1. fieldbaker's Avatar
    I'm using a Nokia 1020 and updated to GDR3 a couple of weeks ago using Developer preview. My country haven't gotten the black and gdr3 update yet.

    I have only had my phone for about 3 weeks and I'm experiencing reboots. It didn't happen before i updated to GDR3. Sometimes, randomly, when it just lays around it can reboot for no apparent reason. It hasn't happened that many times, maybe 4-5. Mostly over night when its idle. Is this a known issue? Is anyone else experiencing the same?

    Edit: I have done a factory reset aswell, same stuff happens. It can go days without any reboot. I had 2 reboots 2 nights in a row, I then changed celluar from automatic and chose my operator manually. Then it didnt reboot for 3-4 days, now it happened right in front of me after being idle for awhile.
    Last edited by fieldbaker; 12-21-2013 at 01:29 PM.
    12-21-2013 01:14 PM
  2. unstoppablekem's Avatar
    That's really strange. Did you update to the newest version of the GDR3 preview?
    12-21-2013 01:16 PM
  3. fieldbaker's Avatar
    That's really strange. Did you update to the newest version of the GDR3 preview?
    Yes I believe so, i did an update before. I currently have no updates available when i search. My versions are these:
    Os version: 8.0.10521.155
    Firmware: 3049.0000.1330.1001
    12-21-2013 01:22 PM
  4. n7slc's Avatar
    I am noticing the same thing with mine. Like you, I had it here sitting idle and I caught the AT&T splash screen out of the corner of my eye. I've noticed it happening since GDR3 and Black Update.
    12-25-2013 03:01 PM
  5. sakendrick's Avatar
    Having the same issue with my 1020 since the black update. It use to reboot every so often... maybe once a day on average, maybe more if I didn't always catch it. Today (updated late yesterday) it has randomly rebooted no less than 15 times. Sometimes within 20 minutes from a previous random reboot.

    Need help.. about to smash this phone.
    01-06-2014 09:59 PM
  6. gandhirushi's Avatar
    Same issue with my AT&T Lumia 1020 since the official GDR3 and Lumia Black update. The phone just randomly reboots anytime it wants to. I've already communicated the problem with Nokia Care US via twitter and the response I get is to try soft reset. This does not help. I told them I am not ready to do a hard reset since it always seems to get stuck on rotating gears and I've already replaced 5 lumia's before this. Sp Nokia Care US suggested I send the phone to Nokia service center and they will troubleshoot the issue. I said "no thanks" since I do not have a back up phone. I'm very frustrated and just hope Nokia and MS fixes this ASAP.
    sakendrick likes this.
    01-06-2014 10:09 PM
  7. sakendrick's Avatar
    The hard reset doesn't fix anything. I went through it - no difference. I also uninstalled all games and most apps other than what comes with it. I always back out of apps, have no background tasks running. There are very similar threads in here for 1520s and on the Nokia support site. Definitely seems to be an issue with the Nokia Black update - but like I said - my phone rebooted before, just not as frequently. Debating returning this to At&T (for my third time). Just can't live days without a phone.
    01-10-2014 10:27 PM
  8. Andrew_12191a's Avatar
    I have the same problems with my Samsung Ativ S. I had random reboots before installing the GDR3 update also. Strange point to me is that it only happens when I'm on WiFi, sometimes more than three times a day. Very annoying! A hard-reset didn't help.
    02-02-2014 05:07 AM
  9. fieldbaker's Avatar
    I have the same problems with my Samsung Ativ S. I had random reboots before installing the GDR3 update also. Strange point to me is that it only happens when I'm on WiFi, sometimes more than three times a day. Very annoying! A hard-reset didn't help.
    Strange, I have the same. I thought the bug was gone after Black-update. But like you said, on Wifi it can happen. it never happens otherwise. Must be some kind of bug with Wifi..

