1. JimmyLeeLang's Avatar
    I have a nokia 928 that I just got. Under settings backup the section on text messages is grayed out and simply states syncing. How long should this take? Is this normal? Anything I could do to correct it? or? Thanks for any help you can give.
    12-24-2013 08:35 AM
  2. Maaz Mansori's Avatar
    Have you verified that your Microsoft account is working properly? Go to Settings/email+accounts. You can try re-entering the password there. Have you tried doing a soft reset (hold down the power and volume up/down buttons until the phone restarts)?
    12-24-2013 08:45 AM
  3. JimmyLeeLang's Avatar
    I have done the soft reset, and I reentered my password under email accounts. Nothing changed as of yet. It is really kind of weird because at the moment text message backup is off and still says syncing.
    12-24-2013 08:52 AM

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