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09-28-2014 08:58 AM
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  1. Maldias's Avatar
    I just got off the phone with Verizon Tech Support. The 'Tech' told me that Verizon would not be updating phones to 8.1 and that it did exist for phones. Though Verizon has had the software in 'Testing' since mid July. They were oblivious to features like Cortana and that their stores even had 8.1 phones for sale. Verizon has made it obvious they are trying to rally against Microsoft products. The store I purchased my WP (Nokia Icon) from did not even have it on display, nor did 99% of the employees know of its existence.
    During my wait on hold between all 6 'Techs', I heard commercials for the new iPhone 6 over 8 dozen times. The iPhone 6 did not have one spec finalized until its announced release, yet Verizon had zero days of testing put into the NEW iOS or the phone itself. The Nokia Icon was held up in release for well over 8 months by Verizon 'Testing'. Verizon's favoritism is definitely paid for by Apple and Google, but there is no reason they should shun those of us whom choose other operating systems like WP and deny us upgrades. Class Action Lawsuit anyone?
    09-24-2014 11:08 AM
  2. jacob103's Avatar
    I'll join you!
    09-24-2014 11:12 AM
  3. dby2011's Avatar
    Then sue Microsoft too-it says the Icon is Windows 8.1 ready on the Microsoft store website.
    09-24-2014 11:15 AM
  4. Maldias's Avatar
    That's the point. It's available for purchase on new devices, but Verizon is not updating the devices it sold claiming they would the update. Thanks for the reply!
    09-24-2014 11:20 AM
  5. dby2011's Avatar
    That's the point. It's available for purchase on new devices, but Verizon is not updating the devices it sold claiming they would the update. Thanks for the reply!
    No it isn't. You cannot get a Verizon Icon with 8.1. I think that the rumor that HTC forced Verizon to delay the update may be true in my opinion. It stinks and I am also a bit peeved at Verizon too but I really do think it will be out soon.
    09-24-2014 11:24 AM
  6. Maldias's Avatar
    They won't release it until Windows 9 is out, at which point 8.1 will be obsolete.

    ... and we won't be getting that update for Windows 9 free.
    Last edited by Guytronic; 09-24-2014 at 12:03 PM.
    09-24-2014 11:26 AM
  7. metalchick719's Avatar
    Wow... And people complain about T-Mobile. At least they've said that the 925 and 521 WILL be getting 8.1 later this year.
    Guytronic, Kevin Rush and Muessig like this.
    09-24-2014 11:56 AM
  8. RumoredNow's Avatar
    It's my understanding that Verizon is the most controlling carrier in America (perhaps the world?) when it comes to device selection to run on their network. I've never used Vzw... Their coverage and data speed may (?) be superior in all ways... I just have heard such horror stories about how controlling they are to OEMs and OS providers, how they have to be in the driver's seat at all stages, the limiting of options once you are on board as a subscriber... I've never considered them to be a viable option really.

    The surest and quickest way to impact them is simply move off their service. Encourage others at all times to do so as well. A class action suit sounds well and good, but I'm sure they have some iron-clad defense built into their TOS.

    Good luck.

    BTW: I love the freedom of GSM and Factory Unlocked options. There are plenty of them out there and CDMA is an American deal that most of the rest of the world will not put up with - and for good reason.
    09-24-2014 01:18 PM
  9. awilliams1701's Avatar
    At this point the only reason I'm hesitant to switch to AT&T is that I'm concerned about the age of the 1520. I know the second I buy one they will anounce either the 1525 or the 1530 with the snap 801 and a qHD display. I don't care about qHD, but the snap 801 might be nice. They have until Oct 1, then I'm buying a 1520 and jumping ship. Screw verizon.

    And yes I know to buy the unlocked version with QI and 32GB because the AT&T version is 16GB and external PMA.
    RumoredNow and Kevin Rush like this.
    09-24-2014 01:22 PM
  10. theefman's Avatar
    Switch carriers. Buy new WP device with 8.1 on board or via update. Enjoy the WP goodness. Life is good. Sorted.
    09-24-2014 01:44 PM
  11. j-bone6_7's Avatar
    I just got off the phone with Verizon Tech Support. The 'Tech' told me that Verizon would not be updating phones to 8.1 and that it did exist for phones. Though Verizon has had the software in 'Testing' since mid July. They were oblivious to features like Cortana and that their stores even had 8.1 phones for sale. Verizon has made it obvious they are trying to rally against Microsoft products. The store I purchased my WP (Nokia Icon) from did not even have it on display, nor did 99% of the employees know of its existence.
    During my wait on hold between all 6 'Techs', I heard commercials for the new iPhone 6 over 8 dozen times. The iPhone 6 did not have one spec finalized until its announced release, yet Verizon had zero days of testing put into the NEW iOS or the phone itself. The Nokia Icon was held up in release for well over 8 months by Verizon 'Testing'. Verizon's favoritism is definitely paid for by Apple and Google, but there is no reason they should shun those of us whom choose other operating systems like WP and deny us upgrades. Class Action Lawsuit anyone?
    I'm sorry, but none of this makes sense. You say you heard the iPhone 6 commercial over 8 dozen times. I was on hold today with verizon and happened to hear that commercial. Its around 15-20 seconds. Split by over 60-90 seconds of other commercials. This means you were on hold for over 2 hours. Hmm... that seems a little iffy to me.