    I only use 3G because of it.
    02-02-2014 12:59 PM
  10. lovenokia's Avatar
    I have been getting random reboots on my Nokia Lumia 1520 too. I have the developer preview, and cannot exactly explain it.

    Sent from my RM-940_nam_att_200 using Tapatalk
    02-02-2014 04:06 PM
  11. emigrating's Avatar
    I used to have this happen on my 920, however it hasn't happened since I installed the developer's preview. Haven't seen it at all on my 1520 (although I've only had that for a few weeks so far).
    02-02-2014 04:21 PM
  12. Andrew_12191a's Avatar
    Strange, I have the same. I thought the bug was gone after Black-update. But like you said, on Wifi it can happen. it never happens otherwise. Must be some kind of bug with Wifi..

    I only use 3G because of it.
    At my home I have a weak 3G signal so I always turn on WiFi. Maybe it's rebooting because of that weak signal? I also have the developers preview app on my phone. I've tried several things like take out the battery, removed some apps which I was hoping that they caused the reboot. Nothing of that worked so far...
    02-05-2014 02:06 PM
  13. Elvis7's Avatar
    since getting an ota update a few weeks ago, even though I was already running gdr3 dev preview, my atic s has been randomly freezing and rebooting everyday... im with rogers and this is driving me nuts!
    03-05-2014 11:56 AM
  14. Andrew_12191a's Avatar
    since getting an ota update a few weeks ago, even though I was already running gdr3 dev preview, my atic s has been randomly freezing and rebooting everyday... im with rogers and this is driving me nuts!
    does that only happens when you are on WiFi and with a weak phone signal?
    03-07-2014 10:36 AM
  15. Elvis7's Avatar
    does that only happens when you are on WiFi and with a weak phone signal?
    it happens on wifi or 3g, it happened a few times on wifi but I was 5 feet from the router. and it happened few times while I was driving. phone just stops responding then reboots.
    03-07-2014 12:14 PM
  16. Elvis7's Avatar
    Happened again while I was driving, I pushed the button on my headset to launch tell me and when she didn't respond, I glanced over at my screen and it was rebooting. I had WiFi,data,Bluetooth, on.
    03-17-2014 03:22 PM
  17. Elvis7's Avatar
    Just happened again. I had WiFi off and was driving. I'd just gotten off a call and pressed the button on my Bluetooth earpiece to launch tell me, then the phone rebooted...
    03-19-2014 06:57 PM
  18. vinscg's Avatar
    same for me only when i updated with developer preview to 8.0.10521.155 on my HTC 8S , before that everything was OK...
    i get a lots of reboots.
    Last edited by vinscg; 03-30-2014 at 10:00 AM.
    03-28-2014 09:21 PM
  19. iliramove's Avatar
    I guess there is a reason why Lumia 1020 is still not on the latest build. Probably will be fixed in the near future. Mine reboots on and off and doesn't have a pattern that I notice. It is really random. Woke up this morning with my Lumia 1020 requesting for SIM PIN. I have done a hard reset and will monitor for a week or so to see if it happens again. Installed same apps and configured with same settings. Lets see!

    Sent from my RM-875_apac_sea_220 using Tapatalk
    03-29-2014 11:18 PM
  20. hs k's Avatar
    Can you Nokia guys redlash back to Gdr2+amber and verify if the reboots are happening?

    Can Samsung people revert to Gdr2?
    03-30-2014 12:08 AM
  21. vinscg's Avatar
    My reboot problem is solved, added 3 layers of scotch tape to back of simcard, inserted, et voila!
    Last edited by vinscg; 04-01-2014 at 10:21 PM.
    03-30-2014 10:02 AM
  22. iliramove's Avatar
    After I have done a hard reset, my Lumia 1020 has not had any random reboots for 5 days now. Probably worth a try if you are willing to do the setup again and lose some whatsapp message history.

    Sent from my RM-875_apac_sea_220 using Tapatalk
    04-03-2014 07:29 AM

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