1. sneons5's Avatar
    Hello,

    I dropped my Nokia Lumia 820 and the LCD screen broke I will be selling the phone on eBay and I would like to reset the phone so none of my data is there. As, the screen is broken I cannot do it in the usual way (go to Settings). I tried to erase phone remotely from The Smartphone Reinvented Around You | Windows Phone (United States) but it didn't work, because the website coudn't locate my phone.

    Is there some other way to erase data from phone memory?
    03-16-2014 02:08 PM
  2. BritDad's Avatar
    Mispost, sorry.
    03-16-2014 02:27 PM
  3. user928's Avatar
    Try this: Support - - Nokia - USA
    sneons5 likes this.
    03-16-2014 02:37 PM
  4. AV2RY's Avatar
    Volume Up + Power button. Doesn't it do hard reset, and you don't need screen for this
    sneons5 likes this.
    03-16-2014 02:51 PM
  5. 11B1P's Avatar
    Replacing the screen on the 820 looked pretty easy. Have you considered just getting it repaired?
    03-16-2014 03:04 PM
  6. sneons5's Avatar
    It is actually Power button + Volume down.
    I found this video and I followed steps
    Whether it worked or not, I don't know because of the not working screen.
    03-16-2014 04:06 PM
  7. sneons5's Avatar
    Replacing the screen on the 820 looked pretty easy. Have you considered just getting it repaired?
    I have but new screen will costs $80 and the phone is worth around $160 so I don't think it's worth. Unless you know where to get cheaper LCD for Lumia 820?
    03-16-2014 04:09 PM
  8. sneons5's Avatar
    I did software update and it said it will delete my data so I guess it works. Thanks!
    03-16-2014 04:14 PM
  9. AV2RY's Avatar
    It is actually Power button + Volume down.
    I found this video and I followed steps
    Whether it worked or not, I don't know because of the not working screen.
    That's soft reset. Pwr + Vol up is hard reset
    03-16-2014 04:19 PM

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