09-28-2014 08:58 AM
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  1. Daniel Rubino's Avatar
    I just got off the phone with Verizon Tech Support...
    I always take this with a grain of salt...Tech Support is something rarely, if ever, we use as a source. They say all sorts of half-truths and I would be cautious in believing this as they are not reliable. You are basically vouching for a stranger, not some spokesperson for the company.

    Tech Support are just CS reps with a different badge. They are no more privy to the company plans than what they are told. They are not management, have no power, and are just cogs in a wheel (sorry, but true).

    Microsoft and Verizon has been getting cozier lately, and let's not forget, it is Verizon who wanted/got the HTC One launch exclusivity. AT&T wasted no time to jump in saying they are getting it too (literally that night!).

    If Verizon hates Windows Phone that much, I cannot see why they would commit resources to launching the One at all. Or launching the Icon. Or the Samsung ATIV SE. Or the Lumia 730 (in testing now). Are they doing enough for promotion and training sales reps? Of course not, but that is a different discussion than the updates.

    No, the more likely, less dramatic explanation? They're just slow.
    09-24-2014 06:46 PM
  2. SpaceyO's Avatar
    I always take this with a grain of salt...Tech Support is something rarely, if ever, we use as a source. They say all sorts of half-truths and I would be cautious in believing this as they are not reliable. You are basically vouching for a stranger, not some spokesperson for the company.

    Tech Support are just CS reps with a different badge. They are no more privy to the company plans than what they are told. They are not management, have no power, and are just cogs in a wheel (sorry, but true).

    Microsoft and Verizon has been getting cozier lately, and let's not forget, it is Verizon who wanted/got the HTC One launch exclusivity. AT&T wasted no time to jump in saying they are getting it too (literally that night!).

    If Verizon hates Windows Phone that much, I cannot see why they would commit resources to launching the One at all. Or launching the Icon. Or the Samsung ATIV SE. Or the Lumia 730 (in testing now). Are they doing enough for promotion and training sales reps? Of course not, but that is a different discussion than the updates.

    No, the more likely, less dramatic explanation? They're just slow.
    Daniel, what are your thoughts on the "keeping WP8.1 exclusive to HTC for just a little while longer" line being touted in this thread?
    09-24-2014 07:21 PM
  3. DavidinCT's Avatar
    Yea, same here, Verizon WILL release 8.1/Cyan and I would bet Denim as well but, they are going to take their sweet time with it, as normal. Talk to the Android people with Samsung or LG phones, same thing, everyone else gets a update but, Verizon users with the same phone, a month or 2 later...Nothing new.

    You can NEVER trust a CS, tech, or Sales person from Verizon regarding updates. They don't know anything, they never did, and never will, Verizon does not release that information to employees, only the people in the "inner circle" know about it and they would get in a lot of trouble (aka lose their job), if they leak anything.

    If a Verizon employee seems to have a clue, it's because another employee told him/her, and that is like someone here telling me it's going to be released tomorrow, and I spread it as truth. They don't know till it's going to be released within a day or so (yea, if they say tomorrow, maybe)...

    I just hope Verizon skips Cyan and goes right to Denim for at least my ICON....After the wait for Cyan, do you actually think I want to wait another 2-3 months to get Denim ?

