11-28-2014 12:31 AM
36 12
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  1. welsbloke's Avatar
    I was recently reading a review from Which? consumer magazine in the UK which prides itself on independence. Now it heavily recommends just about anything Apple which in itself is not surprising although in my opinion short sighted however a different topic. In this latest round they provided some testing results for the latest phones including the iPhone 6 and the 930. The iOS devices all scored top marks for usability which I always find odd because I find WP so easy and intuitive but then I have been using Windows Phone devices since before the iPhone was born.

    So my question is to those who regularly use both devices, is the iOS really that more user friendly than WP8.1?
    10-26-2014 09:33 AM
  2. OwenDL's Avatar
    I strongly beg to differ. I honestly have never had an experience with 8.1 that could ever be considered 'user unfriendly'. It sounds to me like there's some bias going on there because I know for a fact that iOS 8 doesn't trump 8.1 in every single usability category.
    Al4video, xandros9 and windows94 like this.
    10-26-2014 10:23 AM
  3. windows94's Avatar
    Pfff yeah right. Every os has its learning curve but come on. The only thing that's not user friendly on 8.1 is the absolutely deadly settings menu
    OwenDL, xandros9, gerzhwin and 2 others like this.
    10-26-2014 10:44 AM
  4. RickyZhang's Avatar
    That's right, that setting menu always make me can not understand why Microsoft designed like that and even did not do some improve on it in WP8.1...
    10-26-2014 12:45 PM
  5. SvenJ's Avatar
    Ever dug through iOS settings? I don't find them particularly friendly. One big difference is most WP settings are accessible within the app. iOS all the app settings tend to be in the general phone settings app. I wouldn't mind WP settings being alphabetized, but they tend to be just overall system settings, all in one place.
    windows94 and Colorado_User like this.
    10-26-2014 01:02 PM
  6. Bobvfr's Avatar
    I have to declare a disliking of Which, and although they claim independence they still have to sell their own product and if that means it's easier to sell by going with the flow they will.


    Bob
    10-26-2014 01:07 PM
  7. SvenJ's Avatar
    I have always found terms like user friendly and intuitive, very interesting. If you stuck a smartphone, WP, iOS or Android, in front of someone who had never seen one before, what would happen. Even that is dependent on prior understanding. If they had seen a phone before and had an idea what that was for probably they could muddle through making a call. Without some concept of what the device could do, how would you discover how to do it. Discoverable. Now that's a more interesting concept. There is even more than one aspect of that. There are those things you expect something to do, but need to figure out how. There are those things that you don't even know it can do, and should run across somehow. When you get right down to all three OSs, are basically the same. You click an icon that launches a function/task you want to do, then tap a button at the bottom to get back to the list of app icons. Outside of that basic functionality are the differences, and those things that are difficult in one, if you are used to the other. Given you feel the need to close an app, how the heck do you discover how to do that in the three OSs? How about deleting/uninstalling an app? Switching between running apps? Is any one easier once you know how? Are the others less 'intuitive', if you have been using one for a year? I might say that iOS may be easier as an out of box experience for many because it has so many fewer options. You have screens of icons, that's it. You don't have all the Widget options of Android and the Live Tiles of WP to configure. You get a new app on iOS, it's on the screen, simple as that. In my mind, that gets old fast. I want my device to do more, and it can. Actually all of them can, but all of them may need some guidance as to how.
    10-26-2014 01:23 PM
  8. Laura Knotek's Avatar
    I have always found terms like user friendly and intuitive, very interesting. If you stuck a smartphone, WP, iOS or Android, in front of someone who had never seen one before, what would happen. Even that is dependent on prior understanding. If they had seen a phone before and had an idea what that was for probably they could muddle through making a call. Without some concept of what the device could do, how would you discover how to do it. Discoverable. Now that's a more interesting concept. There is even more than one aspect of that. There are those things you expect something to do, but need to figure out how. There are those things that you don't even know it can do, and should run across somehow. When you get right down to all three OSs, are basically the same. You click an icon that launches a function/task you want to do, then tap a button at the bottom to get back to the list of app icons. Outside of that basic functionality are the differences, and those things that are difficult in one, if you are used to the other. Given you feel the need to close an app, how the heck do you discover how to do that in the three OSs? How about deleting/uninstalling an app? Switching between running apps? Is any one easier once you know how? Are the others less 'intuitive', if you have been using one for a year? I might say that iOS may be easier as an out of box experience for many because it has so many fewer options. You have screens of icons, that's it. You don't have all the Widget options of Android and the Live Tiles of WP to configure. You get a new app on iOS, it's on the screen, simple as that. In my mind, that gets old fast. I want my device to do more, and it can. Actually all of them can, but all of them may need some guidance as to how.
    I like your comment about "discoverable". I think that's very true. I've never owned iPhones or Androids, but I'm able to pick them up in carrier stores and use various apps/features. For example, I've posted on the forums using iPhones and Samsung Galaxy's.

    Not being "discoverable" was the trouble with the BlackBerry Z10. From what I've heard, when a person turns the Z10 on for the first time, there are screens that explain the gestures. However, the one in the T-Mobile store that I tried was already set up. I couldn't figure out the gestures and spent 15 minutes just trying to figure out how to use the browser. After fumbling/stumbling swiping in various directions, I just gave up and put it down, never to touch another BB10 device again. BlackBerry lost me permanently, due to the lack of "discoverability", and I was a former legacy BBOS user.
    a5cent, prasath1234 and xandros9 like this.
    10-26-2014 01:36 PM
  9. welsbloke's Avatar
    Thank you for your comments so far which are in line with my own pretty much. However as I am a stick in the mud WP user I would find things easy. To be fair to Which? it is not the only publication that declares the iOS to be supremely easy to use which makes me think

    A. It is easy to use and I just don't know any better or
    B. Like me with WP they are die hard stick in the mud iOS users either through iPods, iPhone or iPads.

