1. Yogi76's Avatar
    I was just on a call and used my phone to conference two calls together using the "Merge calls" button. When I was done with the conference call, I went to separate the calls by using the Private button but it didn't work correctly. When I hit private, it brought up a screen that asked me to choose the call I wanted to take private, but when I pressed the number it still remained in a conference. I couldn't separate the calls back to two individual calls. I know I had used the functionality back in the day on my old Dell Venue Pro running WP7, but now it doesn't seem to work correctly on my Nokia Lumia 925. Any ideas?
    11-05-2013 11:56 AM
  2. Kavu2's Avatar
    Haven't done a conf call yet so...
    But here's the MS 'How-to' page on conf calling:
    Use my phone for conference calls | Windows Phone How-to (United States)

    Reading thru it....after you pressed the name/number you wanted to take private, did it appear at the top or was 'conference call' still at the top? Maybe the touch select didn't take when you pressed the name/number? That's all I can think of at the moment. .
    11-05-2013 12:27 PM
  3. Yogi76's Avatar
    Yes, I saw that page on Microsoft's site, as well. When I pressed the number, it took me back to the call but still showed "Conference call" at the top. I've tried it again with other calls and it still does the same thing. It appears that the function to separate a conference call is simply broken on my phone. I am running a T-Mobile branded Lumia 925 with Update 3 installed. Can anyone else try it out on their phone and see if it works?
    11-06-2013 12:41 PM
  4. Kavu2's Avatar
    Ok I gave it a try...
    sucessfully made a Conf call to two numbers, both live. Then selected one number to try to make 'private' but both numbers were still live. So no joy. Note: I did not see any 'private' button to select(as per help page info) and just selected one of the Conf #s which gave me the 'choose call' page, then selected a # but I still had the 'Conf' indicator at the top and both conf # live. So yeah, same as you.

    However at that MS 'How-to' page there was this text...
    -----------------------
    You can only have a private conversation during a conference call on certain kinds of cellular networks. So on some phones, the Private button won't display during a conference call.
    --------------------

    So I'm guessing it's the cellular network protocol that is preventing the 'private' choice. I'm on Verizon running GDR2
    11-06-2013 03:24 PM
  5. manicottiK's Avatar
    I believe that separating conferenced calls is a GSM feature. Verizon, not using GSM phone features, doesn't have that ability. If that memory is correct, things might improve when Verizon switches to Voice over LTE since LTE is a successor to GSM, but that's pure speculation on my part.
    11-06-2013 08:42 PM

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