07-22-2017 05:53 AM
77 1234
tools
  1. alv3st3r's Avatar
    I just ran through the Updater and got to the screen that says, "some or all data will be erased." Is this the screen that is supposed to come up? I really don't want to lose my data.
    Updating via NSU or NCS will erase your data. If you're updating it OTA then you won't lose your data.
    10-28-2013 05:03 PM
  2. paulxxwall's Avatar
    Step 1
    Make sure the phone is turned off.

    1. Press and hold the power key.
    2. Phone vibrates (release the key)
    3. Press and hold the volume down key.
    4. Exclamation mark is shown on the screen (release the volume down key).


    Step 2
    Input the following key combination:

    1. Volume Up
    2. Volume down
    3. Power
    4. Volume down


    The phone will reset and boot up automatically.
    this will work?....no issues?
    10-29-2013 08:37 PM
  3. alv3st3r's Avatar
    this will work?....no issues?
    Yes but this will erase all the data on your phone.
    10-30-2013 03:59 AM
  4. paulxxwall's Avatar
    Yes but this will erase all the data on your phone.
    yeah loosing all my data is a huge issue for me... guess no reset
    10-30-2013 07:12 AM
  5. alv3st3r's Avatar
    yeah loosing all my data is a huge issue for me... guess no reset
    Hard reset wipes your data while soft reset doesn't.
    10-30-2013 08:19 AM
  6. paulxxwall's Avatar
    Hard reset wipes your data while soft reset doesn't.
    what do mean the my data is lost? No back up functions?
    10-30-2013 08:43 AM
  7. alv3st3r's Avatar
    what do mean the my data is lost? No back up functions?
    I didn't understand your question.
    10-30-2013 08:57 AM
  8. paulxxwall's Avatar
    I wanna get rid of these 10 GB of other storage but I hear hard reset is the only way but don't want to lose all my apps,contacts,etc
    10-31-2013 07:10 AM
  9. alv3st3r's Avatar
    I wanna get rid of these 10 GB of other storage but I hear hard reset is the only way but don't want to lose all my apps,contacts,etc
    You can make a backup if you want. Settings-> Backup
    10-31-2013 07:22 AM
  10. joshpjost's Avatar
    I keep getting an error when trying to install Nokia Software Updater on my Windows 7 machine. "This operating system is not adequate for running Nokia Software Updater for Retail". I've also tried to change the compatibility for the program to Windows XP, and it gets further, tries to install drivers but still get the same error message.

    Any insight?
    11-04-2013 05:14 PM
  11. RyanAMG's Avatar
    I think you need a windows8 computer. I remember reading that but one would think W7 would work as they can run the same programs.
    11-05-2013 12:07 AM
  12. PB_H's Avatar
    I just ran through the Updater and got to the screen that says, "some or all data will be erased." Is this the screen that is supposed to come up? I really don't want to lose my data.
    You loose data when you do a software update when you use this or update your phone ie AMBER/GDR2 you back up your phone which is apps and photos an....don't you know that you have to back up your phone, in systems setting open backup and read "what gets backed up" if you don't know about resetting your phone and backing it up don't do this until you read up on it.
    11-26-2013 03:29 PM
  13. Kissanviikset's Avatar
    Got my 920 back to life. Procedure didn't go exactly like on first post but it works now

    I did reset from phone settings and it stuck on spinning cogs. I have done this 2 times before but this time it got stuck.

    I'm happy that it works again. I'm gonna pass this to my mom since i have 1520 now. If she doesn't like it i sell it.
    12-12-2013 10:12 AM
  14. melizamayhem's Avatar
    This is so awesome of you I have went a month trying to figure out how to fix this problem I'm amazed.
    alv3st3r likes this.
    12-20-2013 03:31 PM
  15. jbjtkbw007's Avatar
    This process worked like a champ! Just repurposed the 920 to the wife.

