1. Josh Riley's Avatar
    Hello,

    Last night I turned my Lumia 920 off overnight with around 30% battery. When I woke up this morning, I could not turn it on.

    I then tried to charge it for 3 hours, and still nothing. I have tried resets and everything. Nothing is displayed on the display at all, not an icon. Just a black screen. Please help, I use this phone for important calls.

    Thanks,

    Josh
    01-25-2015 09:54 AM
  2. gMaesterUK's Avatar
    Are you using the original or first-party charger? Sometimes, the third-party variety don't work.

    Try a soft reset, failing that a hard reset (ignore, if you've already tried).
    If your desperate, you could try purchasing & testing a replacement battery.
    Obviously if that fails then there's a hardware fault which will need the phone to go to a MS care point.

    G.
    01-25-2015 12:07 PM
  3. aximtreo's Avatar
    I think that if you use the Nokia charger and leave it charging for 5 or so hours and give it a try, it will work. When the battery is low the system goes to sleep and it won't wake up until the battery has a close to full charge.

    Let us know if this does the trick.
    01-25-2015 12:14 PM
  4. SpaceyO's Avatar
    Last resort - FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA

    Be aware that using the Software Recovery Tool will erase the data from your phone, but if aximtreo's charging suggestion doesn't work, this may.
    01-25-2015 12:20 PM

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