1. Chris Salter's Avatar
    Been trying to restore my 920 for the last 4 hours but the Software Recovery tool doesn't seem to be able to complete the download

    Its falling over with a network error intermittently and sometimes doesn't resume at all.

    I just keep getting "A network problem has occurred"

    Is anyone else seeing this, is there anything i can do or is this simply a capacity problem at nokia's end?

    However, if i delete the partially downloaded files, the download happily restarts, but then just falls over at another random point.

    NB. This is not a network issue on my pc! i'm running a ping at the same time and losing nothing
    10-14-2014 05:37 PM
  2. N_LaRUE's Avatar
    Have you tried uninstalling the software and re-installing it?

    It's possible the servers are doing a maintenance cycle at some point. The download is fairly large about 4GB.
    10-15-2014 11:01 AM
  3. mjperry51's Avatar
    Try changing the Download Folder in Settings. . .
    10-15-2014 12:28 PM
  4. yash dabhi1's Avatar
    i have same problem in 1520 red....i tried to changed the path but it is not working...at all i m trying,since 3 days....and it show in my screenshot....plz help as fast as u can my phone dosent hav any os inside.... i m stuck my firewall is disable still same msg..capture.png.
    Last edited by yash dabhi1; 08-28-2015 at 01:29 AM.
    08-28-2015 01:09 AM

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