    My only real contact with iOS has been figuring out settings predominantly around email and that experience definitely could not be said to be intuitive.
    10-26-2014 01:57 PM
  10. FinancialP's Avatar
    I'll just say it depends on the user.
    10-26-2014 02:08 PM
  11. Waylon Payne's Avatar
    Microsoft just needs to fix the settings menu, its way more confusing than the one on IOS. It's like they just randomly took the settings out of a bag and placed them in the order they came out. Why are there so many screen related settings in the WP menu that are not under one display setting menu? It makes no sense...
    10-26-2014 02:10 PM
  12. theefman's Avatar
    Now it heavily recommends just about anything Apple....

    That pretty much sums up the reason for their conclusion.
    a5cent likes this.
    10-26-2014 04:25 PM
  13. realwarder's Avatar
    Microsoft just needs to fix the settings menu, its way more confusing than the one on IOS. It's like they just randomly took the settings out of a bag and placed them in the order they came out. Why are there so many screen related settings in the WP menu that are not under one display setting menu? It makes no sense...
    Remember that some screen settings are the OS level, and others are the hardware manufacturer. Not all screens can have every option possible. And by splitting them different manufacturers can upgrade their settings without an entire OS update.

    But yeah, they are very muddled and settings needs a rework!
    10-27-2014 01:16 PM
  14. Aniruddh Sharma's Avatar
    In one line....WP is just Different than anything else in the market!
    10-27-2014 01:25 PM
  15. colinkiama's Avatar
    iOS is more user friendly than windows phone. iOS is too simple. iOS is full of static icon shortcuts. WP is full of tiles of different sizes that shows useful information, that are alive. iOS is definitely more user friendly.
    10-27-2014 02:06 PM
  16. sugarbowl06's Avatar
    The one thing I have found on windows phone that is not obvious, is when you need to push on something and hold down for a menu to pop up.
    colinkiama and a5cent like this.
    10-27-2014 02:42 PM
  17. chezm's Avatar
    familiarity should not be deemed 'user friendly'. Meaning iOS can only be 'more user friendly' mainly because its a more well known design since its been around longer.
    a5cent and welsbloke like this.
    10-27-2014 02:44 PM
  18. Asskickulater's Avatar
    Microsoft just needs to fix the settings menu, its way more confusing than the one on IOS. It's like they just randomly took the settings out of a bag and placed them in the order they came out. Why are there so many screen related settings in the WP menu that are not under one display setting menu? It makes no sense...
    Well, originally the settings menu was set more by "frequency" they put the more frequently used settings towards the top (when you don't actually have a large settings list, it would be genuninely easier and faster to find what you want most of the time this way), and the less so on the bottom.. it worked for wp7, but the settings menu has increased in size dramatically with not just system settings, but with all the OEM settings that can be added too.
    welsbloke and a5cent like this.
    10-27-2014 03:03 PM
  19. portalfocus's Avatar
    Exactly my thoughs about this.
    10-27-2014 03:28 PM
  20. David Crockett3's Avatar
    Think about it this way, this company, who gave the review, more than likely has stock in Apple, so it would be in their best interest to help Apple sell as many products as they can. Doing that doesnt just help Apple, it also helps their stock value. This is a very simple game I played when I was 9, with my friends and our Z-Bots.
    10-27-2014 09:33 PM
  21. portalfocus's Avatar
    Think about it this way, this company, who gave the review, more than likely has stock in Apple, so it would be in their best interest to help Apple sell as many products as they can. Doing that doesnt just help Apple, it also helps their stock value. This is a very simple game I played when I was 9, with my friends and our Z-Bots.
    Help your 'Friends' help you
    10-27-2014 09:36 PM
  22. welsbloke's Avatar
    I suppose the settings menu is cumbersome and if I think that then a new entrant would find it more confusing. Interesting point raised about WP7 sorting by frequency if that was brought back to WP8.1 that actually resolve my issues with its cumbersomeness as I typically go to the same 2 or 3 settings in the menu regularly. This would not help new starters on the path to maybe a few thought out submenus would do the trick. Not sure if pressing to hold is part of the user friendly issue of WP8.1 or if these types of touch based changes are not already common place in the touch phone world however I see plenty of messed up home screens which they have accidently destroyed and can only assume they do not know how to fix themselves.

    I still do not see anybody suggesting real reasons why iOS is better rather pointing out some annoyances of 8.1, I am sure if I was an iOS user I could find a similar list.
    10-28-2014 08:24 AM
  23. kg4icg's Avatar
    Someone show me a settings menu on any phone that is alphabetized, and I'll show you a company that is highly anal retentive.
    portalfocus likes this.
    10-28-2014 08:41 AM
  24. Colorado_User's Avatar
    IOS now does have widgets in the Notification menu (scroll down from top but make sure to fully scroll down or you get the search - and don't scroll up from bottom because that's settings). Then there is the IOS all encompassing button - is it a back button? Is it for Siri? Is it to show what apps are open? Is it to take you to the home screen? Any time you have one button that has so many different functions, it stops being in intuitive because its not easily repeated (did I double tap, hold down, tap once, etc.). The Settings in WP 8.1 should be alphabetized though are probably organized by most popular. Other than that, the settings are a whole lot easier to use.
    welsbloke likes this.
    10-28-2014 08:54 AM
  25. Chris_Kez's Avatar
    If they want to make settings user friendly, make them searchable; provide an index; provide a "more info" option by long-pressing on the term; have a web version specific to your device/OS/firmware combination that you can explore through a browser on your desktop. "Settings as a service" ;)
    10-28-2014 08:55 AM
36 12

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