1. ajj3085's Avatar
    I tried W10M on my phone, and it didn't work out for me. I reverted back to 8.1, and things seem to work fine except I have two phone apps listed. One has an icon, the other is just a gray square. Both open the phone app, but i can't get rid of the second one. Have already done the hard reset after installing 8.1. any ideas?
    10-04-2015 01:34 PM
  2. Skamath's Avatar
    DId you restore from a backup?
    10-04-2015 02:11 PM
  3. Chintan Gohel's Avatar
    10-06-2015 07:33 AM
  4. ajj3085's Avatar
    DId you restore from a backup?
    Yes, but I have done that before without this issue.
    10-13-2015 07:02 PM
  5. Skamath's Avatar
    Yes, but I have done that before without this issue.
    I don't think it has anything to do with back up. Soft reset done? did it help? If I might say swipe right in the list select the phone try to pin it to start if the pin option is greyed out then that is the icon on the main screen. Is it the grey square that cant remove? Can you show us a screenshot? please quote in reply so I can get notification
    10-13-2015 10:52 PM
  6. ajj3085's Avatar
    I don't think it has anything to do with back up. Soft reset done? did it help? If I might say swipe right in the list select the phone try to pin it to start if the pin option is greyed out then that is the icon on the main screen. Is it the grey square that cant remove? Can you show us a screenshot? please quote in reply so I can get notification
    Yes, soft and hard reset have had no effect. My only option is Pin to start.

    wp_ss_20151014_0001.png
    10-14-2015 06:40 PM
  7. Skamath's Avatar
    That is very interesting. I can think of one more alternative but it might not be necessary if it is just an icon but doesn't affect the function of the phone. Try going back to W10 and use the recovery tool to go back and not restore from back up as that is the only method you haven't tried. Let us know how you go.
    10-14-2015 11:33 PM

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