1. Paper_Link's Avatar
    I'm trying to download some app updates and then I get a pop up telling me:

    Terms of use needed: the store terms of use must be accepted before you can buy this item. Ask your parent to go to windowsphone.com to accept the store's terms of use.

    so I go to windowsphone.com log in with my own account and click on my family. Under the kids heading theres me and under the parents heading theres my dad. next to my name it say that the windows phone terms of use not accepted. and then above both names:

    You may need to go to Xbox.com to accept your child's Xbox Terms of Service. To begin, have your child log in at Xbox.com.

    So i go to xbox.com and do the xbox terms of service with the parent account for xbox, I go back to the store, i get a pop up saying:

    Terms of use needed: the store terms of use must be accepted before you can buy this item. Ask your parent to go to windowsphone.com to accept the store's terms of use.

    the problem is me or my dad can't remember the microsoft account he used to activate the my family feature for my account and windows phone.

    Is there any way of finding out what microsoft account was used? Because of not I can't download any apps at all.

    I'll be happy to elaborate on any of this if I need to.

    PLEASE CAN SOMEONE HELP ME!
    11-07-2013 03:26 PM
  2. stickyshocker's Avatar
    I would just call xbox support i had a problem where it just went in loops and never excepted they were Brill on the phone.
    11-07-2013 03:43 PM
  3. mihkel17's Avatar
    hey! i have a same problem, my mom just dont remember the user she accepted these terms. did u find ur solution??
    11-28-2013 11:01 AM
  4. Ma Rio's Avatar
    I have the exact same situation here... (if I understood you right)!
    What I did was talk to a Xbox support employee (https://support.xbox.com/en-GB/contact-us).
    Now I wait...
    11-28-2013 11:54 AM
  5. mihkel17's Avatar
    please let me know if u founded the solution...
    11-28-2013 02:04 PM
  6. anas214812's Avatar
    Just change your birth details in Microsoft account
    11-12-2014 11:19 PM
  7. Rohan kamble's Avatar
    Not installed apps
    09-21-2016 10:24 PM
  8. Rohan kamble's Avatar
    I am trying some apps downloading error to ask a parents go to windowsphone.com
    09-21-2016 10:28 PM
  9. alok das's Avatar
    Not installed apps
    11-13-2016 12:27 PM
  10. 7339141393's Avatar
    I will tryed not installed all the apps. My family set up needed
    08-15-2017 12:29 AM

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