1. Jonathon West's Avatar
    My Lumia will not get past the boot screen it keeps showing the Rogers logo, then the Nokia screen, then it stops and does it again Soft reset is not helping, what do I do?

    I just switched the backplate on it too a week ago, so I guess it's out of Warranty...

    I unplugged the battery once too, did not help, would letting it run completely dead maybe help?

    Please help guys
    08-18-2013 11:08 PM
  2. Jonathon West's Avatar
    Also, if I have to send it in, if I put it back into its black case, like it was, and have not removed the Wireless battery charger will they be able to tell it was opened?

    I mean looking at it ist seems like it'd be pretty hard to tell.
    08-18-2013 11:16 PM
  3. pankaj981's Avatar
    08-18-2013 11:24 PM
  4. gazmatic's Avatar
    what type of lumia do you have?
    08-18-2013 11:34 PM
  5. Jonathon West's Avatar
    I can't get it to hard reset as it reboots too fast, and it's a lumia 920
    08-18-2013 11:54 PM
  6. brianLTE's Avatar
    Download Nokia Care Suite and try to flash it?
    08-18-2013 11:57 PM
  7. OzRob's Avatar
    I can't get it to hard reset as it reboots too fast, and it's a lumia 920
    Try removing the SIM card and see if it boots. Also remove the SD card, if you have one installed.
    08-19-2013 01:54 AM
  8. Jonathon West's Avatar
    I tried the SIM thing earlier, no luck, but I think the phone is now dead, I hard reset it finally and now it will not turn on...
    08-19-2013 04:07 AM
  9. pankaj981's Avatar
    Refer to the 920 forum, there is a sticky to bring back the phone to life after being bricked, follow it and you should be fine as long as it is not a hardware issue. FYI do not flash a non rogers rom, but u can try the euro dev one without losing any n/w bands. The firmware #is 059r4h6
    08-19-2013 08:08 AM
  10. gazmatic's Avatar
    ok... try this

    if you havent fixed it as yet....

    1. plug it into a wall socket for 30mins
    2. hold power button and volume down until it vibrates
    3. when it vibrates release the buttons and immediately press and hold the volume up button

    a lighting bolt and gear should show up. this is the flashing mode

    you can flash a rom from here or wait 15 minutes and do a reset while still plugged in (step 2)

    if nothing is wrong with your device it should boot up properly in 15 minutes after the spinning cogs

    if it still has the problem repeat the steps and flash a rom using care suite

    download the care suite from here

    08-19-2013 03:12 PM
  11. Jonathon West's Avatar
    Thanks a lot guys but I just ordered a replacement from Rogers, I can't even get it to turn on so I will just hope that they deem it within Warranty.

    Wish me luck! ;)
    08-19-2013 07:21 PM

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