    Window Phone 9 is a whole different story....but, thank god for the Preview program :)
    snowmutt and Daniel Rubino like this.
    09-24-2014 08:20 PM
  4. Freud Polyne's Avatar
    Lets boycott Verizon
    DavidinCT likes this.
    09-24-2014 08:58 PM
  5. tajones65's Avatar
    Well..I did it...ported back to AT&T and activated my previously owned 1020. Had the newly activated phone check for updates. It immediately recognized updates available. Did the download & now running 8.1 on the phone. Been trying out the new features and all I can say is that this OS upgrade enables the Windows Phone OS to leapfrog over IOS & Android...what a great OS...I'm so impressed....
    09-24-2014 09:23 PM
  6. stephen_az's Avatar
    I have a bridge for sale in New York for anyone who believes this BS. Anyone in VZW tech support who relayed any internal information would be fired the same day. About the only thing that you said which can be confirmed as true is the fact that you will get iPhone and Galaxy promos while on hold. On that front, so what? Apple, etc., pay for those spots. As to the subject of updates, VZW has been fast about some and slow about others. Since they are, for practical purposes, the only WP carrier not on GSM, VZW phones also really are not the same. Leaving everything aside though, is anyone really going to take seriously claims from someone who has never posted before and starts by claiming the most closed mouth tech people in the business "told them" their plans?
    09-24-2014 09:56 PM
  7. jlzimmerman's Avatar
    Both have been notified, Verizon by my anger at their lack of support/update for WP (and I did spend almost 2 hours on the phone with their customer service this morning, mostly on hold, but on the phone). Bringing it here can do a lot. It bring this topic to the end user whom is getting screwed. These forums are most likely frequented by both Verizon and MS to see what is being said of them. It's when the end user lays down and dies that these companies are allowed to leave their promises unfulfilled. Microsoft announced it would update the phones from WP8 to 8.1. Verizon has refused to allow this.

    The post here is to get more people to complain to both. It's a forum for WP users not just internet trolls.
    Often times, people don't send the flag up the right post, and instead just complain about it here. I just want to reiterate to people to focus their anger constructively and to the correct parties. I am a Verizon customer with an Icon, you are no more angry than I. Trust me.

    With that said, don't forget about the Verizon forums also:
    https://community.verizonwireless.com/community/windows
    09-24-2014 10:41 PM
  8. Kevin Rush's Avatar
    Often times, people don't send the flag up the right post, and instead just complain about it here. I just want to reiterate to people to focus their anger constructively and to the correct parties. I am a Verizon customer with an Icon, you are no more angry than I. Trust me.

    With that said, don't forget about the Verizon forums also:
    https://community.verizonwireless.com/community/windows
    Very nicely said. I agree.

    That is not to say, that everyone with a legitimate honest opinion, shouldn't state it here, on these forums for our consideration.

    I do my part by voting on UserVoice and now I'll contact the Verizon Community web site.

    Contribute!
    snowmutt likes this.
    09-24-2014 11:00 PM
  9. OwenDL's Avatar
    Rather disappointing.

    The only reason I'm with Verizon is because I have a family plan, and supposedly Verizon gets better coverage out here in the great plains, but I'm honestly debating if Sprint wouldn't be the better choice. Also I believe Verizon has the most expensive service plans of the major carriers and it doesn't offer an unlimited talk, text and data plan, or at least for family plans.

    I'm quite happy with the Icon but it sounds to me like Verizon is hardly the most customer friendly carrier. Hopefully that'll change somewhere down the line.
    snowmutt likes this.
    09-24-2014 11:21 PM
  10. TechFreak1's Avatar
    I would always take what the tech support for carrier say with a massive bucket of salt as 90% of the time they do not know what they are talking about. This was more evident then ever recently when I was dealing with:
    • EE - my dad's 620 got his incoming calls blocked again.
    • O2 - my phone now sits most of the time with little to zero reception despite being on a 4g, my contract price went up from 20 to 26 and to add pour more salt onto the wound they removed my loyalty discount (which was supposed to be indefinite as I have been a long time O2 customer with various contracts & countless referrals).
    • Vodafone - my mate who I convinced to get a unlocked 1520 moved to Vodafone recently and has been having issues with them since.


