08-04-2015 12:10 PM
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  1. Kevin Savage's Avatar
    I have two sure fire (:o)) solutions to work around this problem (I doubt it really goes away)
    1. Take out SD card
    2.Clear off all music
    3. re insert SD and turn on
    4. Re load music in favorite fashion
    5. Create individual playlists for each album (quite easy to do needs to be done before the tracks start breeding again)
    6. Use play list rather than album
    .
    Second and much less savory
    1. Take out large SD
    2. Replace with small SD card
    This phone does not like a 32Gb card.

    I'll let you know when this system fails... I am not confident of anything working with the current set up. Also the duplicate photos have stopped duplicating

    Nokia Lumia 720 OS 8.0.10328.78 Amber update (seriously considering a second hand Apple 4G)
    12-03-2013 03:59 AM
  2. buddler's Avatar
    As written before: even after days or even weeks of flawless use, duplicate files can suddenly appear.
    It simply doesn't matter how you get the music on your phone, which Xbox music settings you use, how files are named or tagged.
    Sometimes a simple restart is enough for getting the chaos back....
    I skipped getting music on my phone and use my 6 year old mp3-player.

    Sent from my RM-825_eu_euro2_277 using Tapatalk
    12-06-2013 06:09 AM
  3. howard24u's Avatar
    I have tried virtually all of these methods and none of them consistently work or continue to work properly. When I first got my phone a couple weeks ago (a lumia 520 I purchased as a Christmas gift) and added music through windows explorer onto a brand new sd card, things worked. They worked for about 2 weeks. Then I got greedy and thought I could add some more music. WRONG. Once I added more music, I lost all my album art. Then I tried over again from scratch (reformatting the SD card, hard reset, synching with WMP) and everything worked, however the first time I restarted my phone, all the album and artist listings were blank on the device, despite everything showing up on the songs list. So I tried again... At this point I started getting all of the duplicated files. Back to the drawing board. Now, the files won't transfer at all, the device freezes any time I try and synch files to it.

    Here is my solution. I went and got my original Galaxy S android phone, I'm going to do a factory reset on it, load all my music onto that, and use that as my .mp3 player. This is the best solution I've got.

    I'm someone who's owned and loved 3 Zunes (and continue to use my Zune HD regularly) and have also owned 4 windows phones (and convinced 4 other people to buy them as well) - This has pretty much put me over the edge. My current contract is up and it's going to be really hard to get another windows phone. I can't imagine that a Galaxy S4 would have these types of problems...
    12-19-2013 01:56 AM
  4. howard24u's Avatar
    After spending another 3-4 hours. I believe I have a solution that is working. I am using a Lumia 520 running Update 2, and am using a windows 7 pc to synch.

    The device is unplugged from the computer to begin.

    1. I formatted the sd card in the phone and selected "no" when asked if I wanted to store music and videos.
    2. I performed a hard reset of the device back to factory conditions. (This would suck exponentially more if I hadn't purchased the device to use exclusively as a media player)
    3. When prompted again to use the SD card to store music and pictures I said yes. Also at this point I made sure that the two check boxes in xbox music settings were unchecked.
    (All of my music is in folders by artist and album and was all ripped from CD's using WMP12. I then used mp3tag to delete all of the ID3v1 tags, and made sure everything was tagged with ID3v2.3)
    4. Now I plugged in my device and used windows explorer to select the SD card.
    5. I then dragged/dropped my entire set of artist folders into the "music" folder. All of them all at once. Right at the beginning I checked on the device to see if any duplicates were showing in the songs list. They were not showing as duplicates and the album art was all transferring as well so I let it keep going. (In all my previous attempts, I could only get album art to transfer with WMP, which meant that the next time I rebooted my phone, the album and artists lists were empty on my device.
    6. Once complete, I safely disconnected the phone and have been using it for several hours, including doing several shut down and restart cycles. Everything seems to be working.

    Where this method may fail for others now is due to the fact that I am not going to resynch my phone again - until all this instability is completely fixed with xbox music. I loaded everything I wanted on there, and I'm not going to mess with it. Ideally, I wish photos would be stored on the device itself, but I'm not even willing to change this setting, so it's going to stay.

