1. MurphieB's Avatar
    I have had this happen to me twice since I received my Lumia 1020. When trying to unlock my phone I hit the power/lock button on the side of the device, I then have to swipe upwards to display the numeric keys for hitting my lock code, example "1234". As soon as I swipe upwards I instantly get a message that says I have typed in my unlock code too many times and I then have to type in "A1B2C3" to then type in my normal unlock code of "1234". The thing is I haven't typed in the unlock code at all, it happens as soon as I swipe upwards. Is this a known bug, any way to fix it? I am a little worried because my companies policy is my phone could get wiped if I enter the wrong code in too many times, and it sure thinks I am typing it in too many times incorrectly.
    07-30-2013 06:53 AM
  2. WanderingTraveler's Avatar
    Can you turn off the password, then re-enable it?
    07-30-2013 07:07 AM
  3. MurphieB's Avatar
    My phones privileges will not allow me to disable the password, part of being sync'd to my companies network.
    07-30-2013 08:47 AM
  4. WanderingTraveler's Avatar
    Hmm. Could you try sorting this with your tech support?
    07-31-2013 07:40 AM
  5. rwmcknight's Avatar
    My phones privileges will not allow me to disable the password, part of being sync'd to my companies network.
    There is a setting hidden under Extras that allows you you wake your phone with a double tap. Shutting this off greatly reduces the probability of locking your phone when it is in your pocket.
    08-30-2016 05:38 PM

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