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12-10-2014 10:46 PM
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  1. Yasser Moradi's Avatar
    Hello everyone
    I've had updated my phones ( lumia 720 & 820 ) into amber update and windows phone GDR2
    After that, I've poor camera quality. ( Very poor , worse that old 5MP phones ! )
    What's a problem ? and What can I do ?
    Best regards
    10-16-2013 04:36 AM
  2. Yasser Moradi's Avatar
    More information: I've performed reset on Lumia 720, it's data and it's applications and it's settings are now gone, but the updates were not removed, and the problem is remained )-:
    10-16-2013 04:38 AM
  3. N_LaRUE's Avatar
    More information: I've performed reset on Lumia 720, it's data and it's applications and it's settings are now gone, but the updates were not removed, and the problem is remained )-:
    Did you do a hard reset or soft reset? Also doing a reset does not remove the update.

    Can you post some pictures so we can see what you're talking about? I've read on other threads that people are having issues with camera after the update but some was with camera pro, others just with camera.
    Yasser Moradi likes this.
    10-16-2013 04:44 AM
  4. Yasser Moradi's Avatar
    I've used "Settings>About>Reset"
    Thanks for your reply
    My problem is with all camera applications, all of them are taking photos badly.
    Photos were far better before update
    One of my phones is for another person in fact, and she has bought that phone only for camera.
    10-16-2013 05:08 AM
  5. Yasser Moradi's Avatar
    Reset Lumia 720 didn't solve the problem
    I'm installing update GDR3 on my phone (Lumia 820) , maybe this solves the problem
    Any idea is appreciated
    10-16-2013 05:11 AM
  6. N_LaRUE's Avatar
    Reset Lumia 720 didn't solve the problem
    I'm installing update GDR3 on my phone (Lumia 820) , maybe this solves the problem
    Any idea is appreciated
    So you did a hard reset then. That's interesting.

    I'm not sure GDR3 will help your problem. The camera is Nokia firmware, not OS based.

    I would personally contact Nokia Care and explain what happened. As I suggested putting up some samples would be good. Maybe someone would have an idea.
    Yasser Moradi likes this.
    10-16-2013 05:25 AM
  7. N_LaRUE's Avatar
    It would appear you're not the only one with problems.

    Lumia 720 camera gets bad after updating to Amber?... - Nokia Support Discussions
    Yasser Moradi likes this.
    10-16-2013 05:27 AM
  8. omgitsnick's Avatar
    Installing GDR3 won't make any difference. Camera configuration is mostly controlled by OEM drivers, so you'll have to rely on Nokia updates. Anyway I do agree that photo quality with Amber has somehow 'degraded'. It doesn't come out as sharp as it used to, and it adds a bit of a yellow hue when pictures are taken. This is very noticeable in the Pro Cam, but the stock camera do this as well. I personally want to downgrade to pre-Amber, but there are features that I use that came with Amber and I don't really want to lose them. The photo quality can be fixed anyway with lenses like Camera360 and ProShot, and they're better imo.
    Yasser Moradi likes this.
    10-16-2013 05:28 AM
  9. vishj05's Avatar
    I contacted Nokia care for this. This is what they told me..

    "This email is in reference to the concern with camera quality in your
    > Nokia Lumia 720. I value the importance of the information that you are
    > seeking and I am happy to assist you.
    >
    > In response to your email, I request you to restore the factory settings
    > of your Nokia Lumia 720 in order to get the issue resolved. It is
    > recommended that you take a backup of your personal data before restoring
    > factory settings of your device.
    >
    > Kindly follow below mentioned steps in order to take backup in your Nokia
    > Lumia 720.
    >
    > Start Screen > Settings > Backup
    >
    > To restore factory settings of your Nokia device kindly follow the below
    > mentioned steps:-
    >
    > Start screen > App list > Settings > About > Reset my phone
    >
    > Note: for backup procedure you must have a working data connection."
    Yasser Moradi likes this.
    10-16-2013 05:45 AM
  10. Yasser Moradi's Avatar
    These are my tries:
    1- Reset to factory settings in Lumia 720
    2- Install GDR3 on Lumia 820
    3- Install Camera360 3rd party app, which is far better than normal default camera app, but it's not better than photos which were taken before amber and gdr 2 updates.

    Thanks you a lot

    I've no access to nokia care, but their solution ( reset ) was not useful, at least for me

    Any idea ?

    Thanks again
    10-16-2013 06:47 AM
  11. N_LaRUE's Avatar
    I have an idea. Not sure if it will work or if there's any possibility of it fixing your issue but I thought I'd offer up a suggestion.

    Nokia brought out this software to help with the spinning gears issue but it reloads the firmware on your phone so why not try this? Since you've already tried the hard reset option. I suggest reading through the blog post prior to trying it.