    Best...Post....Ever!!!!!
    alv3st3r likes this.
    12-20-2013 04:16 PM
  16. melizamayhem's Avatar
    So I waited two hours for it to download and then it told me it did not work I am heartbroken :(
    12-20-2013 04:30 PM
  17. sayantan bhowmick's Avatar
    Thanx so much it worked and I am super happy. Almost for 24 hrs..my gears were rotating and now it's fixed.. YAY!!!! :)
    alv3st3r likes this.
    12-29-2013 11:31 AM
  18. jvrutig's Avatar
    Software did the trick for me. The initial instructions were a little ambiguous. I didn't connect my device until I got to the blue screen that instructed you to power down the phone. Once I powered it down the software found the phone. When it started to install the firmware after the download it did fail. I retried but that didn't work. I restarted the device and it went smoothly after that. Great software. Thanks for all the posts.
    01-03-2014 09:52 AM
  19. kojarena's Avatar
    Downloading it now... only issue is my phone does not seem to charge. It has been connected to AC for 48hrs but when I take it off and try and soft or hard reset the low battery warning appears... hmmm. The phone has been faultless, I was resetting it as I got a new phone and wanted to sell this one. It must know.
    01-04-2014 12:02 AM
  20. kojarena's Avatar
    Actually I downloaded it, followed the first couple of steps and plugged in the phone and before it had managed to download 130mb of the 1.3GB file the phone came back to life. Guess it didn't want to "go to the vet to get tutored"

    All good, charging now and then onto eBay. Thanks for this.
    01-04-2014 12:24 AM
  21. Jazmac's Avatar
    Yep, that worked. I think when you have an almost full Lumia 920, you run the risk of an update going badly. But this did the trick of breaking the gear issue. The only problem I have now is my backups don't seem to want to download. I need to check the my account online.
    aximtreo likes this.
    02-01-2014 01:42 AM
  22. Afiq Ngasri's Avatar
    This software cannot detect my lumia 920
    I also already try lumia software recovery tool and said "not available for this device"
    Currently my lumia 920 wont turn on. Its last message said "unale to find any boot. Press any button to shutdown"
    5 days without my lumia 920.. So sad
    07-20-2014 12:13 AM
  23. marijana123's Avatar
    So my phone is stuck on spinning gear and I've downloaded software but it's acts like I didn't connect the phone?
    10-09-2014 06:10 AM
  24. dainguyen2193's Avatar
    Thank you
    10-09-2014 06:17 AM
  25. cake876876's Avatar
    Hi,
    I have figured out a way to bypass the skipping cogs. However the one criteria for this to work is;
    • An SD card in your phone

    If you meet the meet the criteria then follow the instructions, however if you did not then I'm sorry but I cannot help you.
    1. Take the cover off of the phone
    2. Then insert a power cable
    3. After that, press and hold the power and volume down buttons until the phone turns off.
    4. Then quickly remove the SD card from its port and put on a surface
    5. Next wait for the phone to reboot its self
    6. After it reboots it should say "Nokia" and then do its normal booting procedure
    7. Once the phone boots up wait until it migrates some of the data
    8. When it stops, lock the phone screen and insert the SD card
    9. Then it should finish off migrating the rest of the data, however make sure that you dont have the screen unlocked for this because it slows the process down
    10. Once the phone has finshed migrating your data it may be very laggy, however this should happen and is a sign that something in the system has changed
    11. Relish the fact that you have just fixed your issue with ease


    P.S. This method has only been tested when updating the phone and not actually resetting the phone however I feel that this will work for both problems.
    P.P.S.This method has only been used for updating from Lumia Cyan to Lumia Denim (When i recived the update i did not realise this until further research)

    I do not guarantee this will work, by reading this I am not responsible for anything that may not work or cause damage to your phone or its accessories

    I hope you find this helpful and thanks for reading!
    Salamand3r likes this.
    12-18-2014 02:46 PM
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