The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
  1. Friggasdotter's Avatar
    Hello,

    I'm having huge problems with my Lumia 930, but Windows' programs fail to recognize and fix the issue. The phone runs on Croatian network VIP and the latest available update was OS 8.10.14226.359 and firmware 02540.00019.14522.26003.

    The phone is restarting frequently, especially when I try to use the camera. Following Windows' directions, I've tried running both Stop Phone Reset on my PC and Stop Restart app on my Lumia 930. Both failed saying that my phone doesn't need to be fixed, while in fact it has to.

    I don't know what to do next. My phone is useless right now and I'm out of my mind. Soft reset didn't do anything, the only thing left is to try hard reset. Did anyone have a problem like this, does anyone have any advice?

    Thanks.
    08-26-2015 05:01 AM
  2. Martsicky's Avatar
    Hello,

    I'm having huge problems with my Lumia 930, but Windows' programs fail to recognize and fix the issue. The phone runs on Croatian network VIP and the latest available update was OS 8.10.14226.359 and firmware 02540.00019.14522.26003.

    The phone is restarting frequently, especially when I try to use the camera. Following Windows' directions, I've tried running both Stop Phone Reset on my PC and Stop Restart app on my Lumia 930. Both failed saying that my phone doesn't need to be fixed, while in fact it has to.

    I don't know what to do next. My phone is useless right now and I'm out of my mind. Soft reset didn't do anything, the only thing left is to try hard reset. Did anyone have a problem like this, does anyone have any advice?

    Thanks.
    Hi! I've never had any problems with my 930.

    Back-up your stuff and perform a hard reset.
    If it doesn't fix the problem, you should reinstall software using one of this tools:

    http://forums.windowscentral.com/e?l...token=Q1cCtmHn

    If software reinstallation didn't help either, you should visit MS Care Center to have your phone fixed/replaced.
    Last edited by Martsicky; 08-26-2015 at 06:09 AM.
    08-26-2015 05:42 AM

Similar Threads

  1. Replies: 2
    Last Post: 01-12-2016, 07:52 PM
  2. Where is my media player music?
    By Windows Central Question in forum Nokia Lumia 630
    Replies: 1
    Last Post: 08-26-2015, 05:09 AM
  3. Lumia 920 using data when data connection is off, how can I stop this?
    By WPCentral Question in forum Nokia Lumia 920
    Replies: 0
    Last Post: 08-26-2015, 04:43 AM
  4. The classic Snake game is now playable directly in Bing search results
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 1
    Last Post: 08-26-2015, 03:20 AM
LINK TO POST COPIED TO CLIPBOARD