    Also... on the testing of the iPhone. We all know that Apple tests with carriers prior to any launch of product so that they can launch on all carriers at the same time. Its been documented that the hold on the Icon was due (in part) to Verizon, but also to Microsoft because of the buyout deal. (Lumia 929 for Verizon to be called ‘Icon’ and delayed to Q1 2014). Not Verizon's problem.

    Now mind you, I'm not defending Verizon, but I'm just saying that your arguement and statements seem a little bogus. Yes, we'd all like WP to get a bit more coverage, and we'd all like updates instantaneously (Thats why most of us are enrolled in DP program) But, Cyan was only released to carriers on the 15th of July. Thats only 2 months. Apple announced iOS 8 on June 2nd, and rolled it out September 17th. That's 3.5 months, just about. Hmm... I'd bet most of that was carrier testing. Just saying.... Wait till late October... then lets see what is happening.

    So... I'm calling bogus on this "report".
    aximtreo, radmanvr and Tjarren like this.
    09-24-2014 02:22 PM
  12. awilliams1701's Avatar
    I can tell you from past experience when I had verizon prepaid as my only ISP, I heard get the amazing iPad with the new retina display MANY times. It was the first commercial I heard and it alternated with exactly 1 other commercial. I had to call them almost every month because their pay online system was constantly failing. I asked them once why I had to wait till I ran out of data to pay for more. They said they were aware of it, but didn't know why they didn't permit it. Also I was on the phone with them for a minimum of 30 minutes sometimes going to an hour each and every single time.

    So yeah I can believe the iphone 6 commercial claims.
    09-24-2014 02:33 PM
  13. jtbarton's Avatar
    Lol this is what I don't get and maybe someone can enlighten/correct me with these practices. Microsoft seems to be kissing Verizon's *** by showering them with all the greatest phones: Icon/930, ATIV SE, HTC One W8, and what not, and they don't even support them. Carrier exclusivity is an obsolete practice and only hurts market share. Goddamn what I wouldn't give for the Icon on ATT, but no, I have to buy a 930 international for 500 bucks and live without LTE? I love windows phone but carrier exclusivity/non-support is gonna drive me away if this keeps up.
    09-24-2014 02:42 PM
  14. tajones65's Avatar
    I will be switching back to AT&T. I have a Lumia 1020 that I can get re-activated. Seems like they support Windows Phone Platform superior to Verizon. Look forward to Cyan & Win Phone 8.1 Update on the 1020.
    snowmutt and Kevin Rush like this.
    09-24-2014 02:44 PM
  15. primortal's Avatar
    I'll take this with a grain of salt, because I bet if you call and talk to another tech he'll tell you a different story.

    There was a post on VZW own community that the person talked to a tech and he said that in testing they ran into some problems and had to wait for a fix from MS/Nokia/Qualcomm.

    So it boils down no one at first/second level support knows anything about when/if older devices will get Windows Phone 8.1 +Cyan.

    Now this doesn't explain why HTC said in a tweet that the 8X update was coming in October if the tech said no phones were getting the update.
    snowmutt and Tjarren like this.
    09-24-2014 02:45 PM
  16. MikeSo's Avatar
    "Techs" know nothing. You might as well have asked your mailman.

    Cyan was only released to carriers on the 15th of July. Thats only 2 months. Apple announced iOS 8 on June 2nd, and rolled it out September 17th. That's 3.5 months, just about. Hmm... I'd bet most of that was carrier testing. Just saying.... Wait till late October... then lets see what is happening.
    Windows Phone 8.1 was announced in mid April, started rolling out late June. That's a little over 5 months since it was announced now and 3 months since other carriers started rolling it out.

