1. rose58's Avatar
    My optonline Email account wont sync
    01-24-2015 11:25 AM
  2. ven07's Avatar
    Are you just now setting up the phone? did you reset the phone? or did this occur out of the blue?
    01-24-2015 01:36 PM
  3. rose58's Avatar
    Had phone (HTC 8X) since Nov. 2013 no trouble till now . This occurred suddenly since Thursday.
    01-24-2015 01:40 PM
  4. ven07's Avatar
    Did you try removing the account and then adding it again? Another trick would be to check if text messaging backup is on and turn it off (Not sure if this applies to you, but give it a shot) :)
    01-24-2015 01:43 PM
  5. rose58's Avatar
    Tried turning messaging backup on and off,and emptying all folders and syncing after each deletion.
    ven07 likes this.
    01-24-2015 01:51 PM
  6. ven07's Avatar
    Hmm did you try the handy old soft reset option? xd
    01-24-2015 01:54 PM
  7. rose58's Avatar
    Yes many times.
    01-24-2015 02:07 PM
  8. ven07's Avatar
    Hmm I can't really recommend anything else, but forwarding the mail to another email for now. This would allow you to get the mail on the phone.

    Edit: after a quick search this popped up Why won't my email work in Windows 8's Mail app? | Digital Trends
    Harrie-S likes this.
    01-24-2015 02:21 PM
  9. rose58's Avatar
    Thank you for your help. I will contact my ISP provider to see if the error is on their end , if not I will go to the Microsoft Store for help.
    ven07 and Harrie-S like this.
    01-24-2015 02:36 PM
  10. Harrie-S's Avatar
    Tried turning messaging backup on and off,and emptying all folders and syncing after each deletion.
    Just to double check.
    Did you also delete the account SETTINGS > EMAIL+ACCOUNTS > tap the account and than delete it.
    And add it again.
    ven07 likes this.
    01-24-2015 02:37 PM

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