1. phander's Avatar
    Problem (on my 920, GDR3, but it seems it's not device specific):
    When I try to take a photo of with Nokia Camera (previously Nokia Camera Pro) the application exits back to the homescreen.
    When I try to scan a QR code from Bing camera icon, the same thing happens.
    Edit: new problem: Just realised Glance screen not working. WHen I go into Glance settings, they're all greyed out...
    Edit: another new problem: Nokia refocus also not working. App exits when trying to take picture.
    Edit: another! I've just realised I have no lights at the bottom on the back, home and search keys.

    It really looks like I've got a lot more issues than I initially realised!

    I've tried:
    uninstalling/reinstalling Nokia Camera
    soft reset
    uninstalling suspect apps

    I think it started some time around 16th Nov - as that's when my last photo was taken with Nokia Camera (and uploaded to Skydrive). But when I try to look at 'Purchases' in my MS account, I get 'Try again later' all the time - which means I can't work out what was installed that day.

    I can see some reference to this on Nokia conversations but minimal. Even hard resetting (anecdotally) doesn't sort it.

    ANyone got any suggestions? Really appreciate it.
    Last edited by phander; 11-22-2013 at 11:01 AM.
    11-22-2013 10:05 AM
  2. N_LaRUE's Avatar
    Have you tried a hard reset yet? Sounds a bit odd that wouldn't fix it. If it doesn't fix it I'd see about getting a replacement personally.

    Last choice would be to try the spinning gears software and see if that will fix things.

    http://forums.windowscentral.com/win...sers-only.html

    It's update software so it will wipe everything.
    phander likes this.
    11-22-2013 10:48 AM
  3. phander's Avatar
    Thanks for this. Yes, I guess Hard reset is the way to go and thanks also for the post (I ALWAYS get spinning gears on a reset). Will this mean I have to reinstall GDR3, do you know? Thanks again for answering!

    EDIT: Just in case anyone comes back to this... I'm starting to think it's a proximity sensor issue. Gonna try a vacuum cleaner! Annnnnnnd... that did nothing. This looks like a repair job.
    Last edited by phander; 11-22-2013 at 11:27 AM.
    11-22-2013 10:56 AM
  4. N_LaRUE's Avatar
    Thanks for this. Yes, I guess Hard reset is the way to go and thanks also for the post (I ALWAYS get spinning gears on a reset). Will this mean I have to reinstall GDR3, do you know? Thanks again for answering!

    EDIT: Just in case anyone comes back to this... I'm starting to think it's a proximity sensor issue. Gonna try a vacuum cleaner! Annnnnnnd... that did nothing. This looks like a repair job.
    The spinning gears is part of the reset process, it's only an issue if it keeps going for longer than an hour.

    As for the GDR3 question I don't know. I'm assuming it's the dev preview?
    11-22-2013 12:15 PM
  5. phander's Avatar
    Yes, persistent spinning gears, I mean.
    Yes, dev preview.

    Anyway: think my problems are worse. Proximity sensor seems to be in serious trouble. No amount of vaccuming/blowing etc is helping. Interesting how many things are affected by this... Will try hard reset again and report back.

    Well.... I'm editing my previous 'SOLVED' message. It did right everything but within a few days, I was back to where I started, now with a new feature of no rotation! Not sure what to do beyond here. Would RMA but cracked the screen several months back (everything's been working fine up until recently) and they'll prob say any damage was result of fall.

    Now there are a few others popping up with the problem too...
    http://social.msdn.microsoft.com/For...nphoneosissues
    http://discussions.nokia.com/t5/Noki...g/td-p/2195059
    Last edited by phander; 12-06-2013 at 09:05 AM.
    N_LaRUE likes this.
    11-22-2013 12:38 PM
  6. Abhishek windows's Avatar
    Friend I own lumia 720 running on windows 8.1 updated to the latest software.Iam facing the same problem as yours.Could you please rply me if u find a solution for this.please help.Thanks in advance
    10-21-2014 05:53 AM

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