    Apple had 3.5 months ( if yyou're correct about that) between announcement and rollout, which is faster than 5 months. But more importantly it is a unified rollout on all carriers and to all phones, on the same day, and the carriers ANNOUNCE that date. That makes a big difference. If Verizon would just say SOMETHING about when or even IF they'll release 8.1 that would go a long way towards easing people's minds.
    Last edited by Guytronic; 09-24-2014 at 03:18 PM.
    Kavu2, Kevin Rush and Tjarren like this.
    09-24-2014 02:48 PM
  17. Kavu2's Avatar
    "Techs" know nothing. You might as well have asked your mailman.
    [snark]
    So when my mailman swung by....I asked him(her), "when would the Verizon wp 8.1 update for the HTC8x be released?"
    And they would neither confirm nor deny it's existence or potential timeframe. So there you have it, from Verizon's mouth to your mailman's ears. <rimshot> It would seem that 'More Of Everything' is really just more of nothing.
    [/snark]
    09-24-2014 03:13 PM
  18. Maldias's Avatar
    Apple released 8.0.1 without any hold up from Verizon... yes, it was plagued with little problems like complete loss of cell service and bricking most of the devices it was installed on, but why can I not get this same 'chance' for installing Cyan/WP 8.1 on my device Apple users get?
    MikeSo, HoosierDaddy and Tjarren like this.
    09-24-2014 03:22 PM
  19. primortal's Avatar
    Apple released 8.0.1 without any hold up from Verizon... yes, it was plagued with little problems like complete loss of cell service and bricking most of the devices it was installed on, but why can I not get this same 'chance' for installing Cyan/WP 8.1 on my device Apple users get?
    Sadly because at the moment the iPhone brings in more revenue then any Windows Phone device.
    snowmutt likes this.
    09-24-2014 03:33 PM
  20. SpaceyO's Avatar
    Sadly because at the moment the iPhone brings in more revenue then all Windows Phone devices combined.
    Fixed that for you.
    MikeSo, Reebs Reebs and Bodeanicus like this.
    09-24-2014 03:36 PM
  21. Maldias's Avatar
    I'm sorry, but none of this makes sense. You say you heard the iPhone 6 commercial over 8 dozen times. I was on hold today with verizon and happened to hear that commercial. Its around 15-20 seconds. Split by over 60-90 seconds of other commercials. This means you were on hold for over 2 hours. Hmm... that seems a little iffy to me.

    So... I'm calling bogus on this "report".
    The fact I never state a time spent on the phone with customer service and that also my topic is not the iPhone commercial does not devalue my statement that Verizon employees told me that WP 8.1 updates would not occur.

    Read the topic.
    M L likes this.
    09-24-2014 03:41 PM
  22. jlzimmerman's Avatar
    Take it to Verizon and MS (only for leverage purposes, if they have any....) on Twitter, email, and Facebook. ******** about it here does nothing.
    09-24-2014 04:09 PM
  23. Maldias's Avatar
    Take it to Verizon and MS (only for leverage purposes, if they have any....) on Twitter, email, and Facebook. ******** about it here does nothing.
    Both have been notified, Verizon by my anger at their lack of support/update for WP (and I did spend almost 2 hours on the phone with their customer service this morning, mostly on hold, but on the phone). Bringing it here can do a lot. It bring this topic to the end user whom is getting screwed. These forums are most likely frequented by both Verizon and MS to see what is being said of them. It's when the end user lays down and dies that these companies are allowed to leave their promises unfulfilled. Microsoft announced it would update the phones from WP8 to 8.1. Verizon has refused to allow this.

    The post here is to get more people to complain to both. It's a forum for WP users not just internet trolls.
    Kevin Rush likes this.
    09-24-2014 04:19 PM
  24. Reebs Reebs's Avatar
    I was under the impression that Verizon is on the good side when it comes to WP since they keep getting the best WP collection. I was considering them as an alternative to T-Mobile. That assumption led me to assume that they would then treat their customers right and push 8.1 to them. I guess AT&T is the only carrier doing right WP, somewhat.

    One solution is that MS develops a Firmware DP... But that won't solve it for the majority of people that don't want to deal with DP...

    It's too bad that some people out there paid $500 for a WP phone and are still stuck on 8.0. It hurts them and Windows Phone.
    09-24-2014 04:37 PM
  25. snowmutt's Avatar
    At this point, Verizon Nokia users (and the few ATIV SE owners out there) could really make a difference by emailing and/or contacting customer support. And doing it often. WP users are a small user base at this point, and showing Big Red this user base is active will do 2 things:

    1) Show WP users want updates, something Verizon is bad about regardless of OS.
    2) Show WP users like their devices, hopefully resulting in more WP options in the future like what is there now. (And let's face it: Hardware wise, Verizon has easily the best options for WP right now.)

    I see no downside to this. Communication is the only way to get across to these companies we do decide how we use our checkbooks based on how they treat us as users.

    Heck, I might start a chat with a Verizon rep and inform them I am interested in moving from the Evil Empire (AT&T), but only if I get WP 8.1 on a Nokia and see what they say.
    09-24-2014 04:37 PM
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