1. Windows Central Question's Avatar
    Hello, I've accepted the notification to download the update (the one dealing with the random rebooting of the device) but now the phone is on constant "nokia" loop on the screen and it won't restart. (it was downloading for about 20 minutes)
    06-19-2015 06:04 AM
  2. broughshane's Avatar
    There is the "Lumia software recovery tool" from the Microsoft site for software trouble with your phone, this will reset your phone back to 8.1, Also you could reboot your phone first. But I don't know if it will work, with your phone or make your worse !! up to if you want to try it. hold all three buttons together of the volume up/down and power for a minute for it to reboot.
    Stamatina Zoulia likes this.
    06-19-2015 06:34 AM
  3. Stamatina Zoulia's Avatar
    Awesome! Forced restart sorted it out.

    Thank you
    broughshane likes this.
    06-19-2015 06:42 AM
  4. charlatan1978's Avatar
    Did you have plenty of battery remaining?
    Try a soft reset (hold power + volume down until phone vibrates).
    06-19-2015 06:47 AM

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