I'll backtrack to the reveal of the xbox one where one would get a coupon for $10 for signing up to be notified of the xbox one preorder availability.
I managed to get my hands on two of those coupon codes and ordered MS points from the MS store. 2 days later I never received a confirmation email and the charges had been removed from my CC account. I let it slide and didn't think much of it.
Eventually, I tried purchasing Swapchat in the store on my Lumia 920 and received an error saying my purchase couldn't be approved. Eventually I remove my cards and try re-adding them but I got the same error. I tried another day and I got the same problem. So eventually I call MS support to try and see what's going on and get a call saying I would be contacted in a couple days.
I was contacted but then told that there was suspicious activity on my account and that it had been locked. I was even in contact with Larry Hyrb (majornelson) on reddit and he pointed me to some higher ups. But as of right now I've been told there is nothing they can do to remove the lock on my account and the best solution is to just make a new email.
I have a Surface, WP8, Win 8 Pc and 2 Xbox consoles all connected to my one account and I am not about to make a new email and lose everything. This has been a terribly frustrating experience and I just can't believe that MS' solution is for ME to make a new account. This is ridiculous and I can't believe a company such as MS with all its bad press lately would fail a loyal customer this badly. I even offered to sign a waiver that would say I accept the consequences of removing the lock but they said no such thing existed.
I'm probably one of the biggest MS fans there ever was and it's flat out insulting that I've been treated this way. Even asked if there was some sort of compensation they could give me and they said things didn't work that way. It's been a frustrating 2 months. Missed out on ever sale, wont me able to make direct purchases with my account over wp or xbox...EVER.
Oh well.
Thanks for reading.
I managed to get my hands on two of those coupon codes and ordered MS points from the MS store. 2 days later I never received a confirmation email and the charges had been removed from my CC account. I let it slide and didn't think much of it.
Eventually, I tried purchasing Swapchat in the store on my Lumia 920 and received an error saying my purchase couldn't be approved. Eventually I remove my cards and try re-adding them but I got the same error. I tried another day and I got the same problem. So eventually I call MS support to try and see what's going on and get a call saying I would be contacted in a couple days.
I was contacted but then told that there was suspicious activity on my account and that it had been locked. I was even in contact with Larry Hyrb (majornelson) on reddit and he pointed me to some higher ups. But as of right now I've been told there is nothing they can do to remove the lock on my account and the best solution is to just make a new email.
I have a Surface, WP8, Win 8 Pc and 2 Xbox consoles all connected to my one account and I am not about to make a new email and lose everything. This has been a terribly frustrating experience and I just can't believe that MS' solution is for ME to make a new account. This is ridiculous and I can't believe a company such as MS with all its bad press lately would fail a loyal customer this badly. I even offered to sign a waiver that would say I accept the consequences of removing the lock but they said no such thing existed.
I'm probably one of the biggest MS fans there ever was and it's flat out insulting that I've been treated this way. Even asked if there was some sort of compensation they could give me and they said things didn't work that way. It's been a frustrating 2 months. Missed out on ever sale, wont me able to make direct purchases with my account over wp or xbox...EVER.
Oh well.
Thanks for reading.