1. DrNitun's Avatar
    Hello,

    I backed up my old Lumia 1020 (via the settings menu - texts, app list, and settings. On the new Lumia 1020, how do I access my backup I just made?

    I assume it is in Skydrive? When I open the Skydrive app to look for them, I cannot find anything other than documents I uploaded from my laptop.

    How can I restore from a backup? Do I need to plug my phone into my laptop and use the Windows Phone app?

    Thanks,
    12-12-2013 09:49 AM
  2. troylytle's Avatar
    When you hard reset or get a new phone the latest backups will show and you can select one to pull from the server. I don't think you can access it.
    12-12-2013 10:04 AM
  3. shmsnh's Avatar
    While setting up your new phone, you need to sign in using the microsoft account from your previous phone. It then shows a list of backups, and allows your to import your settings.
    12-12-2013 10:44 AM
  4. DrNitun's Avatar
    Hello,

    Odd, I did not see a list of backups. Did you guys backup via the settings menu in the phone or did you backup via connecting to a computer?

    Thanks,
    12-12-2013 09:02 PM
  5. troylytle's Avatar
    Settings. I don't think you can do a computer backup. Did you sign in with your Microsoft account?
    12-12-2013 10:38 PM
  6. shmsnh's Avatar
    You need to sign in while setting up your phone (that is, before the live tiles show up). You won't get your settings back if you sign in later. You'll still have your text backup, etc. but no settings.
    troylytle likes this.
    12-13-2013 03:44 AM
  7. DrNitun's Avatar
    Hello,

    Yeah I obviously signed into my Microsoft account. Only have one and it has been the same since having the Lumia 900/910.

    Hmm...
    12-13-2013 11:08 AM

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