    Hopefully this helps someone else - and hopefully it continues to work for me.
    12-19-2013 06:45 PM
  5. Ordeith's Avatar
    While we have duplicates in the music+videos hub, there is no duplication in the Xbox music or xbox video apps. I think we will just be using these to access our media now.
    12-19-2013 07:28 PM
  6. howard24u's Avatar
    While we have duplicates in the music+videos hub, there is no duplication in the Xbox music or xbox video apps. I think we will just be using these to access our media now.
    That's good feedback. I'd be interested to hear from others if these new, separate apps for music and videos fix the problems with the old music+videos (understandably these are still in beta). I unfortunately couldn't try myself as I do not have an Xbox music pass. Of course at this point, I'd be scared to mess with what seems to be working for now.
    12-20-2013 01:54 AM
  7. stemon4's Avatar
    The dreaded duplicated songs dilemma!

    I've got a Lumia 720 with 64GB San Disk Class 10 with about 50GB of music all with artwork and fully tagged - all v2.3 AFAIK. After 4 months, no duplicated songs. Xbox live is off but I don't think this matters.

    This is how I manage my music:
    1. Master storage is C drive. This is auto sync'd to Skydrive. C is also sync'd to NAS using FreeFileSync. If you use FFS, be sure not to install "extras".
    2. SD card was formatted using SDFormatter in a microSD adapter - not the phone
    3. After formatting and while card is still in the adapter, copy music folders from C to microSD. I used FFS, but expect that using explorer will work just as well
    4. Put microSD back in phone and wait a few hours for everything to be cataloged.
    5. For every subsequent re-sync, remove card from phone and use FFS and adapter to add and delete folders, tracks and artwork. Just select the two root folders and ask FFS to sync the microSD to C.

    There are a couple of benefits to this approach; it seems to avoid the duplicated tracks problem - at least for me, copying using adapter is much faster than copy direct to phone plus FFS is a great piece of software for keeping stuff in sync.

    I'm fairly sure that this is not an sd card or phone hardware problem. The only time this process failed to work was when I connect the phone directly to the computer and performed some file operations. Duplicates then started to appear. Now, for the last four months, I have not cable connected phone to computer and no duplicates. Coincidence?

    Good luck
    12-20-2013 08:01 PM
  8. ncyankee101's Avatar
    Stemon4,

    I was about to post almost the same thing as you, with the addition that I formatted my 64GB Sandisk ultra to FAT32. I just did it today, but have rebooted several times and still sorting by album/artist and no duplicates. I synced using WMP, the only glitches were that the phone did not see any music when I first rebooted - but I hooked up via usb and opened a folder on my laptop, and they all magically appeared. Also, a lot of my album art is not showing up (all songs were ripped from CDs), although oddly enough I am getting artist wallpaper I have never seen before.

    I have had so many issues the last few weeks with this phone, it got to the point it would not read anything off the sd card - even photos and videos I had just shot - even though all the files were there and playable via file explorer on my laptop. A hard reset solved all that, except that some duplicates still showed up, I suspect hidden files were restored to my phone after the hard reset (which I did as a restore not a clean reset).

    I have yet to add more music but I had planned to do it the way you said, using an adapter and the card reader on my laptop. I have resigned myself to the possibility that I might have to reformat the card and reload my music from time to time if I want to add more, but at least I can drag and drop my entire collection to the sync list at one time and just leave the computer alone for an hour or two.

    Edit : It is now 2 1/2 weeks later, I just added a couple dozen more CDs to the card directly using my laptop's card reader and everything is still working fine. When I first put the card back in, it took a few minutes before Xbox music was able to read all the new music. so I had to go in and out of the program a few times before all of the albums showed up.
    Last edited by ncyankee101; 01-12-2014 at 01:59 PM.
    12-26-2013 05:40 PM
  9. harshraj's Avatar
    Its nothing just phone got infected by any bug (as its a little more bug prone). It occurs mostly with pictures (.jpg, .jpeg file) and with music and videos (mp3, mp4 Avi ). You will see its effect in picture albums, music & video app and even on nokia music 😞😞. And sorry the only option you have is to reset it (that personally I hate too much) want some update from windows for much less bug.
    01-03-2014 05:34 PM
  10. nemesm's Avatar
    I have to say, transferring music to my Lumia 820 is a real pain in the neck.

