1. Manu Guledgudd's Avatar
    It's almost 5 months, there is no success in taking backup of the phone. It takes around 2 hours and after reaching 98%, fails with server connection error. I wanted to ensure that backup is taken before I try windows 10 which is expected in Feb. Kindly help.
    02-01-2015 01:36 AM
  2. Manu Guledgudd's Avatar
    This is on WP 8.1 with Lumia 920.
    02-01-2015 01:38 AM
  3. Laura Knotek's Avatar
    02-01-2015 01:48 AM
  4. Manu Guledgudd's Avatar
    Thanks Laura. I tried with uninstalling screen saver beta app. It didn't help. Now taking risk by deleting old backup. Hope it works 😊
    02-01-2015 04:30 AM
  5. srikanth reddy4's Avatar
    And also connect your phone to the charger because i read that in windows phone page that our phone waits for wifi and power charge before backup.hope it helps
    02-01-2015 05:25 AM
  6. Kunal Dudwadkar's Avatar
    Have been trying to take a backup since months and failing at every step. Tried everything mentioned in the forums, nothing seems to help. Lock screen, background wallpaper, Old backup deletion, region change, everything. Using 8.1 Cyan on a 720
    02-01-2015 06:39 AM
  7. Gautham Murali's Avatar
    same problem with my lumia 920 too but, nothing worked.
    02-01-2015 06:55 AM
  8. Zourak99's Avatar
    My Backup doesn't even get past 0% and my Whatsapp doens't work because it is "backing up".
    02-01-2015 07:06 AM
  9. Harrie-S's Avatar
    1 Delete all backups in 0nedrive.
    2 Start a back up.
    3 If it fails go to OneDrive and check.
    4 You will see that there is a backup.
    6 Hard reset.
    7 Restore (you will see it restores without a problem)
    8 After restore do a backup it will be 100%.

    Several people already did it like above and no one reported that the restore did not work.
    02-01-2015 07:10 AM
  10. Manu Guledgudd's Avatar
    Hi Harrie, I am tryin with deleting backup. Let me see if it works. I want to do hard reset as last option.
    02-01-2015 07:14 AM
  11. Harrie-S's Avatar
    Hi Harrie, I am tryin with deleting backup. Let me see if it works. I want to do hard reset as last option.
    I totally understand.
    My point was more that if you see a new backup in OneDrive, you will have a backup which you can use if needed.
    Even if you got the message "backup fails"
    02-01-2015 07:52 AM
  12. Manu Guledgudd's Avatar
    I did by deleting backup on OneDrive. And again it failed at 98%. But interesting point is I can see nee backup file on OneDrive with today's date. Can I assume that backup has been taken and there is no issue now?
    02-04-2015 05:42 AM
  13. Harrie-S's Avatar
    I did by deleting backup on OneDrive. And again it failed at 98%. But interesting point is I can see nee backup file on OneDrive with today's date. Can I assume that backup has been taken and there is no issue now?
    Yes, already many people reported that they could do a restore without any problem in a similar situation.
    02-04-2015 05:47 AM

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