem is I am not able to see the newly created folder in albums while checking it from phone.
    As dKp1977 stated you need to have one picture in the folder to see it in the albums area. Make sure you disconnect your device after moving pictures to check as the phone doesn't updated until it's disconnected from the USB port. At least that's the way it worked with WP8 for me.

    2. No, I am checking it from phone only via "Storage Sense" app
    My point was the phone doesn't update until you disconnect from the USB port. Have you set your SD card as the source of your music and pictures?
    09-18-2014 05:39 AM
  6. i_Neel's Avatar
    hello DKP,

    Yes, There is a folder with lot of images.

    Background : until WP 8 whatapp used to store the media files in whatsapp folder under Albums, Post 8.1 it;s starting saving files to a folder named "Other" under albums. I was able to see both the folders.

    recently I changed my memory card and moved all folders from Pictures from old memory card(From PC, I first copied all the files from pictures to computer then moved to new SD) to Pictures folder of New SD card.

    Now I can see the Whatsapp folder in pictures from PC but when I browse to albums from phone, I can not see it.
    09-18-2014 07:55 AM
  7. i_Neel's Avatar
    My point was the phone doesn't update until you disconnect from the USB port. Have you set your SD card as the source of your music and pictures?
    Yes, I checked after disconnecting it from USB port and Yes, SD card is source of Music and Videos.

    Note : I am able to see pictures under Pictures folder in storage sense, no issue with that
    09-18-2014 07:58 AM
  8. N_LaRUE's Avatar
    Now I can see the Whatsapp folder in pictures from PC but when I browse to albums from phone, I can not see it.
    Is the Whatsapp folder from Whatsapp or did you move it there from your previous SD Card?

    Did you try naming the folder something different instead of Whatsapp?
    09-18-2014 08:02 AM
  9. i_Neel's Avatar
    Is the Whatsapp folder from Whatsapp or did you move it there from your previous SD Card?

    Did you try naming the folder something different instead of Whatsapp?
    Yes, It was from Whatsapp, yes I moved it from my previous SD card. No I have not tried it naming something different. Will give a try and will let you know.
    09-18-2014 09:02 AM
  10. dKp1977's Avatar
    Another thing you could try is connecting your device to your computer, backup all the pictures, music and whatever else you've put on the sd card, disconnect the device again and format the sd card using storage sense. Then connect the device again and copy over the recently backuped files.
    09-18-2014 09:10 AM
  11. i_Neel's Avatar
    Renaming worked for me. Actually i renamed it from phone itself.

    But wanted to know why it was not syncing folder with name as WhatsApp
    09-19-2014 06:05 AM
  12. N_LaRUE's Avatar
    Renaming worked for me. Actually i renamed it from phone itself.

    But wanted to know why it was not syncing folder with name as WhatsApp

    I can only assume a conflict of some sort. Can't think of anything else.
    09-22-2014 11:17 AM

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