    I had an 8Gb class 4 card when I got the phone with music already on it from my previous Android device, and when I put it into the new Lumia, it worked just fine. But it had the original droid folder sctructure so I formatted it with the phone and I haven't been able to make it work ever since. I was able to sync music to this card but no matter what I tried, I got duplicate files. Browsing the forums the safest bet seemed to be getting a card reader and skipping the phone doing the sync itself.

    Now I bought a bigger card, it's a SanDisk Ultra 32Gb MicroSdhc card and no matter what I do, I can't sync my music. I copy them over but when it's finished, the music+videos app says there's no music added, everything's just empty. Same with the videos. The card is formatted to FAT32 with 32K allocation unit size, I've tried to sync it with the WP desktop app, copy them in Total Commander and drag and drop them with File Explorer. I've tried formatting the card multiple times with the phone itself and on the PC, no improvement.

    I seriously don't know what to do, have I just bought 32Gbs of storage and can't use it properly?? The funny thing is, Moliplayer can see the videos AND the music just fine so it's not like the card is totally incompatible, only the music + videos app doesn't see anything and if I download some new music player they don't see any songs copied onto the phone either.

    Do you have any ideas? I'd really like to make it work, but this is getting ridiculous.
    01-07-2014 08:22 AM
  11. tcedwards's Avatar
    This is the worst thing about wp, I didn't have a problem with dubs until I updated my music, about to hard reset, need to clear some stuff anyway, seems like its an sd card problem, can't wait for my icon!
    01-15-2014 07:39 PM
  12. Ranjitkumar Burgute1's Avatar
    Hi,

    I faced this issue previously and below solution worked for me without hard reset.
    connect your phone to PC ...windows7 or windows 8 organize menu -> folder and options -> view . select show hidden files and uncheck the the box for hide protected operating system file.
    Take backup of your music files
    Now in phone memory -> music --> delete all files ..note that this will automatically delete music on SD card(Empty folder).
    Now copy music to SD card....Hope this will help :)
    01-16-2014 03:30 PM
  13. Hotrippr's Avatar
    I had so many copies of videos and music it was driving me crazy, so I started with 1 file to see if I could replicate the problem and I did.The problem is that in the music folders there are hidden files that only the phone can see, even if you have view hidden objects on your PC you still wont see them, so these hidden objects are library contents that include your list of music on the phone.The duplicates coincide with the number of times you have deleted and replaced the files on your phone using any method but deleting directly by using your phones interface, and what you have on Xbox music cloud(I also get duplicates in my Xbox music Collection on my PC but that's another story).
    You have 3 options:
    1.Delete every copy of the file(s) using your phone's interface then copy them back(time consuming).
    2.Hard reset and reformat of Sd(also time consuming).
    3. see my post here: http://forums.windowscentral.com/win...8/206708-2.htm
    The latter is the quickest, just ignore the parts about playlist if you don't want playlists. All 3 methods require that you use the phone's interface to delete files(videos included) from then on.
    01-27-2014 05:53 AM
  14. wpgeek820's Avatar
    Ok I had a similar problem. My songs were getting repeated everytime I restarted the phone. I had about 400 songs and soon the music app was so huge with over 1800+ songs, I could no longer adjust. So I bought a card adapter and formatted the hell out of it. 3-4 times in different settings. Still same issue. But then it became worse. The phone would not recognize any files (music, picture or videos) and treat them as "other".


    Today I did a hard reset and everything fine now. I hope this helps. But remember to backup your files and settings..;)
    01-27-2014 06:44 AM
  15. Hotrippr's Avatar
    Ok I had a similar problem. My songs were getting repeated everytime I restarted the phone. I had about 400 songs and soon the music app was so huge with over 1800+ songs, I could no longer adjust. So I bought a card adapter and formatted the hell out of it. 3-4 times in different settings. Still same issue. But then it became worse. The phone would not recognize any files (music, picture or videos) and treat them as "other".


    Today I did a hard reset and everything fine now. I hope this helps. But remember to backup your files and settings..;)
    Just don't delete them any other way except by your phone's music interface, (or by Windows Phone app/Desktop program(not tested), otherwise you will be back in the same boat again.
    01-27-2014 07:19 AM
  16. Aaron Daw's Avatar
    After 2 days having the same issue on my Lumia 720 with Amber update suddenly i had an idea that worked very well and I hope it can help others.