    They all were reading from android manuals! even the escalated support were no more helpful than a roast chicken. In the end I had to exercise their right to cancel under the goods & services act / distance selling regulations to get any where. My O2 plan ends next month and I am moving from O2 to Three as I personally haven't had any bad experience with them.
    snowmutt likes this.
    09-25-2014 01:32 AM
  11. MikeX74's Avatar
    Verizon's favoritism wasn't bought by Apple or Google in the way you seem to believe, but by the fact that the iPhone and high-end Android phones have earned them billions of dollars and millions of customers. WP is unproven in terms of generating appreciable numbers in users or revenue for them, so which phones/OS's would YOU support more?
    Bodeanicus and snowmutt like this.
    09-25-2014 07:22 AM
  12. radmanvr's Avatar
    Daniel, what are your thoughts on the "keeping WP8.1 exclusive to HTC for just a little while longer" line being touted in this thread?
    Daniel hears you, Daniel doesn't care.
    09-25-2014 08:14 AM
  13. Indistinguishable's Avatar
    Daniel hears you, Daniel doesn't care.
    Why are you speaking for someone else?

    Daniel most likely does care if Verizon releases this update in a timely manner. He's the EiC of the biggest WP8 community in the world. He wants Windows Phone market share to expand, and receiving timely updates from the largest US carrier is part of market share expansion.

    And we have on pretty good word that the reason that Verizon Lumias do not yet have WP8.1/Cyan is because of the exclusivity deal with HTC on the HTC One M8 for Windows.
    aximtreo likes this.
    09-25-2014 08:48 AM
  14. radmanvr's Avatar
    Why are you speaking for someone else?

    Daniel most likely does care if Verizon releases this update in a timely manner. He's the EiC of the biggest WP8 community in the world. He wants Windows Phone market share to expand, and receiving timely updates from the largest US carrier is part of market share expansion.

    And we have on pretty good word that the reason that Verizon Lumias do not yet have WP8.1/Cyan is because of the exclusivity deal with HTC on the HTC One M8 for Windows.
    typesofpeoplewhousefacebook_zps7b97c320.jpg
    I know it says facebook but it applies to forums too
    add the meme guy to this, I hope this answer your question

    gbbix7k.png
    aximtreo and DavidinCT like this.
    09-25-2014 09:18 AM
  15. Indistinguishable's Avatar
    Click image for larger version. 

Name:	Typesofpeoplewhousefacebook_zps7b97c320.jpg 
Views:	22 
Size:	99.5 KB 
ID:	82345
    I know it says facebook but it applies to forums too
    add the meme guy to this, I hope this answer your question

    Click image for larger version. 

Name:	gBBIX7k.png 
Views:	123 
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ID:	82343
    I'm not going to waste my time reading that silly poorly pixelated wall of text.

    And, as much as I appreciate the Simpsons, that's completely irrelevant.
    aximtreo likes this.
    09-25-2014 09:32 AM
  16. bmlcpa's Avatar
    I think 8.1 will be released by the end of October...just a hunch. This is not a big deal for me, as I want to see what "Windows 9" does for my phone. It has to be 1)Free upgrade, and 2)really fit the "one operating system" mantra as much as possible. I want my apps/games/everything to work together on my phone and my pc. If not, goodbye WP, hello iPhone.
    09-25-2014 09:53 AM
  17. RumoredNow's Avatar
    I think 8.1 will be released by the end of October...just a hunch. This is not a big deal for me, as I want to see what "Windows 9" does for my phone. It has to be 1)Free upgrade, and 2)really fit the "one operating system" mantra as much as possible. I want my apps/games/everything to work together on my phone and my pc. If not, goodbye WP, hello iPhone.
    Investing in an all Apple device portfolio just seems way overpriced to me. I've never looked at Apple products and thought, "Wow... I can justify that price tag."

    I understand a lot of other people do though...
    aximtreo and snowmutt like this.
    09-25-2014 10:04 AM
  18. bmlcpa's Avatar
    Just wondering what you will say if we have to pay for an upgrade to the next WP OS, or if even worse, WP users are told (AGAIN) their current phone cannot support the next OS. Talk about expensive! My wife's iPhone 4s (which she got for $99 a couple of years ago) still works....with every OS upgrade that has come along. And I'm not even going to touch all the apps that I would have to pay for on my WP that she gets for free...is my WP really less expensive?
    09-25-2014 10:11 AM
  19. Daniel Rubino's Avatar
    Or just busy and can't hang in forums for hours ;) I have a site to run, staff to manage, lol
    09-25-2014 11:16 AM
  20. Daniel Rubino's Avatar
    Daniel, what are your thoughts on the "keeping WP8.1 exclusive to HTC for just a little while longer" line being touted in this thread?

