Why am I unable to copy/move photos to my computer?

[S_Prashanth]

I have been observing this strange behavior of my phone from two days.

Here is what had happened.

Two days ago, I took some pictures with my Microsoft Lumia 640 XL and was trying to copy those photos to my laptop running Windows 10. I observed that only one photo out of ten photos were copied. While the copy progress bar was progressing, all of a sudden, my laptop got stuck and there was no response. Even the cursor didn't move. The laptop was fine only when I disconnected the USB port connection of the laptop and the phone. I thought it was due to the reason that I connected my phone to the USB 3.0 port for the first time. This was the first time I connected using USB 3.0 port, usually I connect my phone to USB 2.0 port of my laptop.

Thinking this way, I switched the connection to USB 2.0 port. I faced the same issue.

This time I tried to move the photos instead of copying and ended up with the same results using both USB 3.0 and 2.0 ports.

Today, I tried to copy and move the photos to my Desktop computer, which is also running Windows 10 just like my laptop and I ended up with the same result as the previous ones.

I am confused if the problem is with my phone or the PCs I am running, since both my laptop and desktop run Windows 10.

 

[ven07]

The obvious thing to do.. Try a pc/laptop that isn't running w10?

 

[S_Prashanth]

The obvious thing to do.. Try a pc/laptop that isn't running w10?

Thank you. May be the problem isn't with my PCs which are running Windows 10. I am able to copy/move the videos, PDFs from my phone to the PC except the photos. Even in this case, I am able to copy/move a single photo at once. But when I copy/move multiple photos at once, the PC experiences the strange behavior which I mentioned in the first post.

 

[ven07]

The new builds of w10 should have a better phone companion app, so hold off a bit and check if it improves in the next build. Keep us posted with your findings

 

[AbsoluteSith]

I believe I was facing a similar problem. Then I actually narrowed the problem to be one of the image files. While copying it might have been corrupted or so hence it was blocking the rest of the copy operation.

 

[S_Prashanth]

Thank you. Has this problem been solved in your case? What did you do?

 

[S_Prashanth]

Could you please tell me if there are any apps for Windows PCs to sync files between Windows PC and Windows Phone?

 

[darkest.white]

I have been observing this strange behavior of my phone from two days.

Here is what had happened.

Two days ago, I took some pictures with my Microsoft Lumia 640 XL and was trying to copy those photos to my laptop running Windows 10. I observed that only one photo out of ten photos were copied. While the copy progress bar was progressing, all of a sudden, my laptop got stuck and there was no response. Even the cursor didn't move. The laptop was fine only when I disconnected the USB port connection of the laptop and the phone. I thought it was due to the reason that I connected my phone to the USB 3.0 port for the first time. This was the first time I connected using USB 3.0 port, usually I connect my phone to USB 2.0 port of my laptop.

Thinking this way, I switched the connection to USB 2.0 port. I faced the same issue.

This time I tried to move the photos instead of copying and ended up with the same results using both USB 3.0 and 2.0 ports.

Today, I tried to copy and move the photos to my Desktop computer, which is also running Windows 10 just like my laptop and I ended up with the same result as the previous ones.

I am confused if the problem is with my phone or the PCs I am running, since both my laptop and desktop run Windows 10.

Don't copy and paste, drag and drop instead

 

[ven07]

Thank you. Has this problem been solved in your case? What did you do?

Recently spoke to a person about issues with onedrive, as it turns out he wasn't able to upload all of his files to onedrive due to the drive not recognizing a file name, so absolutesith might be right. In that case you will have to work with each file individually (moving them one at a time or 5 at a time)... This might take a while