1. Ural Kavraal's Avatar
    Hello I use windows 10 mobile. And I want to roll back to wp 8.1 on my lumia 640XL. however windows device recovery tool 3.1.5 doesnt recognize my device. I tried restart but didnt work. what's the problem?
    12-23-2015 12:11 PM
  2. Akkaler's Avatar
    Launch the app , connect ur device properly to ur pc . If the recovery tool is not showing ur phone automatically then try manually by tapping on "My phone not detected" and let the app to re-scan and follow the procedure. I'm sure it ll help you
    12-23-2015 12:29 PM
  3. libra89's Avatar
    Did you also opt out of Insider too? I believe if you don't, it will be seeking that update when you roll back.
    12-23-2015 01:03 PM
  4. Ural Kavraal's Avatar
    unfortunately that didnt work neither
    12-24-2015 04:38 PM
  5. harihar akhil's Avatar
    Try it with Nokia recovery tool.hope that may detect your device.
    12-25-2015 04:36 AM

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