1. Phrozty's Avatar
    Getting the "Your phone can't connect to the Wi-Fi network" message. This is when I'm trying to connect to my home network which I've been connected to for years. Some info:

    - I have a 1520.
    - I'm sitting 2 ft from the router, so it's not a distance thing.
    - I don't believe there was any update to the phone or the router.
    - It's a dual band router and I get the same message on 2g and 5g lines
    - Other devices around the house have been unaffected (including my wife's 920)
    - I have tried deleting the connection and re-adding it, but it does not work.
    - The only way I can get this to work is by restarting my phone. Then it will work until I go outside the network, and when I come back, I have the same issue all over again (so basically, after I leave the house and come back).
    - This has been going on for a few weeks now.

    The only thing I've noticed that's been different lately is that I've been connecting to more Xfinity networks around the city.

    Anyone else seeing this? Anything I can do?
    noersetiawan likes this.
    05-26-2015 09:21 AM
  2. djeire84's Avatar
    Try hard resetting your phone. Settings.. About.. Reset
    05-26-2015 09:26 AM
  3. tano_mini's Avatar
    Try to delete wifi connection from your device
    05-27-2015 05:10 AM
  4. Phrozty's Avatar
    Hey Tano, that was one of the things I tried in my list :).

    djeire84, I'd really like to figure something out instead of just resetting it every time there's an issue...
    05-28-2015 07:29 AM
  5. djeire84's Avatar
    Hey Tano, that was one of the things I tried in my list :).

    djeire84, I'd really like to figure something out instead of just resetting it every time there's an issue...

    I know its a pain but often then not a reset is the only option. Has there been any change?
    05-28-2015 07:47 AM
  6. djeire84's Avatar
    Have you tried flashing the phone using the windows recovery tool? Link below
    http://go.microsoft.com/fwlink/?LinkID=525569
    05-28-2015 07:48 AM
  7. pankaj981's Avatar
    Umm my father has the same issue with his 925, I'll probably check it when I visit him next month. To me it looks more like an IP address conflict. Can you check your Wi-Fi router's DHCP settings?
    djeire84 and Harrie-S like this.
    05-28-2015 08:10 AM
  8. djeire84's Avatar
    Umm my father has the same issue with his 925, I'll probably check it when I visit him next month. To me it looks more like an IP address conflict. Can you check your Wi-Fi router's DHCP settings?

    Couldn't the OP do a WAN IP renew??
    05-28-2015 09:49 AM
  9. pankaj981's Avatar
    Couldn't the OP do a WAN IP renew??
    Well you really should not have to do it manually if DHCP is enabled
    05-28-2015 02:23 PM
  10. djeire84's Avatar
    Well you really should not have to do it manually if DHCP is enabled

    I have DHCP enabled on mine and I've found a WAN IP renew really helpful. Now I don't do it often maybe 4 times a year.
    05-28-2015 02:25 PM

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