1. shubhamsaini's Avatar
    I don't have access to Microsoft account anymore, and password recovery is not working. I am not able to install any app since I don't have access to the MS account.

    I need to backup my contacts before I factory reset my phone. Any idea how to go about it?
    05-22-2015 06:50 AM
  2. MDK22's Avatar
    Create a NEW Outlook / Live / Hotmail account & add it to your phone.
    The CONTACTS on your phone should sync to this account (else check settings & sync your contacts)

    USE this account to sign in to your phone AFTER hard reset, but you won't have access to your backup.
    05-22-2015 07:38 AM
  3. pankaj981's Avatar
    You didn't mention what phone you have but let's say you do have a phone that supports microSD card then you might be able to backup your contacts using the messages backup app from Microsoft

    http://www.windowsphone.com/s?appid=...7-25eddccbebf2
    05-22-2015 07:48 AM
  4. shubhamsaini's Avatar
    I am on Nokia Lumia 630. It has microsd but contacts+backup app is not there.

    I have added an outlook account. But not able to sync my existing contacts to this account.
    05-22-2015 09:38 AM
  5. pankaj981's Avatar
    That won't happen. You need to download the app first on to your phone, backup contacts then restore from backup to sync contacts to the new account
    Guytronic likes this.
    05-22-2015 11:45 AM
  6. shubhamsaini's Avatar
    But without Microsoft account password I cannot download any app.
    05-22-2015 11:55 AM
  7. hotphil's Avatar
    Write them all down/type them into a new account online. And set the recovery information sections in the new account.
    Guytronic likes this.
    05-22-2015 12:14 PM
  8. pankaj981's Avatar
    But without Microsoft account password I cannot download any app.
    Ahh cra*p! I completely forgot. Do you have a transfer to SIM option in phone settings? I know it's ROM limited so you might or might not have it
    Guytronic likes this.
    05-22-2015 01:23 PM
  9. shubhamsaini's Avatar
    No transfer to sim option.

    If I try to "select" contacts, only a subset of all contacts are available for selection. If I could select them all I would've "shared" them.
    05-22-2015 10:44 PM
  10. hotphil's Avatar
    Could have written them all down twice by now ;-)
    05-23-2015 02:30 AM

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