1. 7055's Avatar
    Hi all, both my lumia 1020 and my htc one m7 aren't recognized by my HP laptop when I plug it in. I want to be able to pull pictures off the phones but I can't if it won't recognize it. It used to work but now it doesn't, however it does charge the phone. I have tried different USB ports. I don't know what's going on. I don't have data so I can't just email the pictures
    03-15-2015 01:31 PM
  2. arjan wolthuis's Avatar
    Hi all, both my lumia 1020 and my htc one m7 aren't recognized by my HP laptop when I plug it in. I want to be able to pull pictures off the phones but I can't if it won't recognize it. It used to work but now it doesn't, however it does charge the phone. I have tried different USB ports. I don't know what's going on. I don't have data so I can't just email the pictures
    If the phone's are locked the PC won't recognize them
    03-15-2015 02:08 PM
  3. 7055's Avatar
    I don't know what you mean by locked, I have gotten pictures off these phones before
    03-15-2015 02:10 PM
  4. arjan wolthuis's Avatar
    Locked= requires password when swiping up in the lock screen to gain access to your phone
    03-15-2015 03:48 PM
  5. 7055's Avatar
    That doesn't seem to be the issue, still not recognizing it. It doesn't show me any option to click on my phone in the folder selection to get pictures in and out
    03-15-2015 05:34 PM
  6. arjan wolthuis's Avatar
    Other option is the connection cable is broken so try a different one
    03-15-2015 06:35 PM
  7. 7055's Avatar
    Other option is the connection cable is broken
    But the phone charges, so its not broken
    03-15-2015 06:36 PM
  8. arjan wolthuis's Avatar
    Try a different one. See of that helps.
    03-15-2015 06:38 PM
  9. arjan wolthuis's Avatar
    http://support2.microsoft.com/kb/2749484. Look here if my Last post didn't help either. Hope this does
    03-15-2015 06:41 PM
  10. fatclue_98's Avatar
    Go to Devices and Printers. Find your phone, right-click and remove device, plug it back in and reload all the drivers.
    03-15-2015 07:09 PM

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