1. vincenoir's Avatar
    Hello. I reset my phone about one month ago. My lumia was upgraded to Denim and i've used for a long time. After i reset, i cant get Denim update again with "phone update" option in settings.So whats wrong with my phone and can i upgrade any other way?

    Thanks.

    my release: 8.10.14219.341
    04-07-2016 04:36 AM
  2. Chintan Gohel's Avatar
    Hello. I reset my phone about one month ago. My lumia was upgraded to Denim and i've used for a long time. After i reset, i cant get Denim update again with "phone update" option in settings.So whats wrong with my phone and can i upgrade any other way?

    Thanks.

    my release: 8.10.14219.341
    I'm not sure but are your region and time zone settings correct?
    04-07-2016 04:48 AM
  3. xandros9's Avatar
    Once your phone upgrades to a newer OS/firmware, a reset does not get rid of it.
    04-07-2016 12:48 PM
  4. vincenoir's Avatar
    Once your phone upgrades to a newer OS/firmware, a reset does not get rid of it.
    are you sure? i check the "about" section ant there is no clue about denim.also it doesnt look like denim, there was some visual differences.
    04-07-2016 03:50 PM
  5. vincenoir's Avatar
    I'm not sure but are your region and time zone settings correct?
    its totally correct
    04-07-2016 03:52 PM
  6. xandros9's Avatar
    are you sure? i check the "about" section ant there is no clue about denim.also it doesnt look like denim, there was some visual differences.
    Pretty sure there is no visual difference between Cyan and Denim.
    Also you want to check Extras+Info, not About.

    But yes I am sure. Unless you used the WDRT, hard resetting the phone does not downgrade the device. 100%.
    vincenoir likes this.
    04-07-2016 06:43 PM
  7. vincenoir's Avatar
    thanks, you're right.
    04-16-2016 05:22 PM
  8. stingray211's Avatar
    After a reset the extras & info gets an update from the store. Update it and you'll find it gets upgraded to Denim
    04-21-2016 10:20 AM

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