    I hear this every time a new OS update is on the horizon. Remember everyone complaining about AT&T being slow? Would wait for new phones, etc? I kept saying since Update 3, they have been actually very fast.

    Considering Verizon is barely pushing the One for Windows, let alone 8.1.1, I don't find much merit in this line of thinking. I was at HTC's US HQ a few months back, spoke with them, etc. They're a surprisingly small company with fewer resources than you think. Even budgets for marketing, which they get beat on by Samsung, is a very tough thing for them, as they have to spend wisely.

    I just think they have a small team working on WP and updates, and it is not a priority for them. Remember, they sold those devices (8x, 8s) nearly two years ago. Many people are up for new contracts, so yeah, perhaps they want them to look at the One instead. Verizon does not market the One any more (or less) than the Icon, and much more than the ATIV SE.

    In the end, it's just money, market share and doing business. Same with Samsung, who tell me that they are just keeping their foot in the door with Windows Phone.
    09-25-2014 11:21 AM
  21. awilliams1701's Avatar
    Yeah except the Icon isn't up for a new contract. Its what 6 months old? The 928 is a year and a half?
    09-25-2014 12:40 PM
  22. radmanvr's Avatar
    This November I can swap my Icon for an upgrade but there isnt anything to get.
    snowmutt and Kevin Rush like this.
    09-25-2014 12:52 PM
  23. jasqid's Avatar
    I hear this every time a new OS update is on the horizon. Remember everyone complaining about AT&T being slow? Would wait for new phones, etc? I kept saying since Update 3, they have been actually very fast.

    Considering Verizon is barely pushing the One for Windows, let alone 8.1.1, I don't find much merit in this line of thinking. I was at HTC's US HQ a few months back, spoke with them, etc. They're a surprisingly small company with fewer resources than you think. Even budgets for marketing, which they get beat on by Samsung, is a very tough thing for them, as they have to spend wisely.

    I just think they have a small team working on WP and updates, and it is not a priority for them. Remember, they sold those devices (8x, 8s) nearly two years ago. Many people are up for new contracts, so yeah, perhaps they want them to look at the One instead. Verizon does not market the One any more (or less) than the Icon, and much more than the ATIV SE.

    In the end, it's just money, market share and doing business. Same with Samsung, who tell me that they are just keeping their foot in the door with Windows Phone.
    This kind of falls inline with the other thread going on about the exclusivity and promotion (or lack thereof) in these devices. Daniel, you probably get a lot of access to these guys, more than we would ever see, to call them out on that stuff. I'd love to ask a VZW marketing VP "How is it you get the m8 for Windows as an exclusive but there is relatively NO SUPPORT or promotion in your stores?"

    I mean, they can spout out market share is the reason they don't... but in my view, they shoot themselves in the foot and create this problem. Those WP enthusiasts and users that specifically go to a store to get a device are swayed away by their own employees. Yeah, those been here long enough know these stories. It rubs my nub and annoys the h*ll outta me though. Which is why I will only get what I want from online stores anymore. Besides, the web deals are usually better anyway.
    09-25-2014 01:12 PM
  24. jasqid's Avatar
    This November I can swap my Icon for an upgrade but there isnt anything to get.
    I've been eligible for 14 days now to get an upgrade. I think I will hold out till Q1 or Q2 for these Windows 9 devices. If they release the 830 in the next 30-60 days I see that as an actual downgrade (if you have an Icon or m8)
    snowmutt likes this.
    09-25-2014 01:15 PM
  25. awilliams1701's Avatar
    I want a 1525/1530 whatever number they assign to it the upgrade to the 1520. I will jump carriers if I have to and if they don't push the update soon, I'll jump anyway and settle for a 1520.
    09-25-2014 01:25 PM
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