1. Stephan Diesler's Avatar
    If you reset your phone or try to initialize a new one, you are not able to sign in your Microsoft account nor create a new one.
    You will just get the message, that the phone is unable to connect.
    So you are unable to get your backup restored.

    The issue is known by Microsoft and they are lokking for a solution, but don't have one, now.

    Seems we can't do anything, but wait and Keep trying.

    Regards,
    Stephan
    hawwie_4 and Likwidz like this.
    03-09-2015 11:36 AM
  2. rubicj's Avatar
    oh, thanks for the info, was getting mad after not being able to log in for some time now
    03-09-2015 11:41 AM
  3. socheatsok78's Avatar
    It is a fk up situation for people who reset their phone today including me xD
    03-09-2015 11:48 AM
  4. chris_gt's Avatar
    It's back up now!
    03-09-2015 12:04 PM
  5. undertake74's Avatar
    It's happening with me, even with correct date and time and stable wireless connection.
    03-09-2015 12:22 PM
  6. undertake74's Avatar
    Did anybody solve this?
    03-09-2015 12:25 PM
  7. Stephan Diesler's Avatar
    Not for me. Still no chance to sign in.
    03-09-2015 12:55 PM
  8. hawwie_4's Avatar
    I can sign in once my phone is set up but not during the initial set up process which is really annoying because I want to restore my backup
    03-09-2015 01:22 PM
  9. Stephan Diesler's Avatar
    I kept on trying and right now my phone is restoring.
    It took me the hole day! So don't give up. Finally you will make it.

    Good Luck to all Resetters and new phone owners!

    Best regards,
    Stephan
    Likwidz likes this.
    03-09-2015 02:35 PM
  10. Ninjacar's Avatar
    My HTC 6990 Windows 8 will not send messages.
    Can't send message
    Last edited by Ninjacar; 03-09-2015 at 03:02 PM.
    03-09-2015 02:45 PM
  11. hawwie_4's Avatar
    I kept on trying and right now my phone is restoring.
    It took me the hole day! So don't give up. Finally you will make it.

    Good Luck to all Resetters and new phone owners!

    Best regards,
    Stephan
    Did you just keep hitting try again or did it finally work?
    03-09-2015 03:21 PM
  12. Stephan Diesler's Avatar
    I tried hitting "try again", but after some attempts the "try again" did not Show up again. So I switched off the phone and after booting it startet at the screen with the Microsoft account an then it succeeded at once.
    hawwie_4 likes this.
    03-09-2015 03:58 PM
  13. Likwidz's Avatar
    Crap...just got a new phone and having this problem. Can't sign in and just hangs with the scrolling balls

    Edit- now cycling over and over through the Can't connect message...grrrrr
    Last edited by Likwidz; 03-09-2015 at 05:34 PM.
    03-09-2015 05:22 PM
  14. rgc6789's Avatar
    I haven't been able to signin all day. I tried a soft reset without success. I tried turning off wi-fi and using 4G without success. I haven't seen much online about this issue other than this post.
    03-09-2015 06:01 PM
  15. Likwidz's Avatar
    I haven't been able to signin all day. I tried a soft reset without success. I tried turning off wi-fi and using 4G without success. I haven't seen much online about this issue other than this post.
    I've tried different settings also...driving me nuts. Guess it's a waiting game =\
    03-09-2015 06:15 PM
  16. rgc6789's Avatar
    I've tried different settings also...driving me nuts. Guess it's a waiting game =\
    I wish MS would at least post something on Twitter or here. It sucks when you have an issue and can't tell if it's just you or a widespread issue. I feel better knowing it's not my phone! My tablets and Yoga are fine - just the phone.
    Likwidz likes this.
    03-09-2015 06:29 PM
  17. Likwidz's Avatar
    I wish MS would at least post something on Twitter or here. It sucks when you have an issue and can't tell if it's just you or a widespread issue. I feel better knowing it's not my phone! My tablets and Yoga are fine - just the phone.
    I got a response on twitter basically linking me to the common support fix https://support.microsoft.com/kb/2784236?wa=wsignin1.0. I responded with non of those options fix the problem and that I'm not the only one having the issue.
    03-09-2015 06:56 PM
  18. Likwidz's Avatar
    03-09-2015 07:10 PM
  19. Likwidz's Avatar
    Mine finally just went through and restoring back up now
    03-09-2015 07:13 PM
  20. rgc6789's Avatar
    I finally got mine up yesterday, but it wasn't anything to do with MS.
    03-11-2015 01:42 PM

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