    How to easily fix the Lumia reset spinning cogs at home : My Nokia Blog
    10-16-2013 06:59 AM
  12. garry saini's Avatar
    Hi guys,
    I got the Amber Update for my 720 last night. It's a nice little update, except the camera seems to perform worse. The images always seems to be washed out and more blurry. in low light it takes (much) brighter photos, but also a lot noisier and blurry. And the images always seems to have an awful green colour tint. I'm a bit annoyed right now :smileysad:. Anyone else experience this on their lumia? i was go to the nokia care but they was not able to solve the problem .. please help me what i can do..
    10-18-2013 07:44 AM
  13. inteller's Avatar
    this has been discussed in length, the camera is now capturing a more raw image that is more suited to post processing than before. the sensor is giving you more information to work with and filter out instead of making up data after the fact.
    10-18-2013 07:54 AM
  14. mariusmuntean's Avatar
    this has been discussed in length, the camera is now capturing a more raw image that is more suited to post processing than before. the sensor is giving you more information to work with and filter out instead of making up data after the fact.
    This is no good. have you taken a look at how pictures look with these awfull bugs? My lumia 920 used to take great photos until amber. now pictures look a lot worse even than an iphone 4
    10-18-2013 08:06 AM
  15. djmuzi's Avatar
    My iPhone 4 takes better pictures than my L925 as well ...
    10-18-2013 08:49 AM
  16. inteller's Avatar
    This is no good. have you taken a look at how pictures look with these awfull bugs? My lumia 920 used to take great photos until amber. now pictures look a lot worse even than an iphone 4
    my photos look fantastic when processed after the fact by one of the many camera apps
    10-18-2013 08:59 AM
  17. Darth litku's Avatar
    I hope that the next update will fix the camera...
    Oranges123 likes this.
    10-20-2013 05:42 AM
  18. mariusmuntean's Avatar
    well, I won't be so eager about it. I kinda lost my trust in Nokia after all these bugs
    10-20-2013 02:37 PM
  19. AndyCalling's Avatar
    These are not bugs. Learn how to use a camera. I am not being sharp with you, it indeed needs to be learned. Aggressive noise reduction is a bad thing, not a good thing. You can apply your own NR to the shot afterwards with ease. This is how it SHOULD be done. Nokia is one of the few makes that actually know how to make a phone camera properly.
    10-21-2013 07:12 AM
  20. mariusmuntean's Avatar
    the photos look worse after amber update. the green tint, the too much blur
    10-21-2013 10:43 AM
  21. AndyCalling's Avatar
    A green tint and blur? Sounds like a broken phone, if a hard reset doesn't fix it. The Amber update will make the picture more grainy, not more blurry. Too much NR would make it blur, little NR shows up the grain. NR can be added later of course. It can't be removed though, so grainy is good.



    A green tint? That sounds broken to me. Blurry? Sounds like a focus problem. Hard reset, then Nokia Care if it fails.

    Also, for those who are getting blurry low light shots, this is because Amber ramps up ISO level more aggressively in low light. This will increase grain further and possibly give you a different colour experience. It will also blur loads if you don't hold VERY still. This is low light photography people. Learn how to do it properly or turn on the flash for point and click. Low light without flash requires an understanding of how cameras work or you will be disappointed with the results. Stop complaining or Nokia will take our toys away and give us a simple high NR camera with low ISO range for simple users with low understanding. Please don't push in this direction all for the want of a bit of reading.
    Last edited by AndyCalling; 10-21-2013 at 12:17 PM.
    10-21-2013 12:03 PM
  22. mariusmuntean's Avatar
    the green/yellow tint appears on multiple phones: checked on 920 yellow, 920 white, 928
    10-23-2013 10:35 AM
  23. jrdatrackstar1223's Avatar
    Anyone ever wonder if Nokia is doing this on purpose so that we can look forward to the "next great thing". I mean it's not like the phone can't take good images, but to the novice user, it would be a great way to snag someone into buying a Lumia 1020 with "Hey, does your 920 take crappy pictures? Get the 1020!", when indeed they very well COULD fix the problems we are experiencing. I say this because there is absolutely NO WAY Nokia could've tested these "camera fixes" without noticing how terrible the quality is; period. There is no way they could hold two devices (one with Amber and without), take pictures, and see just how TERRIBLE the quality is compared to the old.

    Knowing they HAD to see this, push the update anyway, then hyping it up that it "improves photo-capturing capabilities" makes me really think they're trying to get their sale figures up for upcoming/current Lumia devices, especially seeing how the 1020 isn't selling well at all.
    10-23-2013 10:44 AM
  24. Only Mama Knows's Avatar
    Everyone on this thread should email the following:
    Stephen.elop@nokia.com

    The poor camera quality after Amber is unacceptable for phones that are marketed largely based on their "high" camera quality. My photos are a soft yellow mess now. I emailed that address and received a quick response and they're sending me a new phone. I don't think it will make a difference b/c I think it's all software based, but we'll see. Just email that address and make sure they know that this is a legit and serious problem. They're still feigning ignorance.
    10-23-2013 02:07 PM
  25. Darth litku's Avatar
    These are not bugs. Learn how to use a camera. I am not being sharp with you, it indeed needs to be learned. Aggressive noise reduction is a bad thing, not a good thing. You can apply your own NR to the shot afterwards with ease. This is how it SHOULD be done. Nokia is one of the few makes that actually know how to make a phone camera properly.
    Can you sugest an app that can reduce the noise in the picture? Thanks
    10-23-2013 04:15 PM
39 12

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