1. Bob Hawkins's Avatar
    I set up my email account using 'advanced setup', entering the correct POP3 incoming and outgoing server details and password. Now I am informed 'Attention required' and that my 'account info is incorrect'. While the incoming server details are OK and mail arrives, the smtp server details (when I can access them after powering down and back up) display a 16-character password when mine is six. Re-entering the correct password has no effect. More frustrating is the fact that deleting the email account through holding a finger over it and setting up a new account again produces the same result. Furthermore, I do not understand how, having deleted the account, my name is present in the 'Your name' box when setting up the account again.
    I do not know whether there is a connection, but I see that my Microsoft account password displays as 16 characters long, also, when it should be eight as I entered it.
    I should appreciate any thoughts or assistance.
    Bay_Area_Myk likes this.
    02-23-2014 10:48 AM
  2. Janda45's Avatar
    Try to soft-reset your device. Delete the email accounts you have set up that aren't working correctly beforehand. Re-enter the correct email settings for your POP3 account. Mine took a few minutes before it really started working correctly and I've since created the Outlook.com setup via the Hotmail Connector and it is working properly. I did have a few emails arrive to my PC that disappeared on the Lumia 1020 later that day but I hadn't deleted - this is something I'm going to monitor.

    The WP8 system isn't perfect and there are strange bugs individual users will encounter. I feel that most of those are user-related, though, including mine. It takes some investigation and work to determine what those are specifically but the phone seems to be working better for me every day. I just wish Blackberry would come out with a better device with the old trackball and I'd be there. Best phone system I've ever used and I've had all four now.
    02-23-2014 11:43 AM
  3. genuine555's Avatar
    I set up my email account using 'advanced setup', entering the correct POP3 incoming and outgoing server details and password. Now I am informed 'Attention required' and that my 'account info is incorrect'. While the incoming server details are OK and mail arrives, the smtp server details (when I can access them after powering down and back up) display a 16-character password when mine is six. Re-entering the correct password has no effect. More frustrating is the fact that deleting the email account through holding a finger over it and setting up a new account again produces the same result. Furthermore, I do not understand how, having deleted the account, my name is present in the 'Your name' box when setting up the account again.
    I do not know whether there is a connection, but I see that my Microsoft account password displays as 16 characters long, also, when it should be eight as I entered it.
    I should appreciate any thoughts or assistance.
    On my phone the PW is also always shown as 16-digit, eventhough I only have 10 digits. It is normal I guess.
    It also always hides the password even if you check "show password".

    Although that has nothing to do with your mail not syncing.
    Make sure you indeed have a connection.

    Also, did you try WITHOUT advanced settings ?? Because MS mail normally is setup automatically by simply going to email+accounts, choosing "outlook", and then entering username and pass.
    I never had to use advanced settings for setting up my outlook mail.
    02-23-2014 11:49 AM
  4. Bob Hawkins's Avatar
    Janda45
    I had already tried a soft reset. I did it again, making sure that I deleted the account in case I had not done that previously. I regret it did not make any difference.
    genuine555
    My ISP is Waitrose. I figured, therefore, that I should have to use 'other account' at least from the list under 'ADD AN ACCOUNT'. That, however, asks me to 'sign in;' after filling in the email address and password, then declares 'We couldn't find the settings for the account information you entered. That is why I went to 'advanced setup'. So I tried 'Outlook' as you suggested but that returns 'Check your information and try again.'
    I should reiterate: it only appears to be the outgoing details that are failing - mail comes in OK.
    I thank you both for trying to help.
    02-23-2014 12:50 PM
  5. genuine555's Avatar
    Janda45
    I had already tried a soft reset. I did it again, making sure that I deleted the account in case I had not done that previously. I regret it did not make any difference.
    genuine555
    My ISP is Waitrose. I figured, therefore, that I should have to use 'other account' at least from the list under 'ADD AN ACCOUNT'. That, however, asks me to 'sign in;' after filling in the email address and password, then declares 'We couldn't find the settings for the account information you entered. That is why I went to 'advanced setup'. So I tried 'Outlook' as you suggested but that returns 'Check your information and try again.'
    I should reiterate: it only appears to be the outgoing details that are failing - mail comes in OK.
    I thank you both for trying to help.
    It's no problem at all.

    I see, it is your ISP mailbox. Then indeed you need "other account" because waitrose uses pop3. You also need those advanced settings to correctly configure in and outgoing mailserver. I also need it to set up my isp mailbox, so you were thinking correctly.

    For waitrose I found following mailserver settings, but I guess you already know that :

    AnswersThatWork's famous ISP List - Waitrose Incoming Mail POP3 server and Outgoing Mail SMTP server, and DNS settings
    Your e-mail Address is username@waitrose.com

    Outgoing (SMTP) Mail server: smtpmail.waitrose.com

    Incoming (POP3) Mail Server: mail.waitrose.com

    Your POP3 Login: username

    Your POP3 password is the same as your login password.
    Maybe you entered a wrong outgoing server ? It should be "smtpmail.waitrose.com".

    Other than that, I can't see anything wrong, so you might have to contact waitrose support.


    Hope the above helps though.
    02-23-2014 02:36 PM
  6. Bob Hawkins's Avatar
    genuine555
    I thank you for your constructive reply. However, the issue becomes a little muddied: the email I received states, "Maybe you entered a wrong outgoing server ? It should be "mail.waitrose.com"." The forum, itself, reads, "Maybe you entered a wrong outgoing server ? It should be "smtpmail.waitrose.com"."
    I gleaned from a website late yesterday that the outgoing server details should be "mail.example.com", not "smtpmail.example.com". I doubted the instruction but it worked - I was able to send mail. However, I do not understand it. I have never had an instance previously where my outgoing server details are not smtpmail.waitrose.com. It raises questions: how does a person know that is what should be entered; and why?
    I spent most of yesterday battling to find a solution. I hope the information might be of help to others.
    02-24-2014 03:19 AM
  7. pdaneophyte's Avatar
    Call your ISP, ask their correct smtp server name. Also ask if they allow send email from a mobile phone, a device that do not access internet from your ISP. Some ISP have no outside network access policy, only allowing webmail interface.
    02-24-2014 08:21 AM
  8. Bob Hawkins's Avatar
    pdaneophyte
    This is interesting. I called Waitrose, my original ISP. I changed to Plusnet two years ago but pay a small monthly fee to Waitrose to retain both my and my wife's email addresses which bear their name. According to Waitrose Technical Support, I should use the Waitrose address for the incoming server but a Plusnet address (now given to me) for the outgoing server. However, I shall leave the existing setup on my phone well alone until it ceases to work.
    02-24-2014 09:21 AM
  9. Janda45's Avatar
    I have a pop3 setup on my WP8. I use smtpout.secureserver.net for my outgoing server. I wonder if you tried smtpout instead of smtpmail you might have better success? I can't believe that you're the only user of that mail system on a WP...Wish I could help more!
    02-28-2014 01:56 PM

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