    If you want to have your playlists first follow these steps
    1) Using Windows Media Player create an empty playlist with the name you need/want.
    2) Repeat the step one for every playlist you want to add.
    3) Sync using the Windows Phone desktop app, remember this will only sync empty playlist that we gonna need later.

    General steps (with or without playlists)
    1) Connect your phone and be sure you can see hidden files, then delete all the content from the /Music/albums and /Music/artists folders.
    2) Connect your SD card into a card reader and copy-paste your songs in the music folder, it doesn't matter if they have subfolders.
    3) Put the SD card back to your phone.

    If you are not using playlists, the above steps were all you needed... but if you are
    1) Open your phone (not the SD card) and find the /Music/Playlists folder.
    2) You will see every playlists you created at the beginning, open the one where you wanna add songs and notice that there's an empty list.
    3) Having the SD card in your phone, open the route where the music you want in your playlists is (you may want to open a new file explorer windows).
    4) Select all your songs and drag them into the opened playlist in the step 2.
    5) Press Accept when it finish and repeat for every playlists.

    Well that's all... I know it sounds like a long list of steps but it becomes very fast and easy but also I know this is not a proper solution and I hope MS could fix this once it for all.
    02-03-2014 11:21 AM
  17. Hotrippr's Avatar
    It makes no difference how you add music or playlist, the key is You MUST delete them using the phone or the Windows Phone app on your PC or you'll get duplicates.
    02-04-2014 04:51 AM
  18. iain_h's Avatar
    I had this problem for the first six months of owning my 720. I found that since I installed the amber update it has disappeared (sorry if somene else has said this already), and two months on it still hasn't come back. I haven't enabled X-box music this time, just to be on the safe side.
    02-12-2014 07:01 AM
  19. Andrew_12191a's Avatar
    I found out that it has nothing to do with an sd-card. This week I've copied two albums to my internal phone memory. After a few times playing this albums, my phone started to duplicate some tracks again. I had this issue before and wiped my complete phone and sd-card, after the wipe I only copied photos back to my sd-card and everything was and is still fine (I did a hard-reset).

    One of the albums that had a few duplicates had mp3-files with cover-art in it. I was wondering if Windows Phone can handle such mp3-files and maybe they occure the duplicates error?? Any suggestions somebody?
    02-12-2014 12:36 PM
  20. simon67's Avatar
    hi, you may try DuplicateFilesDeleter to remove your duplicate files, it works very well and remove duplicate files quickly.
    02-14-2014 03:37 AM
  21. Andrew_12191a's Avatar
    hi, you may try DuplicateFilesDeleter to remove your duplicate files, it works very well and remove duplicate files quickly.
    It's not really a duplicate file, it's only shown as a duplicate entry in the database.
    02-14-2014 01:47 PM
  22. trinkner's Avatar
    I won't be buying a Windows Phone until this bug is fixed. I'm using a Nokia 808 with Symbian. The music experience is just what you would want/expect: put the files on your SD card and/or internal memory using whatever method you want and the phone finds and plays them flawlessly.

    Not getting a very basic function of a modern phone right is embarrassing for Nokia and Microsoft. Even "dumb" multimedia feature phones from years ago could do this flawlessly. Why does Microsoft make it so hard to like their phones, even when I want to?
    02-14-2014 04:40 PM
  23. Sushmit Banerjee's Avatar
    I am also facing a similar problem with my Lumia 525 using it with a Win 7 computer.

    I've found this solution, please check and try if it resolves the issue
    David Henry: Fixing Duplicate Songs in Windows 8 Phone
    03-12-2014 04:54 PM
  24. tapehead's Avatar
    If this isn't addressed and 100% fixed with Windows 8.1, I'm leaving Windows Phone for Sailfish or I'm going back to Android. Music is my number one priority in a device, and I cannot deal with this anymore. It's a joke.
    03-25-2014 10:24 AM
  25. Stephen Pedersen's Avatar
    Music and other audio files are my number one priority also. Microsoft's support on this issue has bee completely silent. I want an answer to when this will be fixed. Im tired of wasting my time trying to tippy-toe to try and get my phone's music corrupted my duplicates. They are testing the SD Card for apps, but are they also fixing this nasty bug? I would have rather they left out the SD Card than let me waste HOURS on trying to get their crappy coding to work. How do we get Microsoft to give us an answer on this nasty bug?
    04-09-2014 06:52 PM
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