1. SoullessOnyx's Avatar
    Hey, so sometimes my phone can be fine but 3 days ago my phone started acting up, sometimes it happens and sometimes it don't but what is happening is I am unable to change the volume, the button works fine, when I click it the numbers pop up at the top indicating how loud I have it at, but for some reason the volume doesn't change, I could put it all the way done to 0/30 and there will still be sound playing or I could turn it up to 30/30 and the sound would still be the same, I haven't dropped my phone or anything, so I am kinda confused.
    01-25-2014 07:35 PM
  2. WanderingTraveler's Avatar
    Soft reset. Tried it and solved the problem for me.

    Well, either that or a simple reboot would be fine.

    Or, you know, stop the music.

    Sent from my Lumia 620 using Tapatalk
    01-25-2014 10:03 PM
  3. hope4wp's Avatar
    Do you have whatsapp installed?

    Sent from my Nokia Lumia 920 using Tapatalk
    01-26-2014 12:47 AM
  4. maheshpc's Avatar
    Yes i have WhatsApp installed and facing same problem
    01-26-2014 12:51 AM
  5. maheshpc's Avatar
    What is the soft reset???
    01-26-2014 12:52 AM
  6. hope4wp's Avatar
    It happened to me whenever i used to open a whatsapp video...i couldn't control the volumes..!!
    A soft reset is the usual....hold the volume down and power button

    Sent from my Nokia Lumia 920 using Tapatalk
    01-26-2014 05:09 AM
  7. SoullessOnyx's Avatar
    I think it has something to do with MixRadio, I deleted that App and still had the problem, even if I turned my phone on and off, in the end I needed to factory set my phone and now it works.
    01-26-2014 05:16 AM
  8. Al_2's Avatar
    I've had this problem too ever since the Black update. Restarting the phone helps (temporarily).
    01-26-2014 09:42 AM
  9. youhearmeroar's Avatar
    Facing same problem in my Lumia 925. What to do? Anyone?
    01-26-2014 09:56 AM
  10. Killer BIGxyz's Avatar
    I can verify that it has nothing to do with whatsapp or Mixradio as I experienced this same problem without ever downloading either, I first happened to me on Christmas morning. Using Lumia 1020 with dev preview release and gdr3
    01-26-2014 09:57 AM
  11. SoullessOnyx's Avatar
    Oh I see, well it looks like most of us are having this annoying issue.
    Anyone know if Nokia are aware of this?
    01-26-2014 10:16 AM
  12. altafmahmood's Avatar
    This seems to be the bug of the OS. Having this problem since I bought the phone way back in April. Hopefully it will be solved by the 8.1 update by Microsoft where it will seperate volume control.

    Sent from my L620 using Tapatalk
    01-26-2014 10:26 AM
  13. Killer BIGxyz's Avatar
    Oh I see, well it looks like most of us are having this annoying issue.
    Anyone know if Nokia are aware of this?
    so is this a Nokia only issue? It started to happen to me after I got black, I've never experienced this before
    01-29-2014 08:55 AM
  14. anon5997296's Avatar
    Gone for me after black
    01-29-2014 09:00 AM
  15. Trackeris's Avatar
    Yup. It started happening to me too after black update....
    01-29-2014 01:20 PM
  16. Al_2's Avatar
    Nokia Lumia 920 - I cannot change the volume level when listening to music or watching videos. What can I do?

    This can happen when volume is being adjusted before an earlier track, having a different audio stream, is completely finished.

    Nokia is investigating this issue and will do some corrective actions but until then, to preventing this issue to happen, the user can do the following things:

    1) Try to avoid having both mono and stereo songs on playlist - In the mixing of stereo and mono mp3 files, there will be a mix of multiple audio streams - Whether the audio file is mono or stereo, can be checked by using PC and e.g. VLC player, Mediainfo, etc. program that displays technical information about media files.
    2) Try to avoid adjusting volume right after skipping songs (if you have both mono and stereo tracks on playlist)

    Quick workaround: Rebooting the device.
    Nokia Lumia 920 - FAQ €“ Troubleshooting €“ Questions and Answers - Nokia Lumia 920 - I cannot change the volume level when listening to music or watching videos. What can I do? - Nokia - UK
    altafmahmood likes this.
    02-02-2014 05:29 AM
  17. akks's Avatar
    Hey, so sometimes my phone can be fine but 3 days ago my phone started acting up, sometimes it happens and sometimes it don't but what is happening is I am unable to change the volume, the button works fine, when I click it the numbers pop up at the top indicating how loud I have it at, but for some reason the volume doesn't change, I could put it all the way done to 0/30 and there will still be sound playing or I could turn it up to 30/30 and the sound would still be the same, I haven't dropped my phone or anything, so I am kinda confused.
    Thank God.. I was searching for that complaint.. Im not alone..
    Im also having exactly that complaint after black update. Its there in any media playing, like WhatsApp video, mixradio, you tube video etc.. But not always.. Restarting fixes that temporarily as someone stated above. I tried soft reset, no help. Hope Nokia brings a fix to this issue soon...
    Btw, Im using L820.
    02-02-2014 05:34 AM
  18. akks's Avatar
    This needs to be put as an article in here, A lot of the post black update phones have this bug... Daniel.. Are you there?
    02-03-2014 07:17 AM
  19. akks's Avatar
    Did anyone of you try hard reset? This bug is getting on my nerves.. I think ill have to try hard reset :(
    02-08-2014 01:40 AM
  20. altafmahmood's Avatar
    Did anyone of you try hard reset? This bug is getting on my nerves.. I think ill have to try hard reset :(
    i did a hard reset and then again the problem came back after downloading speech pack i have the amber update
    02-08-2014 01:59 PM
  21. akks's Avatar
    i did a hard reset and then again the problem came back after downloading speech pack i have the amber update
    u tried in amber? I got that bug only after black update..
    02-10-2014 12:28 AM
  22. altafmahmood's Avatar
    u tried in amber? I got that bug only after black update..
    whatever maybe the reason my battery life has reduced drastically. I can't even call someone for a long time. The battery heats up like hell. I have to carry my phone's charger with me all the time. Hope it gets fixed soon.
    02-10-2014 12:43 PM

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