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09-04-2014 02:35 AM
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  1. muitosabao's Avatar
    ever since the black update, the glance on peek is not working properly. Before, it would work like a charm, take it out of my pocket and the screen would turn on and reveal the glance with the time (now with the black, also the notifications). Also, hovering my hand over the screen would always work.

    Now, most of the times it doesn't. Have to keep Glance as always on.

    Anyone experiencing this?
    I'm running unlocked Lumia 925 GDR3 Black.
    kiimah and tk17alex09 like this.
    01-10-2014 08:44 AM
  2. Ashish Saraf1's Avatar
    ever since the black update, the glance on peek is not working properly. Before, it would work like a charm, take it out of my pocket and the screen would turn on and reveal the glance with the time (now with the black, also the notifications). Also, hovering my hand over the screen would always work.

    Now, most of the times it doesn't. Have to keep Glance as always on.

    Anyone experiencing this?
    I'm running unlocked Lumia 925 GDR3 Black.
    A hard reset will definitely solve the problem...


    sent either from my Nokia Lumia 820 or HTC Desire HD
    01-10-2014 09:08 AM
  3. KyleGM's Avatar
    Had this problem myself on my 925, doing a soft reset fixed the problem. Love having notifications on the glance screen!

    Edit: stopped working again, a fix would be appreciated! The nokia extras update didn't fix it either.
    Last edited by KyleGM; 01-10-2014 at 12:23 PM.
    01-10-2014 10:26 AM
  4. muitosabao's Avatar
    Had this problem myself on my 925, doing a soft reset fixed the problem. Love having notifications on the glance screen!

    Edit: stopped working again, a fix would be appreciated! The nokia extras update didn't fix it either.
    I did the soft reset and it's working for now. Thanks for the tip. Lets see if it holds up or if it comes back like yours.
    01-10-2014 12:47 PM
  5. Kyanet Subba's Avatar
    it not woring in mine too
    01-11-2014 06:28 AM
  6. Iacopo Pace's Avatar
    I have the same problem, too! Have had issues since Lumia Black update, coming from the Developer Preview of GDR3.

    Tried a soft reset immediately, but the issue came back after a few days... Will try an hard reset now, and see if it works.
    01-11-2014 07:17 AM
  7. Kyanet Subba's Avatar
    I have the same problem, too! Have had issues since Lumia Black update, coming from the Developer Preview of GDR3.

    Tried a soft reset immediately, but the issue came back after a few days... Will try an hard reset now, and see if it works.
    inform us after u do the hard reset
    01-11-2014 08:18 AM
  8. yebba95's Avatar
    How to perform hard reset? And soft reset?
    01-11-2014 10:59 AM
  9. Iacopo Pace's Avatar
    I will report later more accurately, but it looks like the issue still stands... It's weird too, as it looks like it works fine shortly after the glance screen disappears. If you wait 'long enough' (I can't tell how much is "enough"), glance screen just won't show up anymore...
    I guess we're gonna wait for a Glance update.
    01-11-2014 11:07 AM
  10. Donatas Inciura's Avatar
    The same problem! Before Black update Glance screen works perfect 😐 We need update!
    01-11-2014 01:04 PM
  11. danieleugene's Avatar
    If you are using Glance Background, simply stop doing that and Glance peek will work again as expected.
    01-11-2014 03:55 PM
  12. Malcome Larcens's Avatar
    I'm looking for some help, I posted yesterday about this issue. After updating to Black my phone (Lumia 925) won't read my SIM card. I'm in Japan my provider is NTT DOCOMO and when I search for networks only JP DOCOMO or Softbank show up. As far as I know JP DOCOMO is the old name for NTT DOCOMO going back about 5 years or more. When I select that network (JP DOCOMO) it doesn't connect or says no SIM card. I have gone over this process over 50 times. I did a hard reset 3 times (both from reset phone in about and with the power and volume up down combination) and still the same results. Everything was working fine before the update. I used this phone for about a month and half on NTT DOCOMO. I know the SIM is fine since it works in my 808 Pureview and it reads it as NTT DOCOMO. So if anyone has had this issue but more importantly how can I fix it. To send my phone back will take several weeks since I bought it in Hong Kong, so I prefer to fix it myself. Thanks for the help.
    01-11-2014 06:01 PM
  13. Iacopo Pace's Avatar
    If you are using Glance Background, simply stop doing that and Glance peek will work again as expected.
    I don't use glance background... And after checking out better today, I can say the error still stands after hard reset...
    01-11-2014 08:37 PM
  14. Kyanet Subba's Avatar
    someone plz write to nokia ASAP
    01-11-2014 08:55 PM
  15. Iacopo Pace's Avatar
    After some investigation, it looks like the problem arises when locking the screen with low light (try covering the light sensor with a finger to simulate that): waving your hand over the sensor, after locking the screen that way, won't do anything...

    Instead, after locking the screen when the screen is in full light, the peek functionality will work correctly.

    Problem seems to be that everything is based on the light sensor, so if there's no light it won't work....
    01-11-2014 09:00 PM
  16. Kyanet Subba's Avatar
    it used to work with amber BTW
    01-11-2014 09:07 PM
  17. Iacopo Pace's Avatar
    Yep it did, but it also was a different version of glance I think ;)
    01-11-2014 09:15 PM
  18. Kyanet Subba's Avatar
    anyway glance 2.0 is not working properly and need to be updated
    01-11-2014 09:28 PM
  19. Iacopo Pace's Avatar
    Indeed! I wrote also on nokia's forum. How do you contact them directly about apps' issues?
    01-11-2014 09:33 PM
  20. Will6371's Avatar
    So is everyone having problems or are my 925 (and my wifes 1020) the only ones working ok? Surely not.
    01-12-2014 06:12 PM
  21. Iacopo Pace's Avatar
    So is everyone having problems or are my 925 (and my wifes 1020) the only ones working ok? Surely not.
    Try locking you phone in a dark room, after updating your lumia to black, then hover your hand over the sensor. Does it really work?
    01-12-2014 06:59 PM
  22. HyperionR's Avatar
    I have the same problem.
    In dark rooms it never works properly.
    01-13-2014 04:28 AM
  23. Kyanet Subba's Avatar
    it doesnot works in brght condition too
    01-13-2014 05:00 AM
  24. Donatas Inciura's Avatar
    Only In day light Glance peek works properly.

    Sent from my Nexus 7 using WPCentral Forums mobile app
    01-13-2014 07:27 AM
  25. rbrtjr's Avatar
    It is about Glance Background Beta.
    First, disable and remove all images, then uninstall Glance Background Beta.
    01-14-2014 04:40 AM
44 12

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