1. misterpunn's Avatar
    I recently hard reset my Lumia 1020 and since the hard reset, I can't reinstall the Glance Background Beta App. I used to have it on my 1020 and I have the same version of 8.1 OS (Denim) that I had before the reset, but now when I try to install the glance background, it says my phone is not supported.

    Is there any way I could get it back? I tried changing the region to China, but that didn't work. I LOVED Glance Background, so I would really like to get this back.
    07-22-2016 12:23 PM
  2. Chintan Gohel's Avatar
    I recently hard reset my Lumia 1020 and since the hard reset, I can't reinstall the Glance Background Beta App. I used to have it on my 1020 and I have the same version of 8.1 OS (Denim) that I had before the reset, but now when I try to install the glance background, it says my phone is not supported.

    Is there any way I could get it back? I tried changing the region to China, but that didn't work. I LOVED Glance Background, so I would really like to get this back.
    check for OS updates, jus in case something is missing.
    Check your downloads history for the app and try downloading from there
    07-22-2016 01:10 PM
  3. misterpunn's Avatar
    I appreciate the help, but my downloads history only dates back to the date I restored my phone after the hard reset, so I can't try it from my downloads. I did my phone update, and my phone is up-to-date.
    07-22-2016 01:29 PM
  4. Chintan Gohel's Avatar
    I appreciate the help, but my downloads history only dates back to the date I restored my phone after the hard reset, so I can't try it from my downloads. I did my phone update, and my phone is up-to-date.
    check region, time and date again
    07-22-2016 02:04 PM
  5. misterpunn's Avatar
    Again, I appreciate the effort. I have the right region (USA,) and the current date and time...should I change the date back to a pre-denim date and try downloading it that way?
    07-25-2016 11:13 AM
  6. mjperry51's Avatar
    I believe it has been removed from the Store (as I recall it was a beta) and therefore not now available for download.
    07-25-2016 02:32 PM
  7. Chintan Gohel's Avatar
    Again, I appreciate the effort. I have the right region (USA,) and the current date and time...should I change the date back to a pre-denim date and try downloading it that way?
    there used to be an app called sysapp pusher - search for that app, it can help you get software that went missing - worth a shot
    misterpunn likes this.
    07-26-2016 05:20 AM
  8. misterpunn's Avatar
    Yes, it was a beta program. I can get to the beta and get to the screen where I would be able to download the app, but it says it isn't compatible with my phone (even though it used to be on my phone,) so I can't actually download it. I'll give the sysapp pusher a shot!
    Chintan Gohel likes this.
    07-27-2016 05:48 PM
  9. booga007's Avatar
    I've had issues with the Touch app, seems like they might have dumped any support for the older OS's on even their relevant apps.
    08-04-2016 01:25 AM

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