Sorry to see that. I remember seeing this on a display Nokia 1520 at an ATT store (this was just before it was available to general public). I thought something was wrong with it (maybe folks played around with it too much). Looks like you will have to call tech support. I got frustrated with WP not having a real file manager that treated the internal storage and sd card equally, not having direct toggles for wifi etc., not having all 3 ringer modes (ring/ring+vibrate/silent) available for switching and many other quirks (as much I wanted to go to WP8 and wanted to keep the 1520..amazing hardware). Looking up folks were asking/complaining/sarcastic about WP not having basic things like the sound options back in April !...