1. Windows Central Question's Avatar
    My son replaced his Windows 8.1 Lumia Icon phone with an iPhone 6. I had his outlook account on my phone so i could manage his calendar. In the meantime, I reimaged my Icon with Windows 10. Now his account on my new Windows 10 build requires a PIN to access his email account. I don't recall setting a PIN and his windows phone is gone...any hints on how to recover/reset that PIN? I don't find anything on his account settings page on the web.
    11-24-2015 05:27 PM
  2. xandros9's Avatar
    Hmm, are we talking about two step authentication?

    Perhaps you can tell us exactly what it wants?
    11-24-2015 06:01 PM
  3. MSGearHead's Avatar
    No, I don't think it's is MFA, I don't have that enabled in the account. It seems to be a phone related pin, as I don't have problems accessing the account in Outlook or in webmail with the user name/ID. It appears I must have set a PIN on that specific phone when I set it up, but I don't recall what it is. That does not seem to have any effect on his new iPhone account, or my wife who still has it on her windows phone. Also weird, I cannot delete the account, it hangs around in the 'add new account' screen. Strange problem. Would appreciate any insight.
    11-25-2015 06:52 AM
  4. xandros9's Avatar
    I actually haven't really seen this in recent memory...

    Have you tried the typical 1234, 0000, 1111 etc?

    Maybe its for the SIM, SIMs can be PIN locked. (although I do know its a VZW phone)
    11-25-2015